Microsoft Corporation
Most reviewers express significant dissatisfaction with Microsoft, highlighting severe issues with account access and customer service. Many people report being locked out of their accounts for extended periods, with complaints about the ineffective recovery process and unresponsive support.
The frustration is palpable, as users feel their important documents are held hostage and that the service has deteriorated since Bill Gates' departure. Despite a few positive mentions of product delivery and quality, these are overshadowed by the overwhelming negativity surrounding account management and customer support. Reviewers frequently describe their experiences as dreadful and appalling, leading to a strong sentiment against the company. Overall, Microsoft faces a substantial backlash from its users, with a sentiment heavily leaning towards the negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.1 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Seid Tagen kann ich mich nun schon nicht in mein Microsoft account anmelden da ich auf der Microsoft anmelde Webseite...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.1 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,060 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 3.0 out of 5 (fair) | 2.3 out of 5 (poor) | — | 1,000 |
Bottom line: Microsoft is #5 of 5 on overall rating in this group. On service, Mazuma Mobile scores higher (4.8 vs 1.1).
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Quick answers to the questions people ask most.
Microsoft offers a wide range of products including Windows operating systems, Office productivity software, Xbox gaming consoles, Surface devices, and cloud services through Azure. They also provide business solutions like Microsoft 365, Teams collaboration software, and various developer tools and platforms.
You can contact Microsoft support through their official website at support.microsoft.com, where you can find live chat, phone numbers, and community forums. Support options vary by product, and you can also visit Microsoft Store locations for in-person assistance with hardware and software issues.
Microsoft support hours vary by product and region, with many services offering 24/7 online support through their website. Phone support hours typically vary by time zone and product type, so it's best to check the specific support page for your product to find current availability.
Yes, Microsoft provides limited warranties on their hardware products like Surface devices and Xbox consoles, typically ranging from 1-2 years depending on the product. Software products and services have different terms of service and support policies that are outlined in their licensing agreements.
You can create a Microsoft account for free by visiting account.microsoft.com and clicking 'Create account.' You'll need to provide an email address and create a password, which will give you access to Microsoft services like Outlook, OneDrive, and the Microsoft Store.
Microsoft 365 is a subscription service that includes Office applications plus cloud storage, advanced security features, and regular updates. Unlike the traditional one-time purchase Office suite, Microsoft 365 provides ongoing access to the latest versions and cloud-based collaboration tools.
Microsoft has a return policy that typically allows returns within 30 days of purchase for products bought directly from Microsoft. The specific return conditions may vary by product type and purchase location, so check the return policy details on their website or with your retailer.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Most Microsoft software can be downloaded from the official Microsoft website or through the Microsoft Store app on Windows. After purchase or with a valid license, you'll receive download links and installation instructions via email or through your Microsoft account dashboard.
Yes, Microsoft provides various educational discounts and programs for students, teachers, and educational institutions. These may include reduced pricing on software, free access to certain tools, and special educational licensing programs available through their education portal.
Microsoft provides extensive troubleshooting resources through their support website, including step-by-step guides, diagnostic tools, and community forums. You can also use built-in troubleshooting tools in Windows or contact their technical support for more complex issues.
Microsoft offers OneDrive as their primary cloud storage solution, which comes with free storage for personal accounts and additional storage with Microsoft 365 subscriptions. They also provide enterprise-level cloud services through Azure for businesses requiring more advanced storage and computing solutions.
You can manage all your Microsoft subscriptions through your Microsoft account dashboard at account.microsoft.com. This includes viewing billing history, updating payment methods, changing subscription plans, and canceling services if needed.
Microsoft Corporation
