Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.3	60	100%		● Low

2.3 / 5 overall

60 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Sep 2024.

Last 3 months: 5.0
12-month avg: 2.3
All-time: 2.3
Category avg: 4.3

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Website & app	Delivery	Refunds	Trend	Reviews
Monster Pet SuppliesThis company	2.3 out of 5 (poor)	100 out of 100	1.8 out of 5 (poor)	2.5 out of 5 (poor)	1.0 out of 5 (poor)	—	60
Lyka Pet Food	4.8 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.8 out of 5 (good)	—	—	1,100
Pets at Home	4.6 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	3.9 out of 5 (good)	3.2 out of 5 (fair)	—	999
Internet Reptile	4.3 out of 5 (good)	100 out of 100	4.0 out of 5 (good)	4.3 out of 5 (good)	2.0 out of 5 (poor)	+2%	458
Naturo Natural Pet Food	4.1 out of 5 (good)	100 out of 100	4.0 out of 5 (good)	4.5 out of 5 (good)	1.8 out of 5 (poor)	−33%	407

Bottom line: Monster Pet Supplies is #5 of 5 on overall rating in this group. On website & app, Lyka Pet Food scores higher (4.5 vs 1.8).

Jude C.

1 review

Sep 16, 2024

Featured

First time using this company

First time using this company. Easy web site to navigate around and delivery and seller communication very prompt. Fabulous price and quick delivery - what more could you want. ⭐⭐⭐

Month	Average	Reviews
Oct 23	2.1	44
Nov 23	1.7	9
Dec 23	2.5	2
Jan 24	1.0	1
Feb 24	5.0	1
Mar 24	—	0
Apr 24	5.0	1
May 24	—	0
Jun 24	—	0
Jul 24	—	0
Aug 24	—	0
Sep 24	5.0	2

Monster Pet Supplies reviews & trust report

Monster Pet Supplies has a poor customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 17 positive reviews

Top complaintsof 39 negative reviews

How it compares

Reviews

See what reviewers are saying

First time using this company

Super efficient and hugely cheaper than…

Easy to find products suitable for…

Excellent experience

Customer reviews (60)

Monster Pet Supplies FAQ

What are your store hours?

Do you carry supplies for exotic pets?

What is your return policy?

Do you offer grooming services?

Can I bring my pet into the store?

Do you price match competitors?

What payment methods do you accept?

Do you have a loyalty program?

Alternatives to Monster Pet Supplies

Lyka Pet Food

Pets at Home

Internet Reptile

Naturo Natural Pet Food

Avvocato in Famiglia

NOOD Pet Food

The CrowdTrust Experience⭐

First time using this company

Super efficient and hugely cheaper than…

Easy to find products suitable for…

Excellent experience

Disappointed Customer

Bought a motor for my fluval fx4

I never received my order that I…

Up until last month I received a good…

Company gone Into liquidation

Ordered a product on the 11th October…

I think they have closed down suddenly

I ordered supplies over a month ago and…

I've been scammed

Usually very good but my last order got…

What is going on?

Refund not received, and unresponsive to emails and calls are not put through

Taken my money. No item

Don’t buy from this company

Scam - terrible!

Also read the other 1 star reviews - exactly the same problem!

Can you order items that aren't in stock?

About Monster Pet Supplies

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