Orlando Rent a Car is a car rental service that provides a variety of vehicle options for customers in Orlando, Florida. The company caters to both residents and visitors who require transportation for leisure, business, or special events. With a diverse fleet that includes economy cars, SUVs, and luxury vehicles, Orlando Rent a Car aims to meet the differing needs of its clientele. The company emphasizes convenience and accessibility, allowing customers to easily book and manage their rentals online through its website, orlandorc.com. By focusing on customer service and competitive pricing, Orlando Rent a Car targets travelers looking for reliable transportation solutions in the popular tourist destination of Orlando, while also serving local residents in need of temporary vehicle access.
Orlando Rent a Car receives a mixed response from customers, reflecting both commendable service and significant complaints. Many reviewers praise the efficient service and helpful staff, noting quick pick-up and clean, well-maintained vehicles.
Positive experiences highlight the ease of the rental process and the quality of the cars provided. However, a substantial number of consumers express dissatisfaction, citing issues such as long wait times, unexpected fees, and receiving older vehicles than advertised. Complaints also mention a lack of transparency regarding insurance policies and payment methods, leading to frustration among renters. Overall, while some customers enjoy a smooth rental experience, others warn potential renters to be cautious due to these recurring issues. The sentiment leans slightly negative due to the volume of complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | +1.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 2.0 | 2 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 1.0 | 4 |
| Apr 25 | 2.3 | 3 |
| May 25 | 1.0 | 1 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very efficient service at the Playa Del Ingles office, both at pick-up on 8/7/2025 and return on 11/7/2025”
“So STAY AWAY from this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Orlando Rent a Car is #4 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 2.5).
500 reviews of Orlando Rent a Car. Filter by what matters to you.
Je viens de me voir retirer 45 eu sur mon compte 2 mois après notre location pour frais de recherche de conducteur suite à une amende de stationnement que nous avons payé le jour même. Et lors de le remise du véhicule nous avons donné l amende plus envoyer la preuve de paiement directement sur place .c est une belle escroquerie . Bien ficelé ....
Es la segunda vez que elijo Orlando y no sé si la última. El precio y la recogida en el aeropuerto estuvieron bien. Al formalizar los papeles de nuevo volvieron a confundirse al no saber si me habían cobrado la tasa de cambio de isla. Me intentaron cambiar el coche a uno de una gama inferior por el mismo precio incomprensiblemente y sin explicaciones. Acepté por recomendación de ellos y a los dos días lo estaba devolviendo y cogiendo otro. Los coches estaban en buen estado y no tengo queja salvo que hubiera agradecido una recomendación de que coches bajos en esta isla podían ser un problema. Una vez más me da la sensación de que dependiendo de la persona que atiende puedo tener suerte o no. De la oficina de Corralejo ninguna queja, de la del aeropuerto para no volver.
El coste del depósito lleno excesivo. No lo tenía lleno y tan solo se me descontó solo 5€ Tenía luz revisión encendida.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 35% are 1–2★.
We waited over 1 hour at the airport for the pick up and phoned on 2 occasions to see where the driver was?. Our flight was 30 minutes early but the email said the driver would be waiting (we provided flight details as requested) and he was 30 mins plus late even after the scheduled flight arrival time. When he did arrive no apology for being late was offered. Not the best of starts. The office is a 10 minute ride south on the GC1 highway from the airport and on a large industrial estate. You have to find the meeting point (next to the Spar) and wait there. The car itself was clean and had a full tank of petrol. We were offered full insurance (€10 Euros a day) which we declined as we have collision and excess policy for hire cars from a UK company. The insurance was not 'pushed hard' which made a welcome change. Nothing like Goldcar who try to scare the living daylights out of you to take it. There is no inspection report on the hire paperwork detailing marks/dents etc on the vehicle and the company is happy and encouraged us to take photographs of the condition incase of any disagreements. We took a number of photos which showed light damage in parts which were general wear and tear. A compulsory €720 collision damage excess was 'blocked' on my credit card which I was aware of when I booked the car on line. The car was returned on time a week later and quickly checked over and 'signed off'. We were driven straight to the airport before which we were told the 'hold' on the €720 collision insurance would be removed after 24 hours. It actually took slightly longer but no cause for concern. Overall Orlando was OK. It was 75 Euros for a week for a Citreon C3. The service was at best average. Goldcar is a fair bit cheaper and located in the airport terminal, but they didn't offer full/full tank of fuel and our past experiences (and friends) have not been good with them so we tried Orlando for the 1st time. So a mixed bag and I could not give them any better than 3 stars.
Auto a vecchia econ difetti
Buen trato y buen precio. Servicio y logistica mejorables
No place to park car
The staff at the check-in was unfriendly and unhelpfull. I did not appreciate that they tried to sell us additional insurance even though we were already fully covered. The car was fine, in the same class as we requested. Unfortunately not the type we requested. At check-out the staff was very friendly. The shuttle service is convenient but can cost you more than 45 minutes if you are unlucky as it only comes every 30 minutes.
Miksi polttoainetankki on aina vajaa. Nytkin vain 3/8 säiliön tilavuudesta.
Orlando Rent a Car is a car rental service that provides a variety of vehicle options for customers in Orlando, Florida. The company caters to both residents and visitors who require transportation for leisure, business, or special events. With a diverse fleet that includes economy cars, SUVs, and luxury vehicles, Orlando Rent a Car aims to meet the differing needs of its clientele. The company emphasizes convenience and accessibility, allowing customers to easily book and manage their rentals online through its website, orlandorc.com. By focusing on customer service and competitive pricing, Orlando Rent a Car targets travelers looking for reliable transportation solutions in the popular tourist destination of Orlando, while also serving local residents in need of temporary vehicle access.
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