Assigned adjuster was great
Luke, my assigned adjuster, was calm, respectful and empathetic. Came across as a trustworthy person! Also clear and efficient.

Max Insurance is a Canadian insurance provider specializing in home, landlord, condo, and tenant insurance. The company focuses on delivering comprehensive coverage options to protect customers' investments and personal belongings. With a commitment to customer service, Max Insurance supports clients through various circumstances, including claims arising from disasters or property damage. Targeting homeowners, landlords, and tenants, Max Insurance aims to meet the diverse needs of individuals seeking reliable insurance solutions. By offering tailored policies that address specific risks and requirements, the company ensures that clients receive the protection they need for their properties. With a history spanning over 150 years, Max Insurance is dedicated to building trust and providing peace of mind to its customers.
Max Insurance receives overwhelmingly positive feedback from customers, with many praising the professionalism and empathy of their adjusters, such as Luke and Alexandro, who are noted for their clear communication and efficiency. Reviewers frequently highlight the excellent service provided, with agents like Nathan and Simone being commended for their responsiveness and ability to explain the claims process thoroughly.
However, some customers express frustration regarding communication issues, particularly in relation to claims processing, with one reviewer describing their experience as a "nightmare" due to a lack of updates. Despite these concerns, the majority of consumers feel well-supported and satisfied with their interactions, emphasizing the company's trustworthy reputation in handling insurance matters.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.8 | 22 |
| Jul 25 | 4.4 | 20 |
| Aug 25 | 4.4 | 9 |
| Sep 25 | 4.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Luke, my assigned adjuster, was calm, respectful and empathetic”
“No content claim finalized, no work done through the vendor, no straightforward communication with our adjuster”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 |
Bottom line: Max Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.5).
60 reviews of Max Insurance . Filter by what matters to you.
Luke, my assigned adjuster, was calm, respectful and empathetic. Came across as a trustworthy person! Also clear and efficient.
The adjuster Alexandro E. explained the process very well from the beginning so I new what to expect. Professional and to the point, and always called me back within a day or two after I left a message. The others that answered the phone were very nice and professional as well. Overall great experience so far
Was a good choice going with Max
Alex, my agent has done a great job. Working out my claim and answering to all my questions. Thx Max!
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Nathan listened to me respectfully. He also didn’t rush me or push me. I have severe anxiety and PTSD. So I don’t do well with pushy or people who don’t listen. He was also knowledgeable. Answered my questions, even if they were over and over again.
I believe that when it comes to dealing with money, especially in case of insurance, companies often make sure they give their customers less than they promised. This wasn't my case with max Insurance. I had a smooth claim process and reimbursement. Nathan was very helpful and clear throughout the process. It was amazing as everything got done smoothly without any back and forth. Would recommedn Max Insurance to others.
My experience with Max Insurance was very positive.I was very impressed with Simone who always answered my calls right away or within a reasonable time returning my calls and or emails. This is my 1st experience having an insurance claim. I was nervous, had a lot questions and Simone explained everything perfectly for me and was calm and made me feel more at ease with the whole process.
Everything was smooth, everything was explained well, and always following up with step by step instructions
As a Broker its an Amazing Company to deal with. Lots of avenues to write business which other Companies are not willing to write. Clear Underwriting guidelines. Ease of doing business. Competitive pricing considering the risk involved. Knowledgeable Professionals.
was looked after promptly and professionally. Very happy with Max Insurance
wonderful service and great help to us. Super satisfied
Nathan was informative and professional while I was dealing with my claim, it's already stressful dealing with the events that lead one to have to use insurance so I'm very greatful he made the process clear and was very understanding along the way.
Luke was very helpful and amazing
Samantha was very helpful and friendly. Thank you!
The new adjuster, Mathew was so curious, professional, fast at responding and empathetic with my situation. He has made my experience with Max Insurance a very calm and great one. Thank you so much for all your help. You were great and represented your company so well.
Our adjuster Steve Heath always goes above & beyond. Follows up with us every other week to make sure we are doing fine & see if we have any other questions that may have come up. He is always “on top” of our file. Highly recommend, would never go anywhere else.
I found the agent we dealt with was friendly and very helpful
Great service by Matthew d
Max Insurance is a Canadian insurance provider specializing in home, landlord, condo, and tenant insurance. The company focuses on delivering comprehensive coverage options to protect customers' investments and personal belongings. With a commitment to customer service, Max Insurance supports clients through various circumstances, including claims arising from disasters or property damage. Targeting homeowners, landlords, and tenants, Max Insurance aims to meet the diverse needs of individuals seeking reliable insurance solutions. By offering tailored policies that address specific risks and requirements, the company ensures that clients receive the protection they need for their properties. With a history spanning over 150 years, Max Insurance is dedicated to building trust and providing peace of mind to its customers.
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