Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.5	589	100%	+2.0	● Low

4.5 / 5 overall

589 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 4.5▲ 2.0
12-month avg: 4.1
All-time: 4.5
Category avg: 3.8

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Delivery	Value	Trend	Reviews
Moving internetThis company	4.5 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	3.3 out of 5 (fair)	−18%	589
Wessex Internet	4.6 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.8 out of 5 (good)	3.9 out of 5 (good)	—	738
Go Internet	4.7 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.4 out of 5 (good)	4.0 out of 5 (good)	+10%	271
Freedomsat 4G, Fibre & Satellite Broadband Internet	4.7 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	3.9 out of 5 (good)	4.5 out of 5 (good)	+3%	175
Freecom Internet Services	4.6 out of 5 (good)	33 out of 100	—	—	—	—	8

Bottom line: Moving internet is #5 of 5 on overall rating in this group. On value, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.5 vs 3.3).

Moving internet FAQ

Quick answers to the questions people ask most.

What internet services do you offer for business relocations?

We provide comprehensive internet relocation services including connection transfers, new installations, and network setup at your new business location. Our services cover various connection types such as fiber, cable, and DSL depending on availability in your area. We work with multiple internet service providers to ensure you get the best solution for your business needs.

How far in advance should I schedule my business internet move?

We recommend scheduling your internet relocation at least 2-3 weeks before your move date to ensure availability and proper coordination. This timeframe allows us to coordinate with service providers, check availability at your new location, and minimize downtime. For complex installations or multiple locations, additional lead time may be required.

Will there be downtime when moving my business internet service?

Some downtime is typically unavoidable during an internet move, but we work to minimize disruption to your business operations. We can often coordinate the disconnection and reconnection to reduce downtime to just a few hours or days. For businesses requiring continuous connectivity, we can discuss temporary solutions or overlapping service periods.

What information do you need to plan my internet move?

We need your current and new business addresses, preferred move date, current internet service details, and specific requirements for your new location. Information about your business size, number of employees, and bandwidth needs helps us recommend the best solution. We also need to know if you have any special equipment or network configurations that need to be maintained.

All 12 questions →

Do you handle the cancellation of my old internet service?

Yes, we can assist with coordinating the cancellation of your existing internet service at your old location. We work with you to ensure proper timing so service ends after your move is complete and any equipment is returned. This helps avoid early termination fees and ensures a smooth transition to your new location.

Can you help set up internet at multiple new locations?

Yes, we handle internet setup for businesses expanding to multiple locations or consolidating from several offices. We coordinate with various service providers to ensure consistent service across all your locations. Our team manages the logistics to ensure all sites are connected according to your timeline and requirements.

What are your business hours for internet moving services?

Our customer service team is typically available during standard business hours, Monday through Friday. Installation and setup appointments can often be scheduled during extended hours or weekends to minimize disruption to your business operations. Contact us to discuss scheduling options that work best for your business needs.

Rheanna

1 review

Nov 10, 2023

Customer Service was a little confusing

The service was good for what I paid for. Connection did dip in an out occasionally, but that's to be expected with mobile internet. Excellent temporary solution for when you'll be without internet for a while. Maybe a tad bit expensive, but you do get a deposit back at the end of your hire. The only reason I gave 4 stars instead of 5 was because of the confusing customer service. My queries with them did get resolved eventually, but not without any kind of leftover doubt. I had hired from the 13th of October for 12 days. My understanding of the contract is that the 13th is included in the hire as I had the device that day. They also confirm this when you order that your hire begins on your start day/first day of hire. Therefore 12 days, including the 13th would be the 24th, right? I'd messaged them about extending my hire halfway through and tried to confirm that my end date should have been the 24th, but was met with adamancy that my hire ended on the 25th because "13 + 12 = 25" - which is true, but this fails to take into account that 13 is a day itself. After a fair amount of back and forth, breaking down that 13-24 is 12 days including the 13th and 24th, and asking if the start date stated on my contract wasn't actually included I finally gave up trying to explain and ask as they continued to insist my end date was the 25th. I suppose this is a good thing as it essentially gave me a "free" day, but it did make me feel like they'd try to charge me later for this. Since they wouldn't outright say "yes, the first date of your contract isn't included in your hire" this made me a little paranoid that they would try to charge me a late fee if I returned it the day they said to. If you're going to use this service, please double check with customer service when your start and end date is, as absolutely nowhere in my contract did it state that my hire was actually the 14th-25th despite receiving the device on the 13th, you may find you have an extra day.

Report

Month	Average	Reviews
Aug 24	4.6	15
Sep 24	4.2	11
Oct 24	5.0	9
Nov 24	3.2	5
Dec 24	3.8	9
Jan 25	5.0	2
Feb 25	1.0	2
Mar 25	1.0	2
Apr 25	3.5	6
May 25	5.0	2
Jun 25	4.7	6
Jul 25	3.7	3

Moving internet reviews & trust report

Moving internet has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 441 positive reviews

Top complaintsof 47 negative reviews

How it compares

Reviews

Customer reviews (589)

Received the device on time as…

Great experience and perfect for short term internet while internet switched.

Amazing

Moving internet FAQ

What internet services do you offer for business relocations?

How far in advance should I schedule my business internet move?

Will there be downtime when moving my business internet service?

What information do you need to plan my internet move?

Do you handle the cancellation of my old internet service?

Can you help set up internet at multiple new locations?

What are your business hours for internet moving services?

Alternatives to Moving internet

Wessex Internet

Go Internet

Freedomsat 4G, Fibre & Satellite Broadband Internet

Freecom Internet Services

United Internet

Asda Mobile

The CrowdTrust Experience⭐

A lifesaver when there was an…

Fabulous Service!

Easy to use when between contracts.

Generally excellent

The router arrived promptly

Good as a temporary option

a pain free experience

Great temporary solution

Work well & really convenient

Good option for WiFi at short notice

Great interim internet whilst moving…

Efficient service & worked well

Great service took the stress out of…

Customer Service was a little confusing

Quick delivery of router

It worked perfectly for one laptop…

Arrived promptly and worked straight…

How do I contact you to start planning my business internet move?

Do you provide equipment installation and network setup?

What happens if internet service isn't available at my new location?

Can you help transfer my business phone and internet bundle?

What is your policy if there are delays or issues with the internet installation?

About Moving internet

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