Microsoft Corporation
Most reviewers express significant dissatisfaction with Microsoft, highlighting severe issues with account access and customer service. Many people report being locked out of their accounts for extended periods, with complaints about the ineffective recovery process and unresponsive support.
The frustration is palpable, as users feel their important documents are held hostage and that the service has deteriorated since Bill Gates' departure. Despite a few positive mentions of product delivery and quality, these are overshadowed by the overwhelming negativity surrounding account management and customer support. Reviewers frequently describe their experiences as dreadful and appalling, leading to a strong sentiment against the company. Overall, Microsoft faces a substantial backlash from its users, with a sentiment heavily leaning towards the negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.1 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Seid Tagen kann ich mich nun schon nicht in mein Microsoft account anmelden da ich auf der Microsoft anmelde Webseite...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.1 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,060 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 3.0 out of 5 (fair) | 2.3 out of 5 (poor) | — | 1,000 |
Bottom line: Microsoft is #5 of 5 on overall rating in this group. On service, Mazuma Mobile scores higher (4.8 vs 1.1).
60 reviews of Microsoft. Filter by what matters to you.
The most useless company I have ever dealt with I cancelled my subscription and rang to confirm , but I have just noticed they have taken the payment out , now can’t get old of them , so now have taken dispute up with the bank , please stay away they are beyond crap again a big company taking the piss
Absolutely abhorrent customer service. Zero ability to contact a live person. If you happen to make an incorrect selection and call back, their system will just hang up on you. Disgusting. Only a company as big as this one could get away with treating their customers so terribly.
Quick answers to the questions people ask most.
Microsoft offers a wide range of products including Windows operating systems, Office productivity software, Xbox gaming consoles, Surface devices, and cloud services through Azure. They also provide business solutions like Microsoft 365, Teams collaboration software, and various developer tools and platforms.
You can contact Microsoft support through their official website at support.microsoft.com, where you can find live chat, phone numbers, and community forums. Support options vary by product, and you can also visit Microsoft Store locations for in-person assistance with hardware and software issues.
Microsoft support hours vary by product and region, with many services offering 24/7 online support through their website. Phone support hours typically vary by time zone and product type, so it's best to check the specific support page for your product to find current availability.
Yes, Microsoft provides limited warranties on their hardware products like Surface devices and Xbox consoles, typically ranging from 1-2 years depending on the product. Software products and services have different terms of service and support policies that are outlined in their licensing agreements.
You can create a Microsoft account for free by visiting account.microsoft.com and clicking 'Create account.' You'll need to provide an email address and create a password, which will give you access to Microsoft services like Outlook, OneDrive, and the Microsoft Store.
Microsoft 365 is a subscription service that includes Office applications plus cloud storage, advanced security features, and regular updates. Unlike the traditional one-time purchase Office suite, Microsoft 365 provides ongoing access to the latest versions and cloud-based collaboration tools.
Microsoft has a return policy that typically allows returns within 30 days of purchase for products bought directly from Microsoft. The specific return conditions may vary by product type and purchase location, so check the return policy details on their website or with your retailer.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
er ontstond zoiets als een soort kortsluitinkje bij het aanmelden met mijn microsoft-account en vanaf dat moment is het account onbruikbaar geworden en kan ik geen mails meer ontvangen. Ik ben genoodzaakt om al mijn contacten te verwittigen, dat contact niet meer mogelijk is via mijn email.
One drive is the biggest POS. How to you f up a piece of software so badly? That is not a rhetorical question. I think they should document their process of making this so future developers can do the exact opposite. Seriously, you guys feel comfortable charging people money for this? You have forever lost a customer to google drive.
Service! There is no possibility of talking to a man in customer service. The bots have too low intelligence level - it is very strange if we are talking about Microsoft. My Surface Pro 11 should have been back one month ago. The Service sends it back after one day. It is OK, but the UPS operator kept my parcel for two weeks in a distribution centre in Cumbernauld /UK/, and then I found the information that my Surface is going back to the Service point in Germany. The UPS didn't try to deliver this parcel, did not send me any notification about delivery, no text message, no email, no avizo - NOTHING. I had 2 weeks of holiday - I've been at home. I have found info on the Microsoft website that my parcel is going back to the Microsoft Service in Germany. No possibility to change it. The UPS customer service person said it is not possible to help you, and I need to contact the sender /service to move my parcel again to me. The problem is that the service has no contact possibility - no phone number, e-mail address, nothing!!! Nobody knows where my Surface is? Totally hopelessness in the companies offering state-of-the-art solutions. I may have just lost £2,000. Companies are disappointing in their conduct. Buy, buy their product, lots of offers, cosying up. Once you buy, forget about us. Shame! Interestingly, my Polish Microsoft account does not have my Surface Pro. On the other hand, on the English account, it already is.
I’ve been having a terrible experience trying to log into my Hotmail/Outlook account. Every single time I try, I get the message: “Too many requests. Try again later.” I haven’t even made multiple attempts, so I have no idea why this keeps happening. When I try to reset my password, it says: “That verification method isn't working right now. Please try another method.” But there is no other method available, and I’m completely stuck. This has been going on for MONTHS, and I urgently need to access important emails. There’s no clear help or fix, and I’m getting increasingly frustrated. Please do something about this. It's unacceptable that I can’t even access my own account, especially when I rely on it for critical communication.
Leider leider leider bin ich gezwungen, NOCH Windows zu nutzen. Aber demnächst geht auch das letzte berufliche Tool auf Apple. Endlich, dann fliegt diese ganze Windows Sch. in die Tonne. Egal, was man hat, nichts funktioniert zufriedenstellend, es geht schon los, dass regelmäßig auf dem Surface bei der Gesichtserkennung kommt: da hat etwas nicht geklappt... (oder so ähnlich)... das habe ich bei Apple noch nie erlebt. Dann dauert die Anmeldung aus dem Standby sooooo lange, bei Apple dauert es auf dem iPad weniger als 1 Sekunde. Ok, dafür kann ich mit dem iPad auch 8 Stunden arbeiten, beim Surface ist ohne Arbeiten nach 2 Tagen der Akku aber schon leer... Ganz zu schweigen, dass auf Windows irgendwelche Synchronisationen nicht funktionieren, Updates das System zum Überlasten bringen... wer braucht schon sowas, ich glücklicherweise nicht mehr lange!
I'm trying to play Minecraft but logging into microsoft makes me believe they don't want you to use this site. I don't know how something as simple as logging in could cause me so much rage with how impossible they make it. I don't even know where I end up after two minutes of clicking links trying to reset my password. Please use your new state of matter to make your websites actually useable. As they are right now they are not even worth zero stars, in fact I can not fathom why anyone would unironically use microsoft without getting paid by bill gates himself. I would rather navigate a maze after ripping out my eye balls and amputating my legs and even then I could probably find my way out before I find a way to login on microsoft.
shittiest company, i lost all of my files thanks to microsoft
Impossible (factual) to contact on the three telephone numbers provided by MS 365 subscription as have been locked out of account for 12 months and have tried without success for weeks to cancel this subscription VIA the telephone method or chat. So if anyone knows at this CORP how to cancel my subscription let us know.
Subject: Complaint Regarding Ongoing Service Failure and Lack of Resolution – Microsoft OneDrive I pay for an annual subscription to Microsoft OneDrive. Since February 2025, the core functionality of the service—file sharing with designated users—has stopped working. Despite reaching Tier 3 support and spending hours over the past four months coordinating with Microsoft, the issue remains unresolved. Throughout this time, I have repeatedly been asked to submit logs and information that I have already provided multiple times. There has been no meaningful update or progress in resolving the issue. On June 16, I asked about compensation for the prolonged disruption. I was told there are no further escalation paths and was again asked for data I had already submitted. This service has not functioned as advertised for four months, and Microsoft has failed to provide an adequate resolution. At this point, the only acceptable remedy is a refund for the portion of the service that has not worked. I request your assistance in holding Microsoft accountable for failing to deliver a paid service and failing to resolve the matter through appropriate support channels
I use Microsoft and Windows products. In the middle of my work, I go to the toilet — and Windows decides to update, restart, and close everything without saving my work. Whoever designed Windows to behave like this deserves to burn in hell.
One star is way to good for them! Let’s be honest, Microsoft are a shadow of what they used to be and stating that they are helpful is also incorrect. Their systems do not work efficiently, and they want to get rid of you ASAP. If you have a legitimate complaint, however, they are not really interested when these are handled by BOTS. The problem is that management believe that that is the way forward. Having to communicate with a BOT for over 30 minutes and then having to advise them I had to leave my computer for a minute for a call of nature, this apparently exceeded the BOT's tolerance and i was ignored so I lost the connection and a further wasted hour or so for me, just to get no help whatsoever. It probably helped their Stats, but that's all. I have the transcript downloaded to my computer to support my statements.
After 30minutes of searching, I can't find any way to wipe my previously used account passwords, and due to their policy of not being able to use old passwords as a new one, the loop of forgetting my last password and having to reset it, but not having the option on any of my previously used ones has caused me to go through at least several different iterations of passwords over the years. This is stupidly excessive in terms of security measures, and just makes my life hell every time I try to sign into my microsoft account, which at this point I actively avoid the use of due to the amount of times I've had to put through a new password.
SO ein drecksladen
Most Microsoft software can be downloaded from the official Microsoft website or through the Microsoft Store app on Windows. After purchase or with a valid license, you'll receive download links and installation instructions via email or through your Microsoft account dashboard.
Yes, Microsoft provides various educational discounts and programs for students, teachers, and educational institutions. These may include reduced pricing on software, free access to certain tools, and special educational licensing programs available through their education portal.
Microsoft provides extensive troubleshooting resources through their support website, including step-by-step guides, diagnostic tools, and community forums. You can also use built-in troubleshooting tools in Windows or contact their technical support for more complex issues.
Microsoft offers OneDrive as their primary cloud storage solution, which comes with free storage for personal accounts and additional storage with Microsoft 365 subscriptions. They also provide enterprise-level cloud services through Azure for businesses requiring more advanced storage and computing solutions.
You can manage all your Microsoft subscriptions through your Microsoft account dashboard at account.microsoft.com. This includes viewing billing history, updating payment methods, changing subscription plans, and canceling services if needed.
Microsoft Corporation
