Orana Property Management is a residential property management company based in Perth, Australia, specializing in the management of residential real estate for sale and lease. The company focuses on providing comprehensive property management services, including tenant acquisition, maintenance management, and compliance oversight, ensuring that property owners achieve consistent returns on their investments. Targeting both property owners and tenants, Orana Property Management employs a blend of innovative technology and personalized service to enhance transparency and communication throughout the property management process. Their experienced team is dedicated to protecting client assets while offering tailored solutions that meet the unique needs of each property. With a commitment to excellence and empathy, Orana aims to simplify the property management experience for all stakeholders involved.
Orana Property Management receives mixed feedback from its customers, with a notable divide in experiences. While some reviewers express gratitude towards specific team members like Brittany and Jordy for their professionalism and effective communication, others report severe frustrations, citing poor management of properties and inadequate responses to inquiries.
Common complaints include unfulfilled maintenance requests, lost keys, and a lack of communication, leading to significant dissatisfaction among clients. Despite a few positive experiences highlighting the team's efficiency and helpfulness, the overall sentiment leans negative due to the prevalence of critical reviews. Many customers feel trapped in contracts with a company that fails to meet their property management needs.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 10 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 10 most recent reviews.
“Communication has been extremely poor, with minimal responses to emails and phone calls”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 2.7 out of 5 (poor) | 100 out of 100 | — | 10 |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | — | 596 |
Bottom line: Orana Property Management is #4 of 5 on overall rating in this group.
10 reviews of Orana Property Management. Filter by what matters to you.
Thank you to Brittany and the team at Orana for always making it headache free and dealing with any issues relating to our properties. We love your detailed approach to looking after our investments as if it were you own. Very much appreciated. Lester & Claire Bennett
10/10 would recommend using Jordy for any property management services. She has been one of the only property managers that has been so professional and easy to communicate with. She was able to make every process seamless and trouble free. Thank you for everything!
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Polarized pattern: few middle ratings. 40% of recent reviews are 4–5★ and 60% are 1–2★.
Orana Property Management is a residential property management company based in Perth, Australia, specializing in the management of residential real estate for sale and lease. The company focuses on providing comprehensive property management services, including tenant acquisition, maintenance management, and compliance oversight, ensuring that property owners achieve consistent returns on their investments. Targeting both property owners and tenants, Orana Property Management employs a blend of innovative technology and personalized service to enhance transparency and communication throughout the property management process. Their experienced team is dedicated to protecting client assets while offering tailored solutions that meet the unique needs of each property. With a commitment to excellence and empathy, Orana aims to simplify the property management experience for all stakeholders involved.
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