Microsoft Corporation
Most reviewers express significant dissatisfaction with Microsoft, highlighting severe issues with account access and customer service. Many people report being locked out of their accounts for extended periods, with complaints about the ineffective recovery process and unresponsive support.
The frustration is palpable, as users feel their important documents are held hostage and that the service has deteriorated since Bill Gates' departure. Despite a few positive mentions of product delivery and quality, these are overshadowed by the overwhelming negativity surrounding account management and customer support. Reviewers frequently describe their experiences as dreadful and appalling, leading to a strong sentiment against the company. Overall, Microsoft faces a substantial backlash from its users, with a sentiment heavily leaning towards the negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.1 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Seid Tagen kann ich mich nun schon nicht in mein Microsoft account anmelden da ich auf der Microsoft anmelde Webseite...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.1 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,060 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 3.0 out of 5 (fair) | 2.3 out of 5 (poor) | — | 1,000 |
Bottom line: Microsoft is #5 of 5 on overall rating in this group. On service, Mazuma Mobile scores higher (4.8 vs 1.1).
60 reviews of Microsoft. Filter by what matters to you.
Seid Tagen kann ich mich nun schon nicht in mein Microsoft account anmelden da ich auf der Microsoft anmelde Webseite jedes mal nach dem eingeben meiner Email eine Meldung bekomme das die Seite aktuell nicht erreichbar ist. Es ist auch nicht möglich einen neuen Account mit einer zweit Mail zu erstellen da dort die selbe Meldung kommt dadurch kann ich keine games zocken für die ich mich in meinem Konto anmelden muss.
Since Bill Gates left the building this company has plummeted. Seriously thinking of going full-on Apple now with a combination of Android bottoming out too.
Zamówienie doszło w idealnym stanie, bardzo polecam!
Quick answers to the questions people ask most.
Microsoft offers a wide range of products including Windows operating systems, Office productivity software, Xbox gaming consoles, Surface devices, and cloud services through Azure. They also provide business solutions like Microsoft 365, Teams collaboration software, and various developer tools and platforms.
You can contact Microsoft support through their official website at support.microsoft.com, where you can find live chat, phone numbers, and community forums. Support options vary by product, and you can also visit Microsoft Store locations for in-person assistance with hardware and software issues.
Microsoft support hours vary by product and region, with many services offering 24/7 online support through their website. Phone support hours typically vary by time zone and product type, so it's best to check the specific support page for your product to find current availability.
Yes, Microsoft provides limited warranties on their hardware products like Surface devices and Xbox consoles, typically ranging from 1-2 years depending on the product. Software products and services have different terms of service and support policies that are outlined in their licensing agreements.
You can create a Microsoft account for free by visiting account.microsoft.com and clicking 'Create account.' You'll need to provide an email address and create a password, which will give you access to Microsoft services like Outlook, OneDrive, and the Microsoft Store.
Microsoft 365 is a subscription service that includes Office applications plus cloud storage, advanced security features, and regular updates. Unlike the traditional one-time purchase Office suite, Microsoft 365 provides ongoing access to the latest versions and cloud-based collaboration tools.
Microsoft has a return policy that typically allows returns within 30 days of purchase for products bought directly from Microsoft. The specific return conditions may vary by product type and purchase location, so check the return policy details on their website or with your retailer.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
e suis sous garantie microsoft pour ma surface laptop, elle termine début juillet. J'ai envoyé deux fois au service réparation ma surface qui me revient a domicile sans réparation. Je suppose que microsoft fait tirer jusqu'au dépassement de ma garantie pour ne pas prendre en charge les réparations. Mon ordinateur s'éteint, c'est surement un problème de carte mere, et ils ne veulent pas remplacer la carte je pense. Leur prétexte de retour de réparation est incompréhensible si ils ont testé ma surface. Votre appareil n’a pas été traité, car aucun défaut n’a été trouvé et l’appareil était en cours de fonctionnement conformément aux spécifications de Microsoft ou le type de dommages n’était pas couvert. Nous rétablissons votre appareil à l’adresse que vous avez fournie. Votre appareil a quitté notre centre de services et est en route vers l’adresse d’expédition que vous avez fournie.
I cancelled my subscription to Microsoft Office as I hardly ever used it. Now, I can't open a document that stores my login details for multiple sites. I literally can't access a bunch of my accounts because Microsoft is holding my login details hostage. You don't own my content. You have no right to prevent me from accessing it. Disgraceful.
I am writing to express my dissatisfaction with the experience I had returning products from Ireland and the subsequent poor customer service, and wanted to make everyone aware of this. I initially purchased a Surface Pro and keyboard, as Microsoft had heavily promoted a no-questions-asked return policy. After using the products for a few weeks, I decided they were not suitable for me. I initiated a return and sent the products back to Microsoft. I dropped off the products at my local collection point on May 27th, and they were received by Microsoft on June 3rd. One week later, I received no updates from Microsoft, and my shipping label on my account indicated that it had expired. I contacted Microsoft, and they assured me that I would receive my refund no later than Friday, June 13th. However, this did not materialize. I made another call the following week and was informed that I would receive the refund by the end of the next week, which was June 20th. By that evening, I had not received anything and initiated a chargeback request from my bank. Remarkably, at 1:00 AM on June 21st, a refund was initiated. As of writing this on June 26th, I have still not received my refund. I received another support email on June 25th, which essentially informed me that I had initiated a chargeback request and to contact my bank for further assistance. However, the email did not mention my refund. I followed up with a call to support this morning, where I was left on hold for 20 minutes while they reviewed my support ticket. During this time, I was rudely informed that it was my bank that I needed to contact, as Microsoft had initiated the refund and there was nothing more to be done. When I inquired about the chargeback request email, the support representative did not understand what a chargeback was and stated that they were unable to read the email because it was sent by another team. They informed me that if I wanted someone to discuss the email with me, they would have to call me back later in the day. Therefore, 24 days after returning my products in perfect condition, I am still awaiting my refund. If anyone has any suggestions to resolve this issue, please let me know. At this point, I simply want my money back and to avoid dealing with Microsoft products in the future. Thank you,
I received correspondence from Microsot to say they were increasing their subscription by £30! Ridiculous. This apparently due to their automatic inclusion of AI. I didn't ask for this, or agree to it. I tried to unsubscribe, only to be quoted £30 for doing so. What is this? Why should I pay to unsubscribe from a service I didn't ask for! Get real Microsoft. The word is service and not dictatorship. Tell me how to remove your exorbitant fee without paying to remove it? Microsoft is maxoscambolic, if this visa how they treat loyal customers.
I have been locked out of my account for two days now, every time I called I receive some excuse as to why my case keeps being put on queue. They work backwards and are paying people to create a case instead of engineers that can help customers.
Der letzte Dreck
Pity I can’t have a -5, because you deserve it all. Not just the product is rubbish, but now it’s becoming truly impossible to access to something as simple as the email account. Passkey setup accordingly to your requirements and now it changed the rules again completely locking me off and overriding the passkey by forcing me to use a second device to read a QR code or an external passkey, that get (both) punctually get rejected since it doesn’t read it properly/doesn’t open the page/ in short doesn’t work: bottom line, I can’t use at all the account, thank you, fantastic service and product as always. Same for words, years of works punctually locked for one reason or another, I can’t access them as I see fit, but only through some device and if it’s a good day for Microsoft. A shameful scam, that’s what it became, despicable
Years ago I signed up for Skype as an alternative phone service. while I seldom used it I did maintain a blanch. I just learned that Skype had been discontinued and replaced with Teams which does not work for me. Microsoft refuses to return the money I have deposited with them. I would have to go to sell claims court but they won't even connect me with their law office.
MY XBOX KEEPS LAGGING OUT OF FORTNITE WHEN IM TRYING TO KILL MY FRIEND. YOU GUYS SUCK PS5 IS SO MUCH BETTER
AWFUL! I was blocked out of my account from “unusual activity”. I wasn’t notified of this - I just noticed I wasnt getting any new emails. THE RECOVERY FORM IS A LOAD OF SHIT. Please change this??!! It’s 2025. Unbelievable. I have given up and made a new email address with gmail. You can have it!!!! You are putting people through so much stress. I cannot access my important emails because you are asking me card details from over 10 years ago. People change their banks all the time!! BE BETTER!!! And stop messing with peoples lives.
Zastanawiająca jest sekcja komentarzy MS. Z jednej strony pozwalają na określanie ludzi mianem: "cichodajek", "sutenerów", "frajerów", "złodziei", "darmozjady", "obrońca gwałcicieli", "miernoty intelektualne" i wiele innych. A z drugiej strony od razu są banowane komentarze krytykujące taki rodzaj obrzydliwego języka. Czy to jest celowe, propagandowe działanie MS? Wygląda, że jednak tak.
In order to write my review I have to give a "star" - Microsoft is possibly the worst company I have dealt with as far as customer service goes - quite frankly it is appalling. No-one seems to care at Microsoft. It is slow to refund money, staff quality is poor - Microsoft hides behind their monopoly of "Windows" which is their money making tool. New technology released is dire and not worth buying. People at the top are not in touch with what is going on within Microsoft. Call Centres around the World are badly run. There is no complaint service in the UK however, they list a postal address where complaints can be sent. Microsoft a technology company listing a postal address... I am lost for words.
Microsoft is horrible. They’ve had my information forever and I still after years cannot access my account and now that my Godaddy does business with Microsoft the whole thing is a complete disaster. Technology is a disaster. It makes the end user and the consumer anxious fearful. It’s terrifying. This is the end of the world taken over civilization in Jesus it’s coming
Nach Update stürzt der Rechner immer ab und probiert den Fehler zufinden.Die Entwickler sin zu dumm!!!!!
I absolutely hate Microsoft with all my being and genuinely have never not been tired enraged after just trying to log onto something through this.the people who thought it would be a good idea to have me have to open about 50 separate tabs and apps just to log on to one thing is INSANE get your shit together Microsoft
Jeg har brugt Windows styresystemer i mange år og jeg har også haft en del problemer med dem men nu strammer i den lidt. Min søns bærbare bærbar pc kørte helt fint med Windows 11 pro version 22H2 i mere end et halvt år og er fuldstændig ubrugeligt nu idet i har ændret på kravene mht processor generation, Intel i5 6th generation, bliver ikke understøttet længere og derfor får den hverken eller support opdateringer mere og kan således smides i skraldespanden fordi den er for sårbar når man skal bruge den på internettet. Jeg synes at det er virkelig under al kritik hvordan i prøver at lokke flere penge ud af folk når i lukker for supporten og ikke en gang gider at tage telefonen når man prøver at finde ud af hvordan man skal forholde sig til sådan en omgang bondefangeri her. Jeg skal i hvert fald væk fra jeres produkter. Jeg skifter til Apple. De er måske lidt dyrere end jer men i det mindste får man en ordentlig behandling. Føj siger jeg bare, at I vil være det bekendt.
Most Microsoft software can be downloaded from the official Microsoft website or through the Microsoft Store app on Windows. After purchase or with a valid license, you'll receive download links and installation instructions via email or through your Microsoft account dashboard.
Yes, Microsoft provides various educational discounts and programs for students, teachers, and educational institutions. These may include reduced pricing on software, free access to certain tools, and special educational licensing programs available through their education portal.
Microsoft provides extensive troubleshooting resources through their support website, including step-by-step guides, diagnostic tools, and community forums. You can also use built-in troubleshooting tools in Windows or contact their technical support for more complex issues.
Microsoft offers OneDrive as their primary cloud storage solution, which comes with free storage for personal accounts and additional storage with Microsoft 365 subscriptions. They also provide enterprise-level cloud services through Azure for businesses requiring more advanced storage and computing solutions.
You can manage all your Microsoft subscriptions through your Microsoft account dashboard at account.microsoft.com. This includes viewing billing history, updating payment methods, changing subscription plans, and canceling services if needed.
Microsoft Corporation
