
ASOS.com is an online retail platform that specializes in fashion and beauty products. The company offers a wide range of clothing, footwear, accessories, and beauty items for men and women. ASOS caters primarily to young adults and trend-conscious consumers seeking the latest fashion styles and trends. The user-friendly website allows customers to create personal accounts, browse an extensive catalog, and make purchases conveniently. ASOS.com is known for its commitment to providing a diverse selection of products and is recognized for its focus on inclusive sizing and affordable pricing. By leveraging modern technology and a robust online presence, the company aims to enhance the shopping experience for its customers.
Reviewers express significant dissatisfaction with ASOS.com, highlighting a range of issues that contribute to a negative shopping experience. Many customers report frustrations with the customer service, describing it as unhelpful and unresponsive, particularly when dealing with returns.
Complaints about the return process are prevalent, with individuals noting difficulties in returning items and delays in receiving refunds. Additionally, some consumers mention that items were allegedly returned in unsatisfactory condition, leading to disputes over hygiene seals. The delivery times are also criticized for being longer than expected, compounding the overall frustration. Overall, ASOS.com currently faces a barrage of negative feedback, indicating a need for substantial improvements in customer service and operational efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.0 | 6 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.0 out of 5 (poor) | 0 out of 100 | — | 6 | |
| 1.3 out of 5 (poor) | 100 out of 100 | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | +12% | 368 |
Bottom line: ASOS.com is #5 of 5 on overall rating in this group.
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ASOS.com is an online retail platform that specializes in fashion and beauty products. The company offers a wide range of clothing, footwear, accessories, and beauty items for men and women. ASOS caters primarily to young adults and trend-conscious consumers seeking the latest fashion styles and trends. The user-friendly website allows customers to create personal accounts, browse an extensive catalog, and make purchases conveniently. ASOS.com is known for its commitment to providing a diverse selection of products and is recognized for its focus on inclusive sizing and affordable pricing. By leveraging modern technology and a robust online presence, the company aims to enhance the shopping experience for its customers.
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