The iphone13 works well
The iphone13 works well. The only problem was it wouldn’t fully charge due to the lead. I have had to order a new one. So I will give it 4 stars.

Mobile Direct is an online retailer specializing in mobile devices and accessories, operating through their website, mobiledirectonline.co.uk. The company offers a wide selection of products, including refurbished smartphones, tablets, and smartwatches from leading brands such as Apple. Customers can find popular models like the iPhone 15 series and iPads at competitive prices, often accompanied by discounts. The platform caters to a diverse customer base seeking quality electronics at affordable rates. Mobile Direct emphasizes convenience with services like free delivery across the UK and the option for interest-free installments, making it easier for consumers to manage their purchases. All refurbished devices are thoroughly tested and certified by reputable partners, ensuring that customers receive reliable products.
Mobile Direct receives high praise from customers for its excellent service, fast delivery, and competitive pricing on phones. Many reviewers highlight the quick turnaround, with several noting that their devices arrived within two days and were in immaculate condition.
Consumers appreciate the variety of payment options and the ease of the ordering process. However, there are notable complaints regarding product quality, with some customers reporting issues such as receiving broken or faulty phones. A few reviews mention difficulties with refunds and the company's response to these problems. Despite these critical points, the overall sentiment remains largely positive, reflecting a strong customer satisfaction with the service and products offered.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,056 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 24 |
| Oct 24 | 4.6 | 28 |
| Nov 24 | 4.2 | 26 |
| Dec 24 | 4.5 | 30 |
| Jan 25 | 4.5 | 32 |
| Feb 25 | 4.7 | 24 |
| Mar 25 | 4.7 | 46 |
| Apr 25 | 4.4 | 29 |
| May 25 | 5.0 | 35 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.6 | 37 |
| Aug 25 | 4.6 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great phone so far”
“So apparently the hour I’ve had my phone I’ve smashed the screen or crushed it and the only way I can get it back is...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | +2% | 1,056 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 541 |
Bottom line: Mobile Direct is #3 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 4.6).
500 reviews of Mobile Direct. Filter by what matters to you.
The iphone13 works well. The only problem was it wouldn’t fully charge due to the lead. I have had to order a new one. So I will give it 4 stars.
The delivery of the phone came intact. My phone may not be the latest model of iPhone however it is an improvement from the model of phone I had before. I chose this phone for the iPhone and iOS features. This phone has good battery efficiency, and came with a free phone charger which works really well and doesn't take long to charge my phone at all, so was pleased with that.
Really pleased with my AirPods Pro 2 purchase from Mobile Direct- amazing value and only wish I purchased them sooner, they had them for the same price on EE but it was a hassle trying to buy them as an existing customer for some reason. With Mobile Direct the process was really easy and they have a range of payment options, which is what I wanted so I could pay via PayPal. They are excellent earbuds and I’m very impressed with the noise cancellation, which was even better than I hoped for. They work brilliantly. I ordered brand new and apart from a few very minor marks on the external box, everything was packaged very well and securely. They were dispatched quickly, but as I ordered on a Friday afternoon they weren’t going to arrive via DPD until Monday. I also had to reschedule so just got them today (Wednesday) but I wasn’t in a hurry and they did dispatch them quickly. Overall I’m very pleased with my purchase with Mobile Direct and will be happy to purchase from them again in future - hopefully they will keep these good prices!
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I ordered the parcel with next day delivery and it took 4 days to arrive, it’s not that bad as it was free delivery. The phone is in great condition except the right sound port which appears to have some residue/dirt but it’s fine as I will clean it.
AirPods Pro arrived nice and quick. No issues except the box arrived slightly damaged
The delivery company you used is more the culprit than mobile direct. My phone was supposed to be delivered twice as the first time the delivery driver never came anywhere near my property and made up some story that recipient didn't have code so parcel was sent back to depot. I was informed it would be delivered 2 days later, the parcel was delivered on time however it was definitely not a mobile phone it was a Dewalt power tool. The sticker with my name and address had been put over the top of another label address to someone further down Swindon Road. I have had nothing but adverse reaction from delivery company . This has caused me so much stress as I am a carer for an 85 year old lady , I desperately need a new phone for my work now I'm £200 out of pocket stressed to the max and still have no phone. Very happy to say that after 4 days Mobile Direct got it all sorted and I now have my phone. Well done Mobile Direct.
The phone arrived in good condition, the ordering system seems to be automatic without human connection, no answer to an email that I sent, I ordered on the Thursday before bank holiday and it was dispatched after the holiday had finished. I had trouble setting up in uk and also registering with insurance company but after a day or two that seemed to fix itself.
Love my new phone got a bit worried when it took a bit longer than I expected but company kept in touch with updates
Item is good. But next time. Please inform the buyer once it is delivered. Because they just left it to the box and nothings any notice. I just found out it is delivered when I saw this on the box. The box is open area, so there is a possible to take It by someone who'll have an interest
Good delivery and product but the product doesn’t come with original package makes u doubt if it’s real or fake
Phone arrive and was it brilliant condition I think the phone should of come automatically with a plug tho but part from that great service
I brought my iphone 16 on contract through mobile direct, it said it was in stock and originally was supposed to be delivered next day but I received no tracking or information, i phoned on the next day and was told it was out of stock but was due in any day, I emailed the next day as i didn't hear anything and was told hopefully a delivery over the next couple of days. The customer service was really good and friendly easy to talk to someone however on the website it continued to say it was in stock even though it was out of stock for almost a week, but overall I’m happy with everything and the customer service was good and happy with my phone now i have it.
Straight forward... no messin .... bang on ....
Item described as new , it was but obviously fire damaged stock , smelling of smoke and discoloured packaging. Also supplied with American plug and no UK one. Item worked ok and was in a sealed box so all was ok in the end. Mobile Direct have apologised for the condition of the item and I have accepted a partial refund.
All in all this was a great service and the Tablet I purchased was in an even better condition than I expected even though my order was for a very good condition, there wasn't a single mark/scratch on it. The only let down was there was no pen with my tablet and it should come with one I looked over the order once more before I complained and still couldn't find any info saying I wouldn't get one. It wasn't until I really went into the websites t&c's that it's states excellent/very good condition do not come with pens and I don't know why when those conditions should be with all original parts except boxes. Other than that great service and products.
I seem to be using these guys more and more now days. There payment's set up make things that bit better for there customers to keep buying. 👍
i just need my phone... they had to take back the phone and instead of sending me out a fixed one they were out of stock. im ok with this just picked a phone under it for cheaper. they advertise a more expensive phone when its already been over 2 weeks since ive gotten a phone? now im sending emails for no response i need help.
Good service
Mobile Direct is an online retailer specializing in mobile devices and accessories, operating through their website, mobiledirectonline.co.uk. The company offers a wide selection of products, including refurbished smartphones, tablets, and smartwatches from leading brands such as Apple. Customers can find popular models like the iPhone 15 series and iPads at competitive prices, often accompanied by discounts. The platform caters to a diverse customer base seeking quality electronics at affordable rates. Mobile Direct emphasizes convenience with services like free delivery across the UK and the option for interest-free installments, making it easier for consumers to manage their purchases. All refurbished devices are thoroughly tested and certified by reputable partners, ensuring that customers receive reliable products.
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