No straight forward way to cancel…
No straight forward way to cancel policy and live chat left waiting for a very long time. Very disappointed with service and will not be using it again.

One Click Insurance is an online insurance provider that simplifies the process of managing various insurance policies. The company offers a range of products, including car insurance, van insurance, motorbike insurance, home insurance, travel insurance, and pet insurance, catering to a diverse clientele. Customers can easily compare quotes from a selection of trusted insurance providers to find affordable coverage that suits their needs. The platform is designed for self-service, allowing users to manage their insurance policies at their convenience, 24/7. Customers have the ability to retrieve quotes, make claims, and update their policy details online, streamlining the insurance experience. One Click Insurance focuses on providing a straightforward and efficient way for individuals and families to secure the necessary insurance coverage without the hassle of traditional methods.
One Click Insurance receives high praise for its helpful customer service and quick response times, with many reviewers highlighting the efficiency of the live chat feature. Customers appreciate the friendly and knowledgeable staff, such as Charlie and Elizabeth, who simplify the insurance process and provide clear answers to questions.
However, some users express frustration with issues related to account access and the renewal process, noting that they encountered difficulties when trying to cancel or renew policies. A few reviews mention that the renewal quotes can be higher than expected, prompting customers to seek better deals elsewhere. Despite these concerns, the overall sentiment remains positive, with a significant majority satisfied with the service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Charlie (CH5) was very quick to respond and very helpful”
“No straight forward way to cancel policy and live chat left waiting for a very long time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.5 out of 5 (poor) | 4.4 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: One Click Insurance is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 2.5).
60 reviews of One Click Insurance . Filter by what matters to you.
No straight forward way to cancel policy and live chat left waiting for a very long time. Very disappointed with service and will not be using it again.
ps1 was very helpful and most importantly did not waste my time and got me a much better renewal than I thought. Thanks.
Just used live chat very quick and professional i chated to JH7 he was extremely good at his job would recommend and would use again
Ps1 was very helpful
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Very pleased with all they have for me
My agent was SM2. Sarah was extremely helpful as I could not log in to my portal. She also found that I had 2 benefits missing from my policy which I quickly remedied.
Very helpful
I have contacted customer service and found them to be helpful at all times. In particular, OC3 solved my problem quickly, professionally and with ease. Many thanks
HM1 was amazing, helped me and sorted my problem! Would 100% recommend company and HM1!
OC3, dealt with my enquiry quickly and efficiently, very happy with the service he provided
Tyler (TW9) was very patient & helpful. Got my renewal down to around other quotes, but with much better cover. Great job, so very happy to stay for my 3rd year.
OC3 was extremely helpful. I did not have to wait too long to have my query answered. The answer was clear and concise and I was able to make an informed decision on my next step. I will definitely use one click in the future.
Didn’t wait long. Sarah M dealt with my query very quickly and efficiently
Talked to Graham GF7 very helpful and friendly
TM1 was very helpful and answered all my questions quickly and effectively
If I could give this company 0 starts I would. I've wasted 2 hours today to simply try and cancel my renewal policy. There is no way to cancel other than live chat. 4 times the live chat has timed out because of the length of wait time. I have sent an email of complaint as that is the only other means of communication. DO NOT USE THIS COMPANY if you want to keep your sanity. I have still not been able to get through to cancel the renewal and will have to go through all this again tomorrow. Disgusting service.
Spoke to LD7, shes very knowledgable and a credit to your company
One Click Insurance is an online insurance provider that simplifies the process of managing various insurance policies. The company offers a range of products, including car insurance, van insurance, motorbike insurance, home insurance, travel insurance, and pet insurance, catering to a diverse clientele. Customers can easily compare quotes from a selection of trusted insurance providers to find affordable coverage that suits their needs. The platform is designed for self-service, allowing users to manage their insurance policies at their convenience, 24/7. Customers have the ability to retrieve quotes, make claims, and update their policy details online, streamlining the insurance experience. One Click Insurance focuses on providing a straightforward and efficient way for individuals and families to secure the necessary insurance coverage without the hassle of traditional methods.
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