My Learning Online is an Australian-based online course provider offering a wide range of professional certificate courses across various fields, including animal care, landscaping, and counselling. The company aims to provide flexible and accessible learning opportunities, allowing students to study at their own pace while receiving support from experienced tutors. With over 50 courses available, My Learning Online caters to individuals seeking to enhance their skills or pursue new career paths.
Targeting adult learners and professionals, My Learning Online prioritizes a user-friendly experience, ensuring that enrollment and course navigation are straightforward. The platform emphasizes personalized support, with dedicated tutors available to assist students throughout their learning journey. By focusing on certified training, My Learning Online helps individuals gain the qualifications needed to succeed in their chosen industries.
Learning Online has a positive customer experience.
Learning Online receives overwhelmingly positive feedback from its users, with many praising the helpfulness of the staff and the quality of the courses. Reviewers highlight the organized layout of the learning platform, which enhances the overall learning experience, and express appreciation for the supportive tutors who provide valuable feedback.
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Customers like Fraser and Charlotte commend the staff for their exceptional assistance during the enrollment process, making it simple and exciting. However, a small number of critical reviews raise concerns about transparency and communication, particularly regarding enrollment practices and a perceived lack of duty of care. Despite these issues, the majority of users report a satisfying and enriching educational experience.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
927
100%
-1.1
● Low
4.8 / 5 overall
=
927 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Oct 2025.
Last 3 months
3.8▼ 1.1
12-month avg
4.4
All-time
4.8
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 24
1.0
1
Dec 24
3.5
4
Jan 25
4.4
14
Feb 25
5.0
12
Mar 25
4.2
5
Apr 25
5.0
1
May 25
5.0
2
Jun 25
5.0
2
Jul 25
4.5
2
Aug 25
2.8
4
Sep 25
4.0
1
Oct 25
5.0
3
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 479 positive reviews
Helpful support34%
165 mentions
Easy to use28%
134 mentions
Customer service22%
107 mentions
Friendly staff17%
81 mentions
“Nicholas Medland was very helpful and infomative looking forward to the learning now”
On “Helpful support” · Aug 12, 2025
Top complaintsof 20 negative reviews
Payment issues35%
7 mentions
Cancellation15%
3 mentions
Scam15%
3 mentions
Pricing15%
3 mentions
“To make matters worse, they funneled the payment through Payright finance, which means we are now locked into debt fo...”
On “Payment issues” · Aug 22, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Learning.
Overall rating and review count for this company and similar companies
I haven't done anything like this... Photography online
I haven't done anything like this before in photography because I did online course before and I think it's really great to give this a try and do your best in photography no matter how smart you are or smart of a person can do this course I am willing to give it a try
I started studying with Learning Online at the start of last year. I just received my certificates for Animal Welfare and Veterinary Assistance. I was super impressed with the whole experience but the best part for me was the tutors. They were helpful with heaps of industry knowledge. I am now in the process of applying for Animal Attendant positions and can't wait to get into the industry. Thank you team for all of the skills and knowledge. It has really has given me the confidence to start follow my passion and turn it into a career
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This photography course was helpful & got me to get more use out of my digital camera. I got more confident again to shoot fully manual, & the tutor was very helpful when I needed advice.
The course was set out well, easy to follow assignments and plenty of resources. Feedback was timely and gave me ideas to expand my knowledge and increase my interests.
Just within a few minutes of sending through my inquiry, I got a phone call back from learning online. After an inviting conversation about my course I have enrolled into a new opportunity with a smile.
I began the horticulture course a few months Ago and have never been so excited and enthralled to study. The online portal is accessible on any device which means I can read content anywhere I have a moment or two. Loving the course and can't wait to keep delving into the studies. The assistance and support is exceptional and very easy to contact the course tutors.
I am a 57yr old male with a passion & care for animals & especially horses & I haven't studied since Noah built the ark, well there abouts.
So it is scarey to take on this course & Bailey who guided me through the online learning enrollment process to be now a student of Equine Studies at 57, was truly Awesome & very personal & real & professional & knowledgeable & encouraging, where it wasn't that scarey after all.
As well Bailey will be catching up with me from time to time to check in on how it is all going for me.
Without being over the top, I cannot speakly highly enough of Bailey & the way he took me through the online learning enrollment process & Bailey's genuine passion for seeing others succeed, come shining through.
Was an absolute pleasure Bailey & thanks again mate.
Kind & Best Regards, Greg
I’m 17 years old who wanted a career pathway towards animals and Learning Online is extremely easy for me to understand and the tutors are always helpful. The feedback from my tutors was my boost of confidence that I needed, Learning Online has made learning for me easy to understand and enjoyable. Jordan is very easy & polite to speak to. Can’t wait to finish my next course.
As a mature 64 yrs old student I was a little apprehensive as to how I would be received being at the later part of my so called working career. Both young ladies Jess and Tess made me feel most welcome to this course. They were beautifully encouraging, respectful and professional towards my wishes for further education. I can't wait to get into the material for Horticulture.
I was so nervous enrolling into my course !
The lovely Kirsty and Jessica were so great in helping me and talking me through everything I needed to know. The BEST customer service I’ve had :)
Such positive and great energy from the both of them. Thank you so much !
Prompt resolution of a minor error that was causing some confusion and very friendly and helpful staff. Will assist in getting the right answers to any questions and concerns straight away! Very happy with my choice to study here with them
Jordan was very informative and helpful in answering any of my queries before I enrolled in Nature Park Management. The platform looks easy to use and the content looks great. Thanks
I have never been so satisfied with customer service! Wheelz (Jessica Wheeler) is an absolute asset to your institution.
Wheelz was amazing. She walked me through each step. She explained the course outline. Helped with additional support through my ADD.
But most of all Wheelz managed to get me more excited for pursuing and embracing my photographic visions and all my character quirks.
I recommend to listen to the phone recording of our phonecall. That woman deserves a medal!!! And I recommended something within your institution to acknowledge her.
Thanks Wheelz.
Looking forward to my learning journey.
Had a fantastic conversation over the phone with Jordan, gave me heaps of insight and great ideas, made me look even more forward to starting studying with you guys! Appreciate it alot!
I had a great experience with learning online. Very easy application process, able to study at my own pace. The lecturers were very helpful and were always there when I needed help or advice. Once I was finished I had a chat with a lecturer and they advised me on where to go next. They wrote me a reference letter to help with my next step.
My Learning Online is an Australian-based online course provider offering a wide range of professional certificate courses across various fields, including animal care, landscaping, and counselling. The company aims to provide flexible and accessible learning opportunities, allowing students to study at their own pace while receiving support from experienced tutors. With over 50 courses available, My Learning Online caters to individuals seeking to enhance their skills or pursue new career paths.
Targeting adult learners and professionals, My Learning Online prioritizes a user-friendly experience, ensuring that enrollment and course navigation are straightforward. The platform emphasizes personalized support, with dedicated tutors available to assist students throughout their learning journey. By focusing on certified training, My Learning Online helps individuals gain the qualifications needed to succeed in their chosen industries.