Excellent service highly recommended
Excellent service highly recommended

Motus Medical is a UK-based company specializing in mobility solutions, offering a comprehensive range of wheelchairs and powerchairs designed to enhance mobility and independence for individuals with varying needs. The company provides products such as lightweight manual wheelchairs, high-end powerchairs, and off-road electric wheelchairs, ensuring that customers can find options suitable for both everyday use and more adventurous activities. Targeting individuals with mobility challenges, caregivers, and healthcare professionals, Motus Medical emphasizes quality and comfort in its product offerings. With a dedicated team of engineers, rehab specialists, and customer service representatives, the company aims to deliver exceptional support and expertise to its customers throughout the UK. For more information, visit their website at www.motusmedical.co.uk.
Motus Medical receives high praise for its excellent service and knowledgeable staff, with many reviewers highlighting the helpfulness of team members like Duncan and Sarah. Customers appreciate the thorough home assessments and the wide range of mobility solutions offered, which enhance their independence.
The booking process for services is noted as straightforward, and engineers are described as punctual and efficient. However, some complaints arise regarding the durability of products, with one customer reporting safety issues shortly after service. Despite this, the overall sentiment remains overwhelmingly positive, with many recommending Motus Medical for its commitment to customer care and quality service. Overall, Motus Medical is viewed as a fantastic company to work with.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 191 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 6 |
| Sep 24 | 5.0 | 8 |
| Oct 24 | 4.8 | 4 |
| Nov 24 | 4.9 | 7 |
| Dec 24 | 4.8 | 4 |
| Jan 25 | 5.0 | 6 |
| Feb 25 | 5.0 | 10 |
| Mar 25 | 5.0 | 3 |
| Apr 25 | 5.0 | 4 |
| May 25 | 4.3 | 3 |
| Jun 25 | 4.6 | 8 |
| Jul 25 | 4.6 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 191 most recent reviews.
“Excellent service highly recommended”
“Have to disagree with the positive posts in my case”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 3.6 out of 5 (good) | −1% | 191 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 5.0 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.5 out of 5 (good) | — | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Motus Medical is #3 of 5 on overall rating in this group. On quality, PRO Test scores higher (5.0 vs 3.6).
191 reviews of Motus Medical. Filter by what matters to you.
Over a year ago
Excellent service highly recommended
Over a year ago
I’m very pleased with the knowledgeable of Motus Medical for home assessment and offering great products to buy and to use for all my daily activities to be more independent.
Over a year ago
Sarah and Duncan were brilliant from ordering my powerchair to the handover Duncan explained everything about my chair and adjusted things to suit me
Over a year ago
Bought the chair from Motus nearly 3 years ago and still as helpful. Booking the service was easy and price given before booking. Engineer turned up on time and stripped the chair checking everything.... See more
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Excellent service highly recommended
I’m very pleased with the knowledgeable of Motus Medical for home assessment and offering great products to buy and to use for all my daily activities to be more independent.
Sarah and Duncan were brilliant from ordering my powerchair to the handover Duncan explained everything about my chair and adjusted things to suit me
Bought the chair from Motus nearly 3 years ago and still as helpful. Booking the service was easy and price given before booking. Engineer turned up on time and stripped the chair checking everything. Feel happy now it's finally had a checkup.
Both Karen and Duncan went out of their way to help my daughter Emily get her wheelchair. They are quick to reply to any queries and very knowledgable about the different wheelchair options. We would definitely recommend them.
I am writing to express my dissatisfaction with the recent service I received. Just two weeks after the service, the screws on the castor wheels came out, which posed a serious safety risk. This situation was both unexpected and unacceptable. I contacted your customer service team to report the issue, but unfortunately, no assistance was provided. I found the response lacking and unhelpful, especially given the potential danger involved. Additionally, I believe the cost of the call-out and engineer services does not reflect the quality of service provided. For the amount charged, I expected a more reliable and lasting solution, as well as better customer support. I would appreciate it if you could review this matter and respond with a suitable resolution.
Greg was his usual helpful and great self
Great company to deal with sarah in sales was so helpful and nice and friendly. And joe who delivered was so helpful and friendly too which made things so much easier
Motus medical, Duncan and Sarah are amazing. They both helped me from my first call to handover of wheelchair. Nothing was to much trouble, excellent company and service. Very highly recommend
Nice friendly guy. Patient in what he did. Unfortunately first time out lost one of the support legs!
This company have been fantastic from beginning to end.
Duncan was absolutely brilliant with my assessment and delivery of my new scooter. Anytime I called regardless of who I spoke to all staff polite and couldn't do enough to help
Joe was extremely helpful. Reset my arm rests, moved my hand control to the correct place, sorted the footplates out, and changed the batteries. Kat Phillips - kept me informed throughout about what was happening and when everything would arrive.
They fixed my scooter but it took 3 days, would have been 2 days but the engineers van broke down. He was very good and Kit from the office was very kind. The actual service was good just took a long time where I couldn't go anywhere.
Great service from start to finish. The agent, Duncan, knew exactly my wife's requirements for a Wheelchair. My wife suffers from MND and now she has a wheelchair that she can use thanks to Duncan.
Good experience with Mark for the assessment and handover, thank you.
Fantastic service and excellent care and support
Deliver quoted as 4 to 6 weeks. Delivery took 3 moths with very poor communication from the sales team.
Great customer service, everything has been well communicated
Motus Medical is a UK-based company specializing in mobility solutions, offering a comprehensive range of wheelchairs and powerchairs designed to enhance mobility and independence for individuals with varying needs. The company provides products such as lightweight manual wheelchairs, high-end powerchairs, and off-road electric wheelchairs, ensuring that customers can find options suitable for both everyday use and more adventurous activities. Targeting individuals with mobility challenges, caregivers, and healthcare professionals, Motus Medical emphasizes quality and comfort in its product offerings. With a dedicated team of engineers, rehab specialists, and customer service representatives, the company aims to deliver exceptional support and expertise to its customers throughout the UK. For more information, visit their website at www.motusmedical.co.uk.
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