Mitsubishi Electric is a global technology company that provides a wide range of electrical and electronic equipment, systems, and services for industrial, commercial, and consumer applications. The company offers solutions including factory automation systems, air conditioning and heating equipment, power systems, semiconductors, and various industrial machinery. As part of the Mitsubishi Group, the company serves diverse markets worldwide through manufacturing, engineering, and technical support services.
Reviewers generally appreciate Mitsubishi Electric for their solid electrical contracting work and outstanding automation solutions, noting that the service is professional and efficient. Many customers highlight the quality of the products and the effectiveness of the installations, particularly in HVAC and industrial motor services, which have led to significant energy savings and operational improvements.
However, a recurring complaint is the perception of high pricing, with some consumers feeling that the costs do not align with the value received. Additionally, there are mentions of slow delivery times and scheduling issues with maintenance services, indicating areas for improvement. Overall, while the company delivers quality work and reliable service, the pricing concerns may deter some potential customers.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Consumer Electronics.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 50 out of 100 | — | 0 | |
| 1.9 out of 5 (poor) | 100 out of 100 | +104% | 547 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,000 |
12 reviews of Mitsubishielectric. Filter by what matters to you.
5 months ago
Technician arrived on time and diagnosed the problem correctly. However, didn't have the right part on the truck and had to schedule a return visit. More preparation would have saved time.
5 months ago
Implemented their PLC system in our production facility. The programming team was exceptional and the training they provided was comprehensive. System has increased our efficiency by 20%. Minor issue... See more
5 months ago
Installed mini-split systems in our retail locations. Energy savings have been noticeable and the units run quietly. Installation crew was clean and professional throughout the process.
5 months ago
Their customer service team is knowledgeable and responsive. Fixed our VFD issue quickly over the phone.
Quick answers to the questions people ask most.
Mitsubishi Electric provides a wide range of business services including HVAC systems, industrial automation, power systems, elevators and escalators, and building management solutions. They also offer maintenance, installation, and technical support services for commercial and industrial clients.
You can contact Mitsubishi Electric through their official website's contact form, call their main business line, or reach out to your local regional office. Contact information varies by region and specific business division.
Yes, Mitsubishi Electric offers comprehensive installation and maintenance services for all their business products. They have certified technicians and service teams available for ongoing support and preventive maintenance programs.
Standard business hours are typically Monday through Friday, 8 AM to 5 PM local time. Emergency service and 24/7 support may be available depending on your service contract and location.
Yes, Mitsubishi Electric provides warranties on their products and services, with terms varying by product type and application. Extended warranty options and service agreements are also available for additional coverage.
Mitsubishi Electric specializes in custom engineering solutions tailored to specific business requirements. Their technical teams work with clients to design and implement systems that meet unique operational needs.
Mitsubishi Electric serves various industries including manufacturing, healthcare, retail, hospitality, transportation, and commercial real estate. They provide specialized solutions for each sector's unique requirements.
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Technician arrived on time and diagnosed the problem correctly. However, didn't have the right part on the truck and had to schedule a return visit. More preparation would have saved time.
Implemented their PLC system in our production facility. The programming team was exceptional and the training they provided was comprehensive. System has increased our efficiency by 20%. Minor issue with documentation being somewhat complex, but overall very satisfied.
Installed mini-split systems in our retail locations. Energy savings have been noticeable and the units run quietly. Installation crew was clean and professional throughout the process.
Their customer service team is knowledgeable and responsive. Fixed our VFD issue quickly over the phone.
Handled our office electrical upgrade professionally. Work was completed to code and passed inspection without issues. Pricing was fair and communication throughout the project was good. Would use again for future electrical needs.
The scheduled maintenance visits are thorough and the technicians are skilled. However, we've had issues with scheduling flexibility and sometimes wait longer than promised for non-emergency service calls. The equipment itself performs well, but the service side could use improvement.
Quality work on our factory automation project. The engineers knew their stuff and delivered exactly what was promised. However, the costs were significantly higher than competitors. You definitely pay premium for the Mitsubishi name.
Had Mitsubishi Electric install a new heat pump system in our office building. The technicians were professional and completed the work on schedule. The system has been running efficiently for 6 months now with no issues. Only minor complaint is the initial quote took longer than expected to receive.
Their motor repair service saved us thousands compared to replacement. Turnaround time was faster than promised and the motor has been running perfectly for 8 months now. Will definitely use them again for future repairs.
While the equipment works fine, we felt the pricing was excessive compared to other options in the market. The sales process was also quite lengthy with multiple meetings required for a straightforward installation.
Ordered electrical components for our manufacturing line. Product quality is top-notch as expected, but delivery took 3 weeks longer than initially promised. Communication about delays could have been better.
Upgraded our building's elevator system last year. The project management was excellent and they minimized disruption to our daily operations. The new system is much smoother and energy efficient. Would recommend for commercial building upgrades.
You can request a quote by contacting your local Mitsubishi Electric representative, using their online quote request form, or calling their business services department. They typically require project details and site specifications for accurate pricing.
Yes, Mitsubishi Electric offers training programs for customer staff on system operation and basic maintenance. Training can be conducted on-site or at their training facilities, depending on the complexity of the system.
Response times vary based on service level agreements and urgency of the request. Standard service calls are typically responded to within 24-48 hours, while emergency calls receive priority response based on your service contract terms.
Mitsubishi Electric is a global technology company that provides a wide range of electrical and electronic equipment, systems, and services for industrial, commercial, and consumer applications. The company offers solutions including factory automation systems, air conditioning and heating equipment, power systems, semiconductors, and various industrial machinery. As part of the Mitsubishi Group, the company serves diverse markets worldwide through manufacturing, engineering, and technical support services.
