Your consultant was generous with her…
Your consultant was generous with her time and very helpful and informative. Thank you

Origin Energy is a prominent electricity and gas provider in Australia, recognized for its comprehensive range of energy solutions. The company serves residential, business, and enterprise customers, offering various electricity and gas plans tailored to meet diverse energy needs. In addition to traditional energy services, Origin Energy provides NBN internet plans, LPG bottled gas, and innovative solar solutions, including solar batteries and panels. With a commitment to customer support, Origin Energy also offers 24-hour assistance and a virtual power plant initiative, allowing customers to connect their solar batteries for a more intelligent energy grid. The company's services are designed to cater to individuals and businesses looking for reliable energy solutions, enhancing their overall energy management experience.
Origin Energy receives predominantly positive feedback from customers, with many praising the helpfulness and efficiency of the staff. Reviewers frequently highlight the quick response times and clear explanations provided by representatives, making processes like plan renewals and refunds straightforward and hassle-free.
However, some customers express dissatisfaction, particularly regarding loyalty issues, noting that prices can increase unexpectedly at the end of contracts. There are also mentions of inconsistent service experiences, where some individuals received incorrect information or felt misled by offers. Overall, while many appreciate the excellent customer service and support, concerns about pricing practices and service reliability remain. The sentiment leans positively, reflecting a generally favorable view of the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 53 |
| Mar 25 | 4.4 | 200 |
| Apr 25 | 4.5 | 182 |
| May 25 | 4.6 | 238 |
| Jun 25 | 4.4 | 226 |
| Jul 25 | 4.2 | 101 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ricky was very helpful and clear in his explanations for me”
“When the company tells you that they will put you on the best available plan because I’m on a disability pension and...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 2.8 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 | |
| 2.2 out of 5 (poor) | 100 out of 100 | — | — | — | +26% | 74 |
Bottom line: Origin Energy is #2 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 2.8).
1,000 reviews of Origin Energy. Filter by what matters to you.
Your consultant was generous with her time and very helpful and informative. Thank you
Pleasant staff member ( Sam), informative, well mannered .
Sharad was prompt and efficient and sorted everything out regarding changing bank details
Glen was an absolute pleasure! Incredibly helpful and very responsive. He resolved my query within a few hours - absolutely phenomenal service!
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The lady explained everything clearly and very polite. On 14/7/2025. Account number Gas- 751100AA
When the company tells you that they will put you on the best available plan because I’m on a disability pension and they tell me that there is no need for me to contact them for this to happen, then for the next 3 years they don’t do what they promised then argue with you when you feel ripped off and discriminated against because they failed to support customers on financial hardship, piss poor customer service and I’ll take this up with the water and energy ombudsman from here
The response was swift and helpful.
Origin needs customer service representatives who speak and understand English properly. Last time I spoke with Origin I was advised to get some vouchers to bring the cost of my account down before making a new payment plan. After receiving an SMS asking me to set up a plan I phoned Origin to let them know I have to wait at least a week to get an appointment to obtain said vouchers. Unfortunately I had to spend well over half an hour having to repeat myself numerous times so the rep - whose English was barely legible - could understand that I have to wait for an appointment to obtain the vouchers before setting up a new plan. This isn't the first time Origin reps have had difficulties understanding basic English. Origin needs to vet service representatives much better to fix this common problem.
Kind service and rep was helpful
Very helpful consultant and easy to understand
The kindness and understanding that Sam gave me goes above and beyond anything that I have experienced. Being of the older generation this has made my day. Thank you Sam
Norman from Origin provided prompt, professional assistance in updating account details.
Was easy to email about my direct debit and receive a response with the information I needed. Thank you very much Ina
Haven't connected both power or gas on the day they say there going to put them on still have no power or gas I have 2 kids under 6 have to go with out heating
Origin Energy is a prominent electricity and gas provider in Australia, recognized for its comprehensive range of energy solutions. The company serves residential, business, and enterprise customers, offering various electricity and gas plans tailored to meet diverse energy needs. In addition to traditional energy services, Origin Energy provides NBN internet plans, LPG bottled gas, and innovative solar solutions, including solar batteries and panels. With a commitment to customer support, Origin Energy also offers 24-hour assistance and a virtual power plant initiative, allowing customers to connect their solar batteries for a more intelligent energy grid. The company's services are designed to cater to individuals and businesses looking for reliable energy solutions, enhancing their overall energy management experience.
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