Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	3.6	100	100%	-2.1	● Low

3.6 / 5 overall

100 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 1.8▼ 2.1
12-month avg: 3.6
All-time: 3.6
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Quality	Value	Trend	Reviews
Luxe Collective FashionThis company	3.6 out of 5 (good)	100 out of 100	4.0 out of 5 (good)	3.4 out of 5 (fair)	3.6 out of 5 (good)	−28%	100
Michaels Stores	2.9 out of 5 (fair)	100 out of 100	2.5 out of 5 (poor)	1.9 out of 5 (poor)	1.6 out of 5 (poor)	+4%	1,000
Etsy	1.3 out of 5 (poor)	100 out of 100	1.2 out of 5 (poor)	1.2 out of 5 (poor)	1.1 out of 5 (poor)	—	1,000
Red Run	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	4.9 out of 5 (good)	4.9 out of 5 (good)	+2%	397
BARCA Stores	2.6 out of 5 (poor)	100 out of 100	2.2 out of 5 (poor)	3.0 out of 5 (fair)	1.8 out of 5 (poor)	+12%	368

Bottom line: Luxe Collective Fashion is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 3.4).

Tinu Ola

1 review

Apr 5, 2025

Featured

Happy buyer

I am very happy with my purchase. No disappointments.

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ELENA KOUTSOULI

1 review

Jul 1, 2025

Featured

Shopping with Luxe Collective has…

Shopping with Luxe Collective has turned out to be the most frustrating and stressful shopping experience for me. You couldn’t have done worst. I regret placing my order and definitely won’t do it again. You have received my returned order #61408 (returned items RMA #2FJVTWMX) on 2025/05/07 and till today 2025/07/01 my refund has never been completed, although you claim to initiate the return process within 5 working days. No further information was provided to me till today, almost 2 months later, regarding the status of my refund. You won’t even answer my everyday emails. I won’t quit till the funds are issued back to my original payment method. Please resolve this issue as soon as possible. Elena Koutsouli

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PJB

1 review

Jun 18, 2025

Featured

Did not return my item

Had a ring consigned with them until their business closed. They emailed to say they would send it back to me. Weeks have gone by and obviously there is nobody to contact so basically they’ve kept the ring and there’s nothing I can do about it.

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Mushi Le

1 review

Jun 4, 2025

Featured

Ive sent my bag in for consignment and…

Ive sent my bag in for consignment and since they closed down, my bag still havent yet returned to me. It has been a month and a half now and no bag!!!!

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Take A Bow Performing Arts Cen

1 review

May 31, 2025

SCAMMMMMMMMMMMM THESE ARE HORRIBLE…

SCAMMMMMMMMMMMM THESE ARE HORRIBLE PEOPLE LOOKING TO TAKE ADVANTAGE OF ALL OF US DO NOT BUY ANYTHING FROM THEM MY CREFIT CARD COMPANY MADE A REPORT AGAINST THEM HOPING TO FINALLY SHUT THIS FRAUD PLACE DOWN

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faruk begic

1 review

May 29, 2025

I purchased electric tooth brush from…

I purchased electric tooth brush from luxe, it is not working properly and brush is not worth it. Rubbish

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Donna

1 review

May 24, 2025

I purchased a bag with Luxe collective…

I purchased a bag with Luxe collective on the 6th May not knowing they werw closing down until they posted their statement the following day. I gave the stated time period for delivery and when the bag didn't arrive I contacted the company via the stated channels to only ever receive an AI response. I still haven't received the bag nor have I had any communication. I am now without the bag and out of pocket. For a company who were respected you would think they would want to keep that credibility should they wish to redesign themselves and come back fighting. Instead they have left me disgusted and outraged at how rude and disrespectful they have been. Im writing this to see if I'll get a human response to my questions (within my emails) although in my heart I know I won't as luxe collective have grown to appear to be heartless and after one thing 'money' which is disappointing

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Danielle Butler

1 review

May 20, 2025

I have bought and sold so many bags and…

I have bought and sold so many bags and shoes to Luxe Collective and have had no issues in the past. I sold two bags of mine which was sold quiet quickly, one April 17th which I was paid 18 days later and the other was sold April 22nd. I received an email May 8th stating my refund will be paid within 3 working days! Still waiting. I only looked into this to see if anyone else had any issues and i was shocked to see so many. If id known they were closing, I wouldnt of sold them my bag. Its unfortunate for what the company has gone through since the robbery, however they need to tie up the loose ends. Leaving so many costumers out of pocket is so unfair and wrong. Can anyone help? How do i go about getting my money? They replied quiet quickly to my email first time and said they will chase it, and now they are not replying.

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Cara Palmer

1 review

May 19, 2025

One of the WORST companies I have had…

One of the WORST companies I have had the displeasure of dealing with. They are thieving scam artists. I have sent a bag back and they are refusing to return it because they have closed down. They won't respond to any emails or messages and now the bag is with UPS and I am down a whopping amount of money, with NO BAG. I know they have had problems, but how evil can they be to take peoples money, prove refunds, but refuse to take the bags back after customer fork out so much much to ensure the bags return safely to the distribution centre. What an absolute con. I feel like going there myself and bringing the police with me to deal with these thieves.

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Caroline McCann

1 review

May 18, 2025

Avoid- fraud

Avoid! They listed and item on eBay, took my money and then sent emails saying they had closed down. My attempts to communicate with them were ignored and automatic replies about “ big demand in emails” excuses. Clearly a scam.

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Life of Holly

1 review

May 14, 2025

Sold a Dior bag to them and they…

Sold a Dior bag to them and they haven’t paid me the money sold it on the 21st of April it’s now the 14th of may!

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Nazlican

1 review

May 10, 2025

VERY BAD EXPERIENCE

Ive bought a bag, it wasnt what i expected so ive returned it however they didnt give my money back instead they sent the same product again and they aee not responding the emails at all!!!!!!!

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Howard Davis

1 review

May 8, 2025

Refund Nightmare

I returned some dior shoes 2 weeks ago and for some reason they are returning them back to me so I've got to resend back again , so im £25 out of pocket .complete nightmare on there return process, . All i want is to be sorted out as i cant understand as i even put all corresponding emails in the return package as to make sure they had all the information. Nightmare

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Lesley Redshaw

1 review

May 7, 2025

So impressed with luxecollective

So impressed with luxecollective! From start to finish very professional & clear instructions as to how to sell my bag. Their offer came back quickly and I was kept informed when it went live and when it was sold. Would definitely recommend them.

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Jules Abraham

1 review

May 1, 2025

Beautiful bag, swift delivery

Beautiful bag, exactly as described and photos accurate. Swift delivery. Thank you.

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Ruksana Younis

1 review

Apr 30, 2025

Do not sell with th

Do not sell with these guys!!! I have purchased items from them before with no issues. But this is the first time I decided to sell. I sent my item off with no issues. The commission was high but I thought it would be a quick sale hence why I agreed to sell. I had seen them do sales ok tiktok lives etc and they usually sold stock fairly quickly. It has been over two months and they still haven’t sold my item. In the image the bag looks two toned which is isn’t in real life. I have emailed them several times (don’t bother they don’t reply). Then today I got an email that due to the company restructure they are returning my bag. What a total waste of time!! They have gone downhill since dragons den and they hardly post on Instagram anymore. I think the company is in serious trouble. There are so many resellers out there now I would absolutely avoid these guys

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Drew Richardson-Walsh

1 review

Apr 16, 2025

Poor comms and a long time to sell

Whilst the item was sold it took 13 months. I contacted the company on a few occasions and didn’t receive a reply. Eventually, I contacted them via social media to ask for an update. I was asked if I wanted the price to be lowered and I agreed. It wasn’t lowered and so I contacted them again to request this. I used their dashboard in the seller’s section to request a return several months ago though this wasn’t responded to. I’m happy the item has been sold and the payment was made in a timely manner.

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Stephanie

1 review

Apr 7, 2025

I have used this company for years to…

I have used this company for years to buy and sell and have always been extremely happy. There was an issue with my payment due to giving the wrong bank details to them. Their customer service team were prompt and very apologetic even though it was my fault. The issue was resolved promptly. Highly recommended.

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Julia Focsaneanu Cuarente

1 review

Apr 1, 2025

absolutely avoid

absolutely avoid, I tried to sell a bag worth 350 used once and they offered me 50 . scammers

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Colette Wilk

1 review

Mar 27, 2025

Used Luxe on three occasions now…

Used Luxe on three occasions now excellent service easy process to follow payment prompt thank you

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Month	Average	Reviews
Nov 24	4.8	5
Dec 24	4.7	15
Jan 25	4.2	10
Feb 25	3.2	14
Mar 25	4.5	15
Apr 25	4.0	20
May 25	1.7	18
Jun 25	3.0	2
Jul 25	1.0	1

Luxe Collective Fashion reviews & trust report

Luxe Collective Fashion has a positive customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 64 positive reviews

Top complaintsof 32 negative reviews

How it compares

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