Marco Pierre White Restaurants operates a chain of dining establishments across the UK, specializing in steakhouses, bars, and Italian cuisine. The company offers a diverse menu that features a range of dishes, including world-famous steaks, seafood, and Italian specialties, such as pasta and pizza. With locations in cities like Birmingham, London, and Bristol, Marco Pierre White Restaurants targets a broad audience, including families, couples, and food enthusiasts seeking quality dining experiences in a vibrant atmosphere. The restaurants focus on providing a memorable culinary experience, enhanced by seasonal offerings and collaborations, such as their partnership with Laurent-Perrier for champagne cocktails. Customers can expect an inviting environment designed for sharing meals, whether for casual dining or special occasions. For those interested in exploring contemporary cuisine in a stylish setting, Marco Pierre White Restaurants presents a compelling choice in the UK's competitive dining landscape.
Marco Pierre White Restaurants receive a mixed reception, with a significant number of negative reviews overshadowing the positive experiences. While some customers praise the food quality and the attentive staff, many others express disappointment with the overall dining experience.
Common complaints include tough, bland steaks, poorly executed dishes, and a lack of proper service, such as unwelcoming staff and dirty napkins. Reviewers note that the atmosphere can be marred by inappropriate music and outdated decor. However, there are bright spots, as some diners celebrate special occasions and commend the friendly service at specific locations, particularly in Liverpool and Dublin. Overall, the sentiment leans heavily negative, reflecting a need for improvement in food quality and service consistency across the chain.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 268 | 100% | -1.8 | ● Medium |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 2.0 | 5 |
| Jan 25 | 1.8 | 5 |
| Feb 25 | 2.2 | 13 |
| Mar 25 | 2.0 | 10 |
| Apr 25 | 3.0 | 6 |
| May 25 | 3.0 | 4 |
| Jun 25 | 2.0 | 2 |
| Jul 25 | 5.0 | 2 |
| Aug 25 | 3.0 | 1 |
| Sep 25 | 1.0 | 1 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 1.2 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 268 most recent reviews.
“My friend and I enjoyed afternoon tea on a Groupon at MPW Meriden, Solihull on 14/3/25”
“We visited the Steakhouse”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Fine Dining.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +1% | 268 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | 25 |
Bottom line: Marco Pierre White Restaurants is #3 of 3 on overall rating in this group.
268 reviews of Marco Pierre White Restaurants. Filter by what matters to you.
Lincoln restaurant was amazing, great service from Oli. We’d ordered some billionaire shortbread but unfortunately they had ran out, however Oli came to the rescue and offered us a very nice cheesecake. Service was great, food was great!!! Highly recommend and can’t wait to go back.
Rudloe Arms. How can you live in a hour but never answer the phone? Your business is to advertise through Wowcher / groupon and fail to communicate with the customers to which you have cashed in their voucher. The numbers represented on your page Mr PW state a full inbox of messages and no answering by the staff you have working for you. This is the worst time I have had to collect my money back as your ‘experience’ is nothing short of terrible!! Never book this hotel as their customer service is shocking.
Overpriced, pretentious bog standard food, if it wasn’t so bad it would be laughable. Pub grub at al la carte prices, the Caesar salad was disgusting, the macaroni cheese was the size of a side dish. Don’t waste your time or money visiting just go to your local pub where I’m sure the food will be better at a fraction of the price.
Quick answers to the questions people ask most.
Marco Pierre White operates various restaurant concepts including steakhouses, gastropubs, and fine dining establishments. His restaurants typically focus on modern British and European cuisine with an emphasis on quality ingredients and classic cooking techniques.
Reservations can typically be made through the individual restaurant's website, by calling the restaurant directly, or through online booking platforms. It's recommended to book in advance, especially for dinner service and weekends.
Most Marco Pierre White restaurants can accommodate common dietary requirements including vegetarian, vegan, and gluten-free options. It's best to inform the restaurant of any dietary restrictions when making your reservation or upon arrival.
Opening hours vary by location and restaurant concept. Most establishments serve lunch and dinner, with some offering all-day dining. Check the specific restaurant's website or call directly for exact opening times and days of operation.
Dress codes vary depending on the specific restaurant and location. Fine dining establishments may have smart casual or formal dress requirements, while gastropubs typically have a more relaxed atmosphere. Contact the specific venue for their dress code policy.
Many Marco Pierre White restaurants offer private dining rooms and can accommodate special events, business meetings, and celebrations. Contact the restaurant directly to inquire about private dining options and capacity.
Most locations welcome families, though the atmosphere and suitability may vary by restaurant type and time of day. Some locations may offer children's menus or have specific family-friendly policies.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We went to The Cube in Birmingham to visit Marco Pierre for a date night. The atmosphere was nice, the lighting and music was relaxing and the view was pretty. However, the service was box standard, as you'd expect from a pub food chain. The food was disappointing to say the least, I had fish and chips, the fish was fresh however the batter was soggy and it was greasy, was not crispy at all. The chips were like they were battered which wasn't bad, but they was also very greasy, was like there was no potato at all. Side of onion rings were disappointing, also very greasy and just didn't taste nice at all, Wetherspoons onion rings are by far the best. The cheesecake was gritty and lukewarm as if it had been left out of the fridge for a while, didn't even finish it all. For what we had to pay(£98 for fish&chips, shepherds pie, cheesecake, sticky toffee pudding, 2 beers, water and a lemonade, plus window seats), I was expecting better quality and higher standards especially to have spent this much money at this restaurant. Will not be going again.
Why does nobody answer the phone??? Terrible service And no response to reviews either, awful. Will never use again Hello!!!!!!!
Ripping people off, you are given a voucher as a present and then the meal you expect to have that says all included costs more than the voucher did. I could have had a meal in a nice steak restaurant with drinks for a lot less than the extra costs I had to pay on top of what was paid for the voucher Don’t buy these vouchers for presents people are being ripped off
Meal booked for 5 people at Liverpool based restaurant. All meals very average & pricey for what they were. One meal, the most expensive on menu at £30, arrived mostly cold and steak over cooked. Returned the dish and waited 25mins for a fresh one, when all others in party had finished their meal. There was no recognition of the disappointment of our experience or inconvenience and full service charge still added to bill which we refused to pay. Service was very average, wrong wine brought, tap water provided for table was warm and plates not cleared. We have previously ate here and couldn't rate the good/service highly enough, however based on recent experience, certainly won't be returning and wouldn't recommend.
Absolutely first class lunch at MPW Congresbury. Great food and service from our server JULIE could not wish for better attention, felt totally spoilt. Thank you
I am beginning to wonder if I have been scammed I paid for a weekend at this hotel, they do not answer the phone at any time of day or night they do not reply to emails sent to the hotel or to Francesca who apparently is the person to contact I have tried everything I can think of pleeease can someone let me know has this closed down ????
They do not answer emails to book a Red Letter day experience which is what Red letter day asks you to do book direct by email but no one replies! Poor customer service when you call them to book in, very dissapointing I am still waiting for a reply to my email!
I paid a deposit for Christmas day meal in Birmingham and due to Covid it was obviously cancelled. You would think that the deposit would have been refunded at the time they cancelled the meal but I was told that there were no office staff to process the refund and I would need to wait until they opened up again to get the refund. Now, 5 months later I have been told I cannot have a refund as a new company is operating the venue! Terrible customer service, I will never book with them again......
Very nice staff and delicious food. I like the atmosphere.
Beautiful views and great cocktails
Table booked for 7:15 on a Thursday during “Eat out to Help out” Poor food, poor service will not go back!! Arrived on time to be told our table was not ready due to people still being on it. We chose the 3 course set menu, and still took over 2 hours for the service. Food was average at best, Beetroot and hens egg salad was half an egg and half a thinly slice beetroot and the tempured whitebait was very dry and lacked any batter. steak was no better than a pub cooked steak, cheese and crackers was one air dried slice of cheddar and 4 jacobs crackers not the jacks farm biscuits listed, when mentioned to the hostess she was aware of the issues sourcing the advertised biscuits but no mention of it when ordering. The chocolate brownie was also not available on the set menu which left a very poor choice on the menu. There was over 30 minutes wait for our drinks which considering the capacity limits of covid and the over staffing was really poor as well. Not what i would expect from Marco Pierre White, for our first date night posy covid lockdown, disappointed is an understatement. ***update*** We were contacted following a facebook review and were offered a “complimentary” meal to make up for the poor service received 2 weeks after the review. I tried to book this meal to be told they had no record of the complaint and refused to book the “complimentary meal”.
Very poor @bridgwater. Came for anniversary meal, overpriced for poor quality steak. Very poor customer service with a manager disciplining her staff member next to our table. Would never return. Shocking. Tried to contact customer service and sent email after email, I felt embarrassed for the poor staff member who was rushed off her feet and being spoken to very rudely by the ‘boss’ it was useless. No one ever responds. I sent five emails and heard nothing. Waste of money. Was told I would receive a refund as the steak was chewy and rubber like, and the managers response to the meat being so poor was ‘well if you like it well don’t, expect it like that’. I have been served beautiful well done steak in other restaurant. Needless to say no refund ever materialised. Rubbish waste of money and not what you’d expect.
Ate at MPW Durham. Chicken and leek pie contained about five small chunks of chicken and couldn't find any leek. My husband had game pie which was a hard dry ball of game pate wrapped in pastry. Admittedly only £22 for 2 courses but we would have happily paid more for something that did not appear pre prepared and just warmed up. Can't believe MPW is proud of what was served
Visited Marco Pierre White Steakhouse Bar & Grill - Bridgwater which was a Christmas Voucher treat, very disappointed. Travelled 1.5 hours thinking we were in for a treat, a special meal, how wrong was I. Honestly I would have preferred going to McDonalds. I thought all food would be freshly cooked, I saw one of the young chefs emptying frozen chips into a fryer, I did not think much of the triple cooked chips I'm afraid. However, the onion soup was very tasty but that was it. Not worth it at all.
Contact information for each restaurant can be found on their individual websites or through the main Marco Pierre White restaurant group website. Phone numbers, email addresses, and physical addresses are typically listed for each location.
Many Marco Pierre White restaurants offer gift vouchers that can be purchased online or at the restaurant. These make popular gifts for special occasions and may be valid across multiple locations within the group.
Parking availability varies significantly by location, as restaurants are situated in different areas from city centers to suburban locations. Check with the specific restaurant about parking options, including whether they offer valet service or validated parking.
Many Marco Pierre White restaurants are well-suited for business dining and corporate events. They often provide appropriate settings for business meetings, with some locations offering dedicated business lunch menus and private spaces.
Most locations accept major credit cards, debit cards, and cash. Some restaurants may also accept contactless payments and mobile payment apps. It's advisable to confirm accepted payment methods when making a reservation.
Marco Pierre White Restaurants operates a chain of dining establishments across the UK, specializing in steakhouses, bars, and Italian cuisine. The company offers a diverse menu that features a range of dishes, including world-famous steaks, seafood, and Italian specialties, such as pasta and pizza. With locations in cities like Birmingham, London, and Bristol, Marco Pierre White Restaurants targets a broad audience, including families, couples, and food enthusiasts seeking quality dining experiences in a vibrant atmosphere. The restaurants focus on providing a memorable culinary experience, enhanced by seasonal offerings and collaborations, such as their partnership with Laurent-Perrier for champagne cocktails. Customers can expect an inviting environment designed for sharing meals, whether for casual dining or special occasions. For those interested in exploring contemporary cuisine in a stylish setting, Marco Pierre White Restaurants presents a compelling choice in the UK's competitive dining landscape.
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