Luxe Cosmetics is a beauty and well-being company specializing in at-home lash and brow enhancement products. Their offerings include lash lifting kits, brow lamination kits, and a variety of serums designed to promote growth and care for eyelashes and eyebrows. The company aims to provide consumers with high-quality beauty solutions that replace costly salon visits, allowing individuals to achieve professional results conveniently at home. Targeting beauty enthusiasts who prefer DIY solutions, Luxe Cosmetics emphasizes the accessibility and effectiveness of their products. Their range includes items like the Luxe Lashlift Kit, Luxe Brow Lamination Kit, and various tints and cleansers, catering to a diverse customer base seeking to elevate their beauty routines. Committed to sustainability, the company ensures that its products are 100% vegan and cruelty-free, aligning with the values of environmentally conscious consumers.
Luxe Cosmetics receives a mixed response from customers, with many praising the effectiveness of their lash lift products. Reviewers frequently highlight the impressive results and ease of use, with some stating that the lash lift lasts for over a month and is a cost-effective alternative to salon treatments.
However, significant complaints arise regarding order fulfillment and customer service. Many consumers report issues with delayed shipments, lack of communication, and unresponsive support when inquiries are made. Some express frustration over receiving incomplete orders or feeling scammed due to poor service. While the product quality garners positive feedback, the overall experience is marred by these operational shortcomings. The sentiment leans towards disappointment due to the prevalent issues with order management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The product itself is easy to use and I like the results much better since I have more control over the way I like my...”
“I was told to wait 24-48hrs for a response have waited almost 2 weeks still no response and sent a follow up email re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty & Well-being.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.2 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 2.8 out of 5 (fair) | 3.4 out of 5 (fair) | — | 60 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | 5.0 out of 5 (good) | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 4.9 out of 5 (good) | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | 4.1 out of 5 (good) | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 145 |
Bottom line: Luxe Cosmetics is #5 of 5 on overall rating in this group. On delivery, Beauty Works scores higher (5.0 vs 2.8).
60 reviews of Luxe Cosmetics. Filter by what matters to you.
hi it’s my second time ordering from you guys , my package was incomplete and unfortunately there is no means to contact you guys , i tried emailing you , messaging nobody responded , i ordered3 lashlift plus tint , didn’t receive any tint. your customer service is not so good
I prefer to see a complete visual of my products, including discounts, taxes, and shipping, if there is a charge. For complete transparency please do not stick other offers into it when I am trying to check out….
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Polarized pattern: few middle ratings. 55% of recent reviews are 4–5★ and 42% are 1–2★.
Luxe Cosmetics is a beauty and well-being company specializing in at-home lash and brow enhancement products. Their offerings include lash lifting kits, brow lamination kits, and a variety of serums designed to promote growth and care for eyelashes and eyebrows. The company aims to provide consumers with high-quality beauty solutions that replace costly salon visits, allowing individuals to achieve professional results conveniently at home. Targeting beauty enthusiasts who prefer DIY solutions, Luxe Cosmetics emphasizes the accessibility and effectiveness of their products. Their range includes items like the Luxe Lashlift Kit, Luxe Brow Lamination Kit, and various tints and cleansers, catering to a diverse customer base seeking to elevate their beauty routines. Committed to sustainability, the company ensures that its products are 100% vegan and cruelty-free, aligning with the values of environmentally conscious consumers.
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