Simone was really helpful and always…
Simone was really helpful and always answered my questions and calls. Always got back to me immediately and kept me in the loop about what was happening.

Max Insurance is a Canadian insurance provider specializing in home, landlord, condo, and tenant insurance. The company focuses on delivering comprehensive coverage options to protect customers' investments and personal belongings. With a commitment to customer service, Max Insurance supports clients through various circumstances, including claims arising from disasters or property damage. Targeting homeowners, landlords, and tenants, Max Insurance aims to meet the diverse needs of individuals seeking reliable insurance solutions. By offering tailored policies that address specific risks and requirements, the company ensures that clients receive the protection they need for their properties. With a history spanning over 150 years, Max Insurance is dedicated to building trust and providing peace of mind to its customers.
Max Insurance receives overwhelmingly positive feedback from customers, with many praising the professionalism and empathy of their adjusters, such as Luke and Alexandro, who are noted for their clear communication and efficiency. Reviewers frequently highlight the excellent service provided, with agents like Nathan and Simone being commended for their responsiveness and ability to explain the claims process thoroughly.
However, some customers express frustration regarding communication issues, particularly in relation to claims processing, with one reviewer describing their experience as a "nightmare" due to a lack of updates. Despite these concerns, the majority of consumers feel well-supported and satisfied with their interactions, emphasizing the company's trustworthy reputation in handling insurance matters.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.8 | 22 |
| Jul 25 | 4.4 | 20 |
| Aug 25 | 4.4 | 9 |
| Sep 25 | 4.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Luke, my assigned adjuster, was calm, respectful and empathetic”
“No content claim finalized, no work done through the vendor, no straightforward communication with our adjuster”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 |
Bottom line: Max Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.5).
60 reviews of Max Insurance . Filter by what matters to you.
Simone was really helpful and always answered my questions and calls. Always got back to me immediately and kept me in the loop about what was happening.
I have had very little experience with insurance claims. The agent I dealt with (Brody Boucher) was very patient explaining the process to me and has connected me to a remediation company that is very easy to approach and the remediation team was reliable, consistently on time and patient in their explanation of the work to be done.
Matthew has been great. Unfortunately my overall experience with Max Insurance has been fairly poor. I had two adjusters before Matthew which were helping me with my claim, but they both became unreachable by phone and I was unable to get any assistance on my claim for several weeks. But Matthew has been amazing and quickly caught himself up to speed and got my claim moving in a couple days. The overall experience with Max Insurance has been quite frustrating and slow.
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Alex helpful to deal with and although the claim is still underway it looks like things are going well. Service prompt & efficient
I really liked working with people at Max especially the girl at the reception (sorry forgot her name), she was very empathetic. She then introduced me to Brody (claims adjuster) he was easy to contact and was able to answer most questions. The issue I have with this insurance company is the exclusions details which were not disclosed or explained to me by the broker. The sales agents just try to sell the insurance without giving proper information about what is and what isn’t covered. Yes I understand that it is the consumers responsibility to read the documents but we try to believe the brokers and that’s where It got a bit rough. Also, when a claim is required, brokers try to push the queries to the brokerage who then push them to the company. No clear process in the beginning which was very frustrating, later when I was put in touch with Brody, things got much better. Finally, the renewal process seems a bit challenging as the premium shot up approximately 4 times after a claim. To sum up, the service provided is excellent, the company should look into better communication between brokers and claim agents, may be offer more flexibility in products with clear terms and conditions, and it would really help if the renewal process after the claim is closed is better adjusted with market standards.
Max Insurance is a Canadian insurance provider specializing in home, landlord, condo, and tenant insurance. The company focuses on delivering comprehensive coverage options to protect customers' investments and personal belongings. With a commitment to customer service, Max Insurance supports clients through various circumstances, including claims arising from disasters or property damage. Targeting homeowners, landlords, and tenants, Max Insurance aims to meet the diverse needs of individuals seeking reliable insurance solutions. By offering tailored policies that address specific risks and requirements, the company ensures that clients receive the protection they need for their properties. With a history spanning over 150 years, Max Insurance is dedicated to building trust and providing peace of mind to its customers.
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