Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.6	1,059	100%	+0.1	● Low

4.6 / 5 overall

1,059 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 4.7▲ 0.1
12-month avg: 4.6
All-time: 4.6
Category avg: 4.3

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Delivery	Value	Quality	Trend	Reviews
Online CarpetsThis company	4.6 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.9 out of 5 (good)	4.8 out of 5 (good)	0%	1,059
Lyka Pet Food	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.6 out of 5 (good)	4.8 out of 5 (good)	—	1,100
Pets at Home	4.6 out of 5 (good)	100 out of 100	3.9 out of 5 (good)	4.1 out of 5 (good)	4.5 out of 5 (good)	—	999
Internet Reptile	4.3 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	4.8 out of 5 (good)	4.0 out of 5 (good)	+2%	458
Naturo Natural Pet Food	4.1 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.2 out of 5 (good)	4.0 out of 5 (good)	−33%	407

Bottom line: Online Carpets is #2 of 5 on overall rating in this group.

Mr Connor Clark

1 review

Aug 31, 2025

Featured

Best price & Rapid delivery.

Bought herringbone carpet. Couldn’t get the same colour anywhere else. Any similar colours elsewhere were much dearer

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Michael Swales

1 review

Aug 30, 2025

Featured

Good quality carpet and underlay

Good quality carpet and underlay, great customer service agents. The only reason it’s not a 5 star review is because on delivery a roll of underlay was left on the truck, soon rectified by the excellent care team and delivered a couple of days later

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Douglas Carter

1 review

Aug 30, 2025

Featured

One very satisfied customer

Delivery was very quick, quality of the flooring was A1, went down like a dream, can’t fault Customer Service One very satisfied customer

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David Gilchrist

1 review

Aug 30, 2025

Featured

A Clear Choice for Floorcoverings

Great website with a very wide choice of flooring. Easily navigated. Samples sent quickly which made it easy to finalise my choice. Prices were much lower than local carpet stores. Delivery was quick and problem free.

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DawnSpence

1 review

Aug 30, 2025

Offering good quality carpets and good…

Offering good quality carpets and good prices! Speedy delivery from order to arrival. Highly recommend!

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Jackie

1 review

Aug 30, 2025

Good service

Prices are very competitive and they offer a good range of carpets to meet all budgets. We were able to choose the exact carpet that met our requirements because of the free samples they send out. Delivery was quick, we would definitely use again.

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david parker

1 review

Aug 29, 2025

Excellent price

Excellent price. Excellent quality Wilton carpet. Looks great fitted. Delivered on time. Highly recommend this company.

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Nigel

1 review

Aug 29, 2025

Good service and carpets

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Stephen Taylor

1 review

Aug 29, 2025

Fantastic quality

Fantastic quality Very good price quick delivery Very good communication

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Georgina Green

1 review

Aug 28, 2025

Good quality carpet and quick delivery

Good quality carpet and quick delivery. The 2 guys who delivered it where so polite and helpful

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Rachel Hamilton

1 review

Aug 28, 2025

If I could give them 0 star I would

I ordered a carpet from OnlineCarpets and had it professionally fitted, only to find it was the wrong one. I contacted the company immediately and referenced my rights under the Consumer Rights Act 2015. They agreed to collect the wrong carpet and deliver the correct one. A week later, the driver arrived and refused to take the wrong carpet, insisting I had to wrap a 5 meter carpet myself in sellotape and bin bags as he stood and watched me struggle. I am physically unable to roll and package a 5-meter fitted carpet. The driver then left the with the correct carpet and took nothing away. I spoke to customer service and the manager insisted I was responsible for packaging, even though this was clearly a company error. I am now £300 down, plus £80 fitting fee, with a carpet stuck on my stairs that I cannot move. My son also can’t get into his bedroom as all my rooms stuff is in it. Avoid this company. Their handling of mistakes is poor, their customer service is unhelpful, and they fail to honour legal consumer rights.

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Christine Grantham

1 review

Aug 28, 2025

Fantastic value

Fantastic value, Delivery brilliant, overall fantastic

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Craig S

1 review

Aug 27, 2025

Very poor delivery service

Delivery with this company needs to improve a lot. I purchased the flooring to do my entire house and was promised fast delivery, this took over a week to arrive, they claim orders are dispatched next working day but this is untrue. I was 1 pack short of finishing my whole house, when placing my order the cost of the pack of flooring was £17 and the delivery was £20, this is obviously ridiculous so i called them directly to see if i could come and collect the pack and was told no customers are allowed on site. I placed the order anyway expecting it to atleast arrive within a reasonable time, however 4 days later and im still waiting for this so called 'next working day dispatch'. As for the laminate flooring, whilst the good ones look quite nice many of the sheets were chipped and scratched which has ruined the overall aesthetic. Very disappointing experience and when it comes to decorating again i will be placing my order with a more reliable business even if it does cost slightly more.

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A.Exley

1 review

Aug 27, 2025

we have used online Carpets…

we have used online Carpets before,great service!!

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Colette Abraham

1 review

Aug 27, 2025

Excellent service

Excellent service Thanks

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customer

1 review

Aug 27, 2025

Great service

Ordered the carpet we wanted at a good price and arrived on time

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Mrs Mctaggart

1 review

Aug 26, 2025

Fast efficient service great choices…

Fast efficient service great choices prompt polite delivery lads, Would highly recommend

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Susan Ralston

1 review

Aug 26, 2025

Read the T&C's VERY carefully before you order!

I'd give zero stars if I could. I ordered a 6m long carpet and got a 5.95m at shortest edge and 5.97m at longest edge, it's cut squint, carpet. Apparently it's all covered by their T&C's (of course it is) and the 5cm is within the tolerance. This wasn't cheap, the carpet and underlay came to £615. The carpet fitter has kicked the living daylights out of it and hubby is going to have to put a piece of white beading at the skirting board where it's too short. So the moral of this story is order a good bit more than you need because you have no idea what is actually going to arrive or better still, just buy local and at least you someone to look in the eye when it goes wrong.

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Lynn Wise

1 review

Aug 26, 2025

Wanted new lino for my shed

Wanted new lino for my shed, looked online and chose this company. Excellent delivery time and great lino. It looks lovely and neat in the new shed.

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MELANIE MCCLEAN

1 review

Aug 26, 2025

Bedroom carpet

Ouick and efficient service, good all round,would recommend

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Month	Average	Reviews
Sep 24	4.0	18
Oct 24	4.8	112
Nov 24	4.5	76
Dec 24	4.5	73
Jan 25	4.6	89
Feb 25	4.7	74
Mar 25	4.4	47
Apr 25	4.5	89
May 25	4.7	96
Jun 25	4.7	127
Jul 25	4.9	33
Aug 25	4.5	60

Online Carpets reviews & trust report

Online Carpets has a positive customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 451 positive reviews

Top complaintsof 44 negative reviews

How it compares

Reviews