Promte Bedienung.
Promte Bedienung.

MUSIC STORE professional is a leading online retailer of musical instruments and accessories, catering to musicians across the European Union. The company offers an extensive product range that includes guitars, basses, drums, keyboards, synthesizers, PA equipment, pro audio software, DJ equipment, and lighting solutions. With over 55,000 products available for immediate shipping, MUSIC STORE professional serves both amateur and professional musicians alike. In addition to its online presence, MUSIC STORE professional operates a large physical store in Cologne, Germany, which spans approximately 6,000 square meters across four floors. Customers can explore a variety of musical instruments and equipment in person, ensuring they find the right products to meet their needs. The company also offers a 30-day money-back guarantee and a three-year warranty on its products, enhancing customer confidence in their purchases.
MUSIC STORE professional enjoys a strong reputation among customers, with many praising the rapid delivery and efficient service. Reviewers frequently highlight the "schnelle Lieferung" (fast delivery), often receiving their orders within just a couple of days, which adds to their overall satisfaction.
The quality of the products is also commended, with many stating that items arrive as described and are well-packaged. However, some customers express frustration with the service, particularly regarding communication issues and problems with incorrect items being sent. A few reviews mention delays in responses to inquiries, which detracts from the otherwise positive shopping experience. Overall, the majority of consumers appreciate the quick service and product quality, leading to a favorable sentiment towards the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,141 | 100% | β Low |
Monthly average rating from reviews written by people Β· latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.6 | 678 |
| Jul 25 | 4.7 | 343 |
| Aug 25 | 4.5 | 60 |
| Sep 25 | β | 0 |
| Oct 25 | β | 0 |
| Nov 25 | 4.7 | 60 |
Share of positive (4β5β ) and negative (1β2β ) reviews mentioning each topic Β· based on the 500 most recent reviews.
βGreat service snd helpful staffβ
βIch hatte ein Problem mit der Lieferung und habe Music Store kontaktiert, erst nach 1,5 Wochen habe ich eine Antwort...β
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend Β· Shopping & Fashion.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.2 out of 5 (good) | 3.9 out of 5 (good) | β | 1,141 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | β | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: MUSIC STORE professional is #2 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 3.9).
500 reviews of MUSIC STORE professional. Filter by what matters to you.
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Promte Bedienung.
Tolles Instrument, schnellelen Versand
In meinem Fall, war ich sehr Happy, weil die Bestellung innerhalb von 2 Tagen da war. Das bestellte brauchte ich kurzfristig!
Great service snd helpful staff. Order dispatched quickly and items just like in description. Excellent work!
L'articolo selezionato dal mio ordine diceva regal tip 7A, mi sono arrivate delle 7A di un'altra marca ( music store appunto), nn mi sembra corretto!
Ich hatte ein Problem mit der Lieferung und habe Music Store kontaktiert, erst nach 1,5 Wochen habe ich eine Antwort erhalten, wo ich das Problem selber schon gelΓΆst hatte.
J'ai trouvé chez Music Store ce que je cherchais à un prix très intéressant ! Ce n'est pas mon premier achat chez vous. J'ai également visité le magasin à Cologne. Que ce soit sur place ou en ligne, c'est bien un commerce spécialisé ! Quant à l'envoi, aucun problème, un suivi sérieux.
Alles ging schnell und problemlos,das Produkt war genauso wie beschrieben.
Schnell und sehr gut verpackt kam die Ware an. Auch wenn es nur Sticks waren und ein Holder. Danke, Music Store. Wie immer perfekt geliefert.
Musicstore stuurt gitaren in veel te grote dozen. En lijkt dan geen geschikt returnlabel te willen bezorgen. De verpakking is te groot voor Dhl. Heeft een Ups returnlabel nodig. Ze werd ook door Ups geleverd. Dit is de 2e keer in 2 jaar dat er zich een returnlabel probleem stelt vanwege te grote verpakking. Zeer stresserend en frustrerend : gratis return beloven maar het dan niet willen toestaan, zo lijkt het toch.
Everything OK..The box with the precious cargo came pretty banged up. But no blemishes on the cabinet....
MUSIC STORE professional is a leading online retailer of musical instruments and accessories, catering to musicians across the European Union. The company offers an extensive product range that includes guitars, basses, drums, keyboards, synthesizers, PA equipment, pro audio software, DJ equipment, and lighting solutions. With over 55,000 products available for immediate shipping, MUSIC STORE professional serves both amateur and professional musicians alike. In addition to its online presence, MUSIC STORE professional operates a large physical store in Cologne, Germany, which spans approximately 6,000 square meters across four floors. Customers can explore a variety of musical instruments and equipment in person, ensuring they find the right products to meet their needs. The company also offers a 30-day money-back guarantee and a three-year warranty on its products, enhancing customer confidence in their purchases.
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