OFFCUTS Shoes is an online retail outlet that specializes in offering a range of ex-display and end-of-line footwear. Operating under the OFFICE brand, the company provides customers with access to discounted shoes and trainers from well-known brands such as Nike, UGG, adidas, Converse, and more. The platform caters to budget-conscious consumers looking for quality footwear at reduced prices, appealing to a diverse customer base that includes fashion enthusiasts and those seeking practical, stylish options. By focusing on last pairs and ex-display items, OFFCUTS Shoes helps reduce waste while giving customers the opportunity to find unique footwear at competitive prices. The user-friendly website allows shoppers to easily browse and purchase from the selection, ensuring a convenient shopping experience for individuals interested in sustainable fashion choices and value-driven purchases.
Offcuts Shoes receives a mixed response from customers, with many praising the good value and prompt delivery of their products. Reviewers highlight the quality of shoes, noting that items often arrive in great condition and as described, making for a positive shopping experience.
However, significant complaints arise regarding customer service, particularly concerning refunds and order accuracy. Several customers express frustration over delayed refunds and issues with receiving the wrong sizes or incomplete orders. Additionally, the delivery fees, including return costs, are a common point of contention. While some consumers appreciate the budget-friendly options and efficient service, others report dissatisfaction with the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 106 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.6 | 5 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | 4.7 | 3 |
| Dec 24 | 3.0 | 2 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 3.7 | 3 |
| Apr 25 | 3.5 | 4 |
| May 25 | 3.0 | 2 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 5.0 | 2 |
| Aug 25 | 2.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 106 most recent reviews.
“Good Company to purchase shoes from - with good prices & prompt dispatch / delivery - very pleased with the purchased...”
“It is now 10th August and I have still not been refunded”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Delivery | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 4.5 out of 5 (good) | 2.6 out of 5 (poor) | −7% | 106 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: OFFCUTS Shoes is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.6).
106 reviews of OFFCUTS Shoes. Filter by what matters to you.
Recieved my order within 3 days, was expecting a slight flaw due to being a third of the price! But can’t fault them at all! Immaculate! I’m am so very pleased with my purchase, I will order again Tracey
I brought 2 pairs of boots. They are really lovely and at a fraction of the price. This is my go to website if looking for footwear
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Polarized pattern: few middle ratings. 65% of recent reviews are 4–5★ and 31% are 1–2★.
Rapid delivery perfect condition and unbeatable price
Shoes were in good condition and all flaws clearly highlighted
I bought a pair of Doc Marten mules I have been wanting for ages and got them for nearly half price from this site Amazing 🤩
The Shoes I have been buying here really meet my expectations and I have never regret buying any shoes from this site. I am lucky to discovered this site.
Absolutely over the moon with my purchase. This has been an absolute steal, shoes are amazing, fits perfectly and looks stunning. O have got these for an absolute bargain and I couldn't be happier. I have been looking for a good pair of boots and when I saw this advertised on offcuts, o just had to rush to get them. This is money well spent and I'll be sure to be back again to check out some other bargains. Happy days.
So pleased I have found this site, so far I have had no issues and have been buying from them for about 2 years now. I am weary of using the office main site as have had a few issues, wrong shoes, sent to wrong house, cancelled, different sizes etc (all on seperate orders!) and I never trust the order until it is in my hands - not a fun shopping experience! And to be frank, I haven't placed an order with the main site for over 3 years because I don't enjoy the stress of it. However I don't have that with offcuts, they dispatch within 2 days at the most, and arrive within 5 days, the shoes are always in perfect condition (they do advise of any marks etc) and generally have a decent discount applied. The site is worth keeping an eye on, especially if there is a pair of shoes that has sold out in your size or if like me, you just don't trust ordering from their main site - I really cannot understand why they provide such a different service when they are the same company but they do.
Good value good responsive order communication fast delivery
Very efficient
Perfect pair of UGG boots! Quick delivery.
OFFCUTS Shoes is an online retail outlet that specializes in offering a range of ex-display and end-of-line footwear. Operating under the OFFICE brand, the company provides customers with access to discounted shoes and trainers from well-known brands such as Nike, UGG, adidas, Converse, and more. The platform caters to budget-conscious consumers looking for quality footwear at reduced prices, appealing to a diverse customer base that includes fashion enthusiasts and those seeking practical, stylish options. By focusing on last pairs and ex-display items, OFFCUTS Shoes helps reduce waste while giving customers the opportunity to find unique footwear at competitive prices. The user-friendly website allows shoppers to easily browse and purchase from the selection, ensuring a convenient shopping experience for individuals interested in sustainable fashion choices and value-driven purchases.
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