Marco Pierre White Restaurants operates a chain of dining establishments across the UK, specializing in steakhouses, bars, and Italian cuisine. The company offers a diverse menu that features a range of dishes, including world-famous steaks, seafood, and Italian specialties, such as pasta and pizza. With locations in cities like Birmingham, London, and Bristol, Marco Pierre White Restaurants targets a broad audience, including families, couples, and food enthusiasts seeking quality dining experiences in a vibrant atmosphere. The restaurants focus on providing a memorable culinary experience, enhanced by seasonal offerings and collaborations, such as their partnership with Laurent-Perrier for champagne cocktails. Customers can expect an inviting environment designed for sharing meals, whether for casual dining or special occasions. For those interested in exploring contemporary cuisine in a stylish setting, Marco Pierre White Restaurants presents a compelling choice in the UK's competitive dining landscape.
Marco Pierre White Restaurants receive a mixed reception, with a significant number of negative reviews overshadowing the positive experiences. While some customers praise the food quality and the attentive staff, many others express disappointment with the overall dining experience.
Common complaints include tough, bland steaks, poorly executed dishes, and a lack of proper service, such as unwelcoming staff and dirty napkins. Reviewers note that the atmosphere can be marred by inappropriate music and outdated decor. However, there are bright spots, as some diners celebrate special occasions and commend the friendly service at specific locations, particularly in Liverpool and Dublin. Overall, the sentiment leans heavily negative, reflecting a need for improvement in food quality and service consistency across the chain.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 268 | 100% | -1.8 | ● Medium |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 2.0 | 5 |
| Jan 25 | 1.8 | 5 |
| Feb 25 | 2.2 | 13 |
| Mar 25 | 2.0 | 10 |
| Apr 25 | 3.0 | 6 |
| May 25 | 3.0 | 4 |
| Jun 25 | 2.0 | 2 |
| Jul 25 | 5.0 | 2 |
| Aug 25 | 3.0 | 1 |
| Sep 25 | 1.0 | 1 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 1.2 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 268 most recent reviews.
“My friend and I enjoyed afternoon tea on a Groupon at MPW Meriden, Solihull on 14/3/25”
“We visited the Steakhouse”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Fine Dining.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +1% | 268 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | 25 |
Bottom line: Marco Pierre White Restaurants is #3 of 3 on overall rating in this group.
268 reviews of Marco Pierre White Restaurants. Filter by what matters to you.
Went to the new restaurant in Swansea. Very overpriced and over-rated. Steaks were just average. Very smokey, caused my eyes to burn. Best thing about the place was our waiter. I'd give him 5*. But overall a very disappointing experience
As my wife and I had not dined out for some considerable time because of the present climate we decided to take advantage of 'Eat out and help out' so we booked a table at Marco's Kegworth restaurant, we are no strangers to Marco's but this was the first time at Kegworth, we arrived slightly early for our booking and were shown to our table, I can now only say what we experienced, a pint of lager and a glass of wine (£13) olives and almonds absolute rubbish (nearly £8) Calamari, bland, salt mill on the table empty, two steaks arrived with vine tomatoes on the top, the steaks were cooked identically, when one was supposed to be medium and one medium rare, a portion of chips (£3.95) and a rocket and parmesan salad (£3.95) as side dishes, well if there was 50 pence worth of food in the two dishes it would be an exaggeration, ordered two sweets which came promptly, but again nothing to write home about. All in all the place looked and felt tired, the staff were pretty good however one waiter was wearing a face mask but only covering his mouth and thought what was the point of that, we then proceeded to ask for the bill which was £74.97 with £20 deducted, all in all I've spent £55 better, not the Marco's we're used to and will not bother with the Kegworth branch again, probably time for the man himself to visit as I'm sure he would have some serious comments to make, after all it's his name above the door. Finally I don't think I'm being too critical but really not worth bothering with even with £20 off the bill.
Quick answers to the questions people ask most.
Marco Pierre White operates various restaurant concepts including steakhouses, gastropubs, and fine dining establishments. His restaurants typically focus on modern British and European cuisine with an emphasis on quality ingredients and classic cooking techniques.
Reservations can typically be made through the individual restaurant's website, by calling the restaurant directly, or through online booking platforms. It's recommended to book in advance, especially for dinner service and weekends.
Most Marco Pierre White restaurants can accommodate common dietary requirements including vegetarian, vegan, and gluten-free options. It's best to inform the restaurant of any dietary restrictions when making your reservation or upon arrival.
Opening hours vary by location and restaurant concept. Most establishments serve lunch and dinner, with some offering all-day dining. Check the specific restaurant's website or call directly for exact opening times and days of operation.
Dress codes vary depending on the specific restaurant and location. Fine dining establishments may have smart casual or formal dress requirements, while gastropubs typically have a more relaxed atmosphere. Contact the specific venue for their dress code policy.
Many Marco Pierre White restaurants offer private dining rooms and can accommodate special events, business meetings, and celebrations. Contact the restaurant directly to inquire about private dining options and capacity.
Most locations welcome families, though the atmosphere and suitability may vary by restaurant type and time of day. Some locations may offer children's menus or have specific family-friendly policies.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Visited the Folkestone restaurant on Sunday 26th July for lunch. Fixed price Carvery £18.95 for 3 courses. Food amazing, portions enormous, value fantastic and excellent service. Thoroughly enjoyed the experience. Staff lovely. Have already booked another visit. Thanks
Tried two different ones in different location. Disappointed.
I booked a reservation for 21 guests for mother's day at the Birmingham branch. All my guests paid a deposit of £10 each. Due to the Corona virus and the government health warning to close all bars and restaurants our meal had to be cancelled. I contacted Marco Pierre for a refund of my deposit and I was refused by manger David Holden. I'm absolutely disgusted. Is this even legal to hold a customer's deposit if the Government has issued a health warning for closure?
Refused to honour Valentines offer that they sent me! Booked a hotel at the Doubletree Chester to have dinner, went to the restaurant at the pre-booked time and mentioned the set menu that I had booked. The manager then said that they had decided not to accept the menu, in spite of it still being on their website which we showed him! Paid for the drinks we had and left and went to another restaurant in Chester that was far superior. Don't push an offer and then not deliver it!
Marco Pierre White, The Mailbox, Birmingham. Never got to try the food as they refused a voucher that we had, I had actually checked with them prior to this that it was going to be ok on the day and they said it was fine (I still have the email to prove it). A completely wasted journey of 60 miles in a storm so this was our first time of visiting Marco Pierre White and, sadly, the last. It amazes me that a restaurant that has more staff than customers is prepared to turn away a £100 table. You are obviously very principled and so are we, so we ate at one of the other eateries beside the canal and it was very nice.
Awful! I was very pleased when I received a Virgin Experience voucher for a visit to the shard and a meal at Marco Pierre White London Steakhouse Co Restaurant. To say we were shocked at the appalling service and diabolical food is an understatement. The voucher did not include any side dishes and after an appalling dinner we were not only presented with a bill for an extra £72 it had added service charge already. The steak (that we had paid an extra £12 for) was inedible. When we brought this to the attention of the waiter he just shrugged his shoulders and walked away. The toilets are filthy. I wonder if Marco Pierre White actually ever visits this awful place or is just happy to skim the money off the top of it while letting people have a bad experience!
Writing on behalf of my mother about the MPWR Plymouth. She informed me that her lunch date was not a good experience. She had a steak and it was cold, as were the fried onion rings. She spoke to the server who did refund her, but that’s not the point. I know that steaks should be rested before serving, but not the rest of the meal. This was not her first meal there that had to be sent back either. It’s becoming a laughing stock on social media here in Plymouth. Perhaps get a senior member of your company to come down and make a review and suggestions on how they can improve.
I visited the restaurant in December for a surprise 40th birthday. Although the food was ok overall but I was very disappointed the way they handled my request for a surprise birthday cake after the main course. I've asked if they could arrange the surprise when I made the reservation which they agreed. Quite frankly, it was not a surprise as I had to remind them during the meal without my friend knowing it and the way they brought out the cake was just like a normal dish we ordered. It was like they just wanted to get this out of way. For a restaurant like this and as well as the price they charge, I'd expect them to do better than this. It supposed to be a special moment but they have ruined it and it was a moment that I could never brought back. I would suggest anyone who wants to celebrate a special occasion, DO NOT go to this restaurant as they will ruin it.
Milton Keynes. We had our meal before the match and we chose the Christmas menu. The waitress was absolutely lovely she made our experience a special one. The food was really nice I had the roast and it was delicious. It’s our second visit pre football and it won’t be our last. I wish I had asked the waitresses name but her partner supported Birmingham fc. The only negative is they add a gratuity automatically so not all of it goes to the waiters so we asked for it to be removed so she got a cash tip.
Went for afternoon tea with family. Customer service was awful. There was no attention to detail. My sandwiches came with a hair in them and the bread was wet. When we told the waitress to replace it with fresh sandwiches because of the hair, there was no apology and our sandwiches came when everyone else’s was finished with there food. The tea wasn’t served quick enough so we had to wait a while. Also we was given tea which was mixed with coffee. We also had a few dietary requirements which we told the restaurant in advance but when we got our food, they were not met so we had to order extra and was charged for it. I’m so disgusted and disappointed in this level of service. I would have rather spent the time down my local pub even that’s way better than Marco Pierre white!!! We weren’t compensated, there was no apology, overall we just felt tired of the service rather than just enjoying our time there. Train your staff !
Disaster. Went for my birthday and food was disgraceful. Peppercorn sauce was so bad it was embarrassing. Steak was not cooked to what I asked yet requested and didn't even give me my side. The name on door wants to be ashamed. Newcastle branch! What a shame. I'll be sharing my experience with everyone. Worst restaurant I've too. Edit: service was just dam right arrogant and cocky 'well at least wine was ok' yes it was cant deny it, poor employee's, having to support food and mangers like this. This certainly isn't the end of it for me I'll be sharing my experiences.
Having booked my daughter's graduation lunch on 26th July at Marco Pierre White's restaurant in Birmingham, the experience we received from the minute we arrived until we left was exceptional. Excellent food, attentive staff and nothing was too much trouble for them. We will certainly be visiting again. Thank you for making what was a very special day into an exceptional day for our family.
Long waits to be served and no apologies given . My husband and I waited 35 minutes after being seated before I got up and got a waiter to come and take our order. We also had to wait between starters and main up to nearly 40 mins again having to remind the staff we were there. I have also written a complaint and emailed this to the management as there was no one there to deal with our issues on the night and still no reply ! Food was average at best, customer service very below average and over priced for what you get . The only thing nice I would say is the view and setting in the resturant was lovely.
The issue that I have experienced was: Firstly we ordered Seasonal vegetables as a side dish and asked what vegetables it came with. The waitress said we only have broccoli. My wife said to her what for for £5.25 and she replied oh sorry we only have broccoli. Me, ‘are you seriously telling me the only vegetable you have on offer is broccoli’ waitress ‘yes’ if you ordered the broccoli incidentally you only received a maximum of 5 florets. Not the best start. There was then a 39 minute delay between finishing our starter and receiving our main course and no apologies given. Main course finally arriving not offered any condiments had to get up and go find them, the condiments that is. I ordered a blue steak and it came up medium rare. Waitress spilling more water over the table than there is in my bath. Waitress and barman arguing in open forum in a different language. Despite delay between starter and main course it took them about 1.5 minutes to get me the bill. Waiter asked me when paying if everything was ok and despite me explaining NO and what I felt was wrong he offered nothing in terms of compensation. He just said thank you sir it’s always good to get feedback. It occurred on: 29/03/2019 This meant that What should have been a been a nice meal, we were given vouchers as a Christmas present) left a bad taste in the mouth. I have since taken this up with the restaurant direct and all they have said is, ‘I should have sent the steak back’ (having waited 39 minutes for it to arrive I didn’t have the time to wait any longer). Oh and if we’d like to visit again we can have a complimentary glass of bubbly. No Thanks. One to avoid.
Purchased a Wowcher for afternoon tea .However was unable to book online as was a premium rate number.So I drove to Holiday Inn in city centre Milton Keynes as this is the lovely venue Marco Pierre White location.Excellent customer service via reception at Holiday Inn On Easter Sunday and also the young lady waitress and the young man who served on our table .Spotless clean and really comfortable.I forgot to order vegetarian food however this was quickly changed for us and no problems.Yes I will go back as staff lovely and welcoming It’s only been opened since Nov last year .Food good selection of sandwiches and delicious cakes .easy to park outside so an enjoyable treat .thank you for making our afternoon special and wish you Marco’s Pierre White every success your staff are a credit to you too
Contact information for each restaurant can be found on their individual websites or through the main Marco Pierre White restaurant group website. Phone numbers, email addresses, and physical addresses are typically listed for each location.
Many Marco Pierre White restaurants offer gift vouchers that can be purchased online or at the restaurant. These make popular gifts for special occasions and may be valid across multiple locations within the group.
Parking availability varies significantly by location, as restaurants are situated in different areas from city centers to suburban locations. Check with the specific restaurant about parking options, including whether they offer valet service or validated parking.
Many Marco Pierre White restaurants are well-suited for business dining and corporate events. They often provide appropriate settings for business meetings, with some locations offering dedicated business lunch menus and private spaces.
Most locations accept major credit cards, debit cards, and cash. Some restaurants may also accept contactless payments and mobile payment apps. It's advisable to confirm accepted payment methods when making a reservation.
Marco Pierre White Restaurants operates a chain of dining establishments across the UK, specializing in steakhouses, bars, and Italian cuisine. The company offers a diverse menu that features a range of dishes, including world-famous steaks, seafood, and Italian specialties, such as pasta and pizza. With locations in cities like Birmingham, London, and Bristol, Marco Pierre White Restaurants targets a broad audience, including families, couples, and food enthusiasts seeking quality dining experiences in a vibrant atmosphere. The restaurants focus on providing a memorable culinary experience, enhanced by seasonal offerings and collaborations, such as their partnership with Laurent-Perrier for champagne cocktails. Customers can expect an inviting environment designed for sharing meals, whether for casual dining or special occasions. For those interested in exploring contemporary cuisine in a stylish setting, Marco Pierre White Restaurants presents a compelling choice in the UK's competitive dining landscape.
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