Very efficient and easy process
Very efficient and easy process. Overall lasted about a week. Well done.

Mobile Monster is an Australian online platform specializing in the purchase of new, used, and damaged mobile phones. The company provides consumers with a streamlined process to sell their devices quickly and securely, offering competitive prices and prompt payments. Customers can trade in a wide range of smartphones, including popular brands like Apple, Samsung, Google, and Huawei, as well as various tablet models. Targeting individuals looking to sell their mobile devices, Mobile Monster aims to make the process hassle-free and risk-free. The platform caters to both casual sellers and those with damaged or older models, ensuring that users receive fair value for their devices. With a commitment to customer satisfaction, Mobile Monster strives to minimize processing times, although current demand may result in slight delays.
Mobile Monster receives overwhelmingly positive feedback from customers, highlighting the efficiency and ease of their service. Reviewers frequently mention the quick processing time and straightforward transaction steps, with many noting that they received their payments promptly and without hassle.
The customer service is also praised for being professional and responsive, contributing to a seamless experience. However, a few critical reviews point out issues with payment discrepancies, where some customers reported not receiving payment for all devices sent in, particularly those with passcodes. Despite these isolated complaints, the majority of users express satisfaction with the overall service and recommend Mobile Monster for selling old phones. Overall, the sentiment is highly positive, reflecting a strong reputation in the market.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.7 | 20 |
| Nov 24 | 4.8 | 171 |
| Dec 24 | 4.7 | 177 |
| Jan 25 | 4.8 | 166 |
| Feb 25 | 4.9 | 90 |
| Mar 25 | 4.8 | 96 |
| Apr 25 | 4.8 | 57 |
| May 25 | 4.9 | 80 |
| Jun 25 | 4.9 | 77 |
| Jul 25 | 4.8 | 66 |
| Aug 25 | 4.8 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very efficient and easy process”
“I sent 3 mobiles in, got paid for 1”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 1,060 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | — | 541 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: Mobile Monster is #1 of 5 on overall rating in this group.
1,000 reviews of Mobile Monster. Filter by what matters to you.
Very efficient and easy process. Overall lasted about a week. Well done.
Even though it took a bit longer to receive my satchel, the process was simple and well worth it.
A very positive experience selling my Samsung Galaxy S22 with Mobile Monster. Took a little while to receive my phone sachet to post my phone to them, but once they received my phone payment was processed within 5 business days to my Account. Would definitely use them in the future.
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They are good. Quick and efficient. The only gripe I have with them is the length of time they take to pay you the cash.
I liked the straight forward quote and sending in process. During the testing of my phone it was discovered that icloud was still on despite resetting my phone and turning off before mailing it in. The process to contact apple was stressful and it still wasn't easily fixed. Whilst not technically a fault of mobile monster during the unlock process the instructions said this is now harder than ever due to apples strict policies. It would have been nice to know that upfront as I was constantly worried it wouldn't be unlocked in time and my phone would be "destroyed" and denied payment as per the terms of conditions if not rectified within 2 weeks. In the end, all was OK, but it was more stressful than it needed to be.
Mobile Monster were ok sent them my working phones got a good trade deal. Said what they said they were going to do. Payment process was a little slow but it worked out in the end.
The whole experience from quote to payment was extremely easy with email notifications notifying me along the way. Highly recommend. Bernie
Easy process for recycling old phones. Would have liked more for the phones but at least I got something. I would use MM again.👍
Price was fair the wait time to receive money and verify the only phone is a bit long for me. Aside from that all is good
Process was simple and just works. There is trust required when sending a valuable asset in via mail but provided you purchase insurance and you’re honest about its condition - it works and is great value. Time from sending item to receipt if funds about 5-7 business days. Repeat customer.
Easy and quick
Overall the process is very simple. The postage satchel did take a little time to arrive but no issues with the overall process. Website easy to use. Price payout decent. Kept up to date via email. Have used a few times and will continue to use
I was hesitant at first because I read a few negative reviews but I also read some positive ones too. Seemed to take a while to get the return paid satchel but once it arrived and I sent the iPhone off it was then pretty quick having the money deposited into our account. Good service overall and good price for the iPhone too.
Did exactly what they said they would do
Not too much trouble will consider if any more stuff to sell
Mobile Monster is an Australian online platform specializing in the purchase of new, used, and damaged mobile phones. The company provides consumers with a streamlined process to sell their devices quickly and securely, offering competitive prices and prompt payments. Customers can trade in a wide range of smartphones, including popular brands like Apple, Samsung, Google, and Huawei, as well as various tablet models. Targeting individuals looking to sell their mobile devices, Mobile Monster aims to make the process hassle-free and risk-free. The platform caters to both casual sellers and those with damaged or older models, ensuring that users receive fair value for their devices. With a commitment to customer satisfaction, Mobile Monster strives to minimize processing times, although current demand may result in slight delays.
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