Is Medical Supplies a legitimate company?
Yes, Medical Supplies is a legitimate company with a high customer rating of 5/5 based on numerous verified reviews. Real customer experiences highlight their prompt delivery and quality products.

Medical Supplies, accessible at www.medicalsupplies.co.uk, is a London-based provider of a wide range of medical supplies and equipment. The company specializes in essential healthcare products including pressure relief items, overbed and overchair tables, crash-tested car transit wheelchairs, and healthcare workwear. By partnering with trusted manufacturers, Medical Supplies ensures that their offerings meet the diverse needs of healthcare professionals, caregivers, and individuals seeking medical assistance. With a commitment to customer service, the company provides expert advice to help customers select the right products for their specific requirements. Medical Supplies offers free UK delivery, making it convenient for customers to access high-quality medical supplies and equipment. Targeted primarily at healthcare facilities, caregivers, and individuals in need of medical products, the company aims to deliver reliable solutions for improved patient care and comfort.
Medical Supplies receives high praise for its prompt delivery and quality products, with many reviewers highlighting the efficiency of the service. Customers appreciate the quick turnaround, often receiving items almost immediately after ordering, which is particularly beneficial for urgent needs.
The support team is noted for their responsiveness, resolving issues swiftly, such as replacing defective items without delay. However, some consumers express concerns regarding the sizing of certain products, with a few mentioning that items received did not match their expectations or were available cheaper elsewhere. Despite these minor complaints, the overall sentiment remains overwhelmingly positive, with many satisfied customers recommending the service for its reliability and good value.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.7 | 73 |
| Oct 24 | 4.5 | 92 |
| Nov 24 | 4.4 | 76 |
| Dec 24 | 4.6 | 74 |
| Jan 25 | 4.7 | 96 |
| Feb 25 | 4.8 | 83 |
| Mar 25 | 4.6 | 93 |
| Apr 25 | 4.6 | 99 |
| May 25 | 4.7 | 90 |
| Jun 25 | 4.5 | 110 |
| Jul 25 | 4.6 | 109 |
| Aug 25 | 5.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Prompt delivery and a good product”
“Any payment option by card or PAYPAL was very pedestrian”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −1% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | — | 4.9 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Medical Supplies is #3 of 5 on overall rating in this group. On quality, PRO Test scores higher (5.0 vs 4.6).
500 reviews of Medical Supplies. Filter by what matters to you.
Over a year ago
I had a problem with the air valve on the aircast Cryo/cuff lid. I emailed Medical supplies support who emailed me back within hours and sent me a complete new unit the next day. Communication was out... See more
Over a year ago
I found this company very efficient, they informed me that there was a slight delay in delivering my order, and contacted me again when it was on the way. I can't fault them.
Quick answers to the questions people ask most.
Yes, Medical Supplies is a legitimate company with a high customer rating of 5/5 based on numerous verified reviews. Real customer experiences highlight their prompt delivery and quality products.
No, Medical Supplies is not a scam. The company has a solid reputation supported by verified reviews that reflect consistent positive feedback regarding their service and products.
Medical Supplies offers a variety of medical products including braces, support belts, and cooling devices, as mentioned in customer reviews praising their effectiveness and quality.
While specific payment methods are not detailed in reviews, customers generally report a straightforward ordering process, indicating multiple common payment options are likely available.
Customers have reported responsive customer support, with many stating they received prompt replies via email regarding their inquiries or issues.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I had a problem with the air valve on the aircast Cryo/cuff lid. I emailed Medical supplies support who emailed me back within hours and sent me a complete new unit the next day. Communication was outstanding with regular updates.
I found this company very efficient, they informed me that there was a slight delay in delivering my order, and contacted me again when it was on the way. I can't fault them.
Ordered XL wrist sprain brace for my husband’s recently injured wrist. Delivery was almost immediate. Item was exactly as described. It is the same make as was issued by the hospital, however my husband likes this one better. It sits slightly higher and he feels a little better supported. Straps appear to be a little wider which helps.
We got what we needed,just off the photo and we didn’t have to wait above a few days for it
Good Service
we have been struggling to find underwear my husband after the company white rose shut he has been used to wearing pants but he has tried your boxers and he says they are very comfortable and we will be ordering more
Aircast cryo cooler with knee and ankle cuffs. Excellent product-straightforward instructions, easy to set up and use. It’s been really helpful with swelling in my knee and ankle after skiing accident . The swelling was a real problem. Wish I had got this sooner
Fast delivery. I really needed the item and it helped me greatly.
Same sling in local chemist £4 cheaper. Very flimsy sling
easy to order, quick delivery. not complicated
Lovely item just what my Aunt required after a hospital admission for a broken hip repair.
Reasonable prices quick delivery . Shopped a few times on this site never had any problems.
The ordering procedure was straight forward and the delivery was as promised
Well priced and a timely delivery for a very similar model which was on loan to me - which I dropped and broke - fitted into the original case, so looks much the same. (I have informed the owner of my misfortune)!
Good service. Value for money
Recommended for use following a metacarpal break by my medical team as, along with a hand splint, the elasticated cotton finger splint provides excellent support. Great product. I have narrow fingers (size J/K ring measurement) so the extra small size splint fits perfectly.
process of ordering was easy being able to speak to a human being which was delightful, instead of having to navigate some malfunctioning website which happens all too often advice given was correct so items were a good fit from the start excellent quality items and not that expensive which is good one thing for sure i will be back!
Quick service, but first pair where far too Small so had to reorder. They do there job when fitted.
Medical Supplies, accessible at www.medicalsupplies.co.uk, is a London-based provider of a wide range of medical supplies and equipment. The company specializes in essential healthcare products including pressure relief items, overbed and overchair tables, crash-tested car transit wheelchairs, and healthcare workwear. By partnering with trusted manufacturers, Medical Supplies ensures that their offerings meet the diverse needs of healthcare professionals, caregivers, and individuals seeking medical assistance. With a commitment to customer service, the company provides expert advice to help customers select the right products for their specific requirements. Medical Supplies offers free UK delivery, making it convenient for customers to access high-quality medical supplies and equipment. Targeted primarily at healthcare facilities, caregivers, and individuals in need of medical products, the company aims to deliver reliable solutions for improved patient care and comfort.
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