Orlando Rent a Car is a car rental service that provides a variety of vehicle options for customers in Orlando, Florida. The company caters to both residents and visitors who require transportation for leisure, business, or special events. With a diverse fleet that includes economy cars, SUVs, and luxury vehicles, Orlando Rent a Car aims to meet the differing needs of its clientele. The company emphasizes convenience and accessibility, allowing customers to easily book and manage their rentals online through its website, orlandorc.com. By focusing on customer service and competitive pricing, Orlando Rent a Car targets travelers looking for reliable transportation solutions in the popular tourist destination of Orlando, while also serving local residents in need of temporary vehicle access.
Orlando Rent a Car receives a mixed response from customers, reflecting both commendable service and significant complaints. Many reviewers praise the efficient service and helpful staff, noting quick pick-up and clean, well-maintained vehicles.
Positive experiences highlight the ease of the rental process and the quality of the cars provided. However, a substantial number of consumers express dissatisfaction, citing issues such as long wait times, unexpected fees, and receiving older vehicles than advertised. Complaints also mention a lack of transparency regarding insurance policies and payment methods, leading to frustration among renters. Overall, while some customers enjoy a smooth rental experience, others warn potential renters to be cautious due to these recurring issues. The sentiment leans slightly negative due to the volume of complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | +1.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 2.0 | 2 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 1.0 | 4 |
| Apr 25 | 2.3 | 3 |
| May 25 | 1.0 | 1 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very efficient service at the Playa Del Ingles office, both at pick-up on 8/7/2025 and return on 11/7/2025”
“So STAY AWAY from this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Orlando Rent a Car is #4 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 2.5).
500 reviews of Orlando Rent a Car. Filter by what matters to you.
Very efficient service at the Playa Del Ingles office, both at pick-up on 8/7/2025 and return on 11/7/2025.No attempt to sell unwanted excess insurance, just an explanation of the choice I had to take it or not. I'm not entirely sure the car I was given was truly an equivalent of the VW Polo I booked although that didn't detract from excellent service otherwise.
The lady at the front desk was very helpful, we got a c class car: toyota with 6gears. Well kept and clean. Air con and eveything was on point. No waiting when picking up, and legt the car outside theor office and delivered the keys;) I can recommend Orlando car rental via Bahia Feliz;)
Ho noleggiato l’auto a Gran Canaria, vicino all’aeroporto di Las Palmas, e a differenza di tutte le esperienze precedenti con altri autonoleggi, questa volta mi sono trovata davvero molto bene. Una navetta gratuita ti accompagna dall’aeroporto ai loro uffici, che si trovano a circa 7 minuti di distanza. Una volta arrivata, nessuna fila: servizio rapido, chiaro e professionale. Un grande punto a favore è la trasparenza: ti spiegano subito che, se non vuoi bloccare 600€ come deposito cauzionale, puoi scegliere un’assicurazione aggiuntiva. Io per una settimana ho speso circa 70€ aggiuntivi al costo dell’auto e ho preferito questa opzione. Sono davvero soddisfatta: il ragazzo al desk è stato super gentile. Consiglio assolutamente questo servizio!
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 35% are 1–2★.
Wij hebben deze zomer een auto gehuurd op Gran Canaria (geboekt via Discover cars). Dik tevreden. We werden opgehaald met een nette shuttlebus en naar hun kantoor vervoerd. We kregen daar flesjes water en bananen 😄. Alles ging erg vlot en de medewerkers waren vriendelijk en vrolijk. Ter plekke kregen we een mooie upgrade, zeer fijn! Ook probeerden ze je niet allerlei extra’s aan te smeren, zoals onze ervaring bij andere verhuurbedrijven is. Ook het terugbrengen ging erg vlot. Ik durf Orlando op Gran Canaria daarom aan iedereen aan te bevelen.
Really a good and positive experience. I'll use again their services. Fast, nice, good car, return very easy, shuttle to airport. Take the full insurance to travel quietly. ATTENTION : they accept only credit card and not debit card. If you don't have credit card you will have to buy the full insurance, then don't buy this full insurance before arriving (you will have to cancel it).
Excellente expérience avec Orlando Aéroport Gran Canaria Navette aéroport régulière et fiable. Nous avions une C3 parfait état (frein...) pour des routes parfois sinueuses et avec d'importants dénivelés. Acceuil et formalités classiques. Pas pris d'assurance complémentaire (79 euros).
È stata la prima volta che noleggiavamo la macchina con la Orlando Rent a Car e debbo dire che siamo rimasti piacevolmente sorpresi. Abbiamo prenotato un vettura della grandezza di una Renault Clio o similari con il ritiro in aeroporto. quando si noleggia é ben specificato che la vettura non la troveremo in aeroporto ma al nostro arrivo troveremo un incaricato della Orlando con un cartello che ci porterá, con una navetta presso la sede per il ritiro della vettura. Al nostro arrivo in sede siamo stati accolti cordialmente da personale qualificato che ha faeffetuato la procedura di registrazione molto velocemente chiedendo ovviamente patente e carte di credito per garanzia. (la richiesta di carta di credito viene specifivata al momento della prenotazione). Una volta terminate le pratiche ci é stata consegnata la vettura. una macchina nuovissima non aveva neanche 20mila km era una Citroen C3 con molti optional, addirittura l'Intelligent Key System, la vettura era benzina. abbiamo noleggiato la macchina dal 21 apeile al 3 maggio e abbiamo pagato 235 euro veramente un ottimo prezzo. alla riconsegna della vettura é stato fatto il check out con un addetto del personale il quale ha visionato la vettura e controllato che la vettura fosse stata riconsegnata con il pieno ( cosa importante e non da sottovalutare). inoltre una navetta ci ha riaccompagnato in aeroporto in perfetto orario. Sicuramente riutilizzeró ancora il loro servizio perché mi sono trovato veramente bene. grazie per la professionalitá
Gran canaria, orlando perfetti, ci sono venuti a prendere all aeroporto anche in anticipo, riconsegnata la macchina e fopo 10 minuti siamo stati riportati in aeroporto. Veramente perfetti, professionalità tutto perfetto.
We rented a car from Orlando Gran Canaria from their office nearest the airport at Sucursal de Arinaga. Collection from the airport was very easy and we were driven to their office about 15 minutes away. There we were served by Vicente Gabriel who was truly excellent. Very engaging and helped us with ideas of where to go on the island. The car was a bit old, over 100000km, but as we only paid £50 for the week and the car was perfectly reliable we have no complaints. And an extra driver was free. All in all a very good experience . Please ensure Vicente receives our feedback. Thank you.
We had a very good experience with this company. we did have to wait a bit about 20 minutes at the meet and greet, but that was the only slight hiccup had. we received a Renault Captur, which was a nice upgrade, great for 4 adults. Handback was quick and painless, they checked the Car and Fuel and we were dropped to the Airport Quickly. Dave
Fantastic company to do business with I highly recommend them for ease to speak with and found them a pleasure to deal with
Ho prenotato direttamente dal loro sito un auto a grancanaria per 11 giorni con ritiro in aereoporto,al mio arrivo mi attendeva puntuale un addetto che con una navetta mi ha portato all'ufficio poco distante per il ritiro e in 10 min già ero pronto per andar via su un auto nuova e pulita.Avendo stipulato direttamente in fase di prenotazione anche una protezione totale non mi sono dovuto preoccupare di graffi ecc presenti sul veicolo,al momento della consegna viene segnato sul contratto il livello del carburante e con lo stesso livello va effettuata la riconsegna.Sono rimasto molto soddisfatto del servizio e sicuramente mi affiderò di nuovo ai loro servizi al prossimo viaggio.
Je ne peux que conseiller la location à l’agence de meloneras. Je n’ai jamais jamais jamais loué une voiture aussi rapidement et aussi facilement ! Incroyable voiture nickel et sans prise de tête ni à l’aller comme au retour. Pas de caution tarif imbattable Un homme a l’accueil sympathique qui parle un peu français. Un conseil foncez et oubliez surtout sixt au coin de la rue qui sont des voleurs !
Gran empresa rent a car, recomendable. Todos los empleados son muy profesionales. Trato excelente.
He alquilado en la oficina de Las Palmas y el señor que atiende al público ha demostrado una gran profesionalidad. Desborda amabilidad y seguiré alquilando. Lo recomiendo al 100%.
Wir hatten für ca. 6 Wochen ein Auto auf Gran Canaria gemietet. Preis-, Leistungsverhältnis war sehr gut; nach Ankunft am Flughafen wurden wir von einem freundlichen Fahrer zur Station des Vermieters gefahren, man hat uns kurzfristig und schnell das Auto ausgehändigt und den „Papierkram“ erledigt- hier war alles erwartungskonform und super professionell; als Zusatzleistung hatten wir einen Babysitz gebucht- das Serviceteam hat uns zwei unterschiedliche große Sitze angeboten aus denen wir wählen konnten. Wir hatten mit uns mit der gebuchten Wagenklasse und dem Gepäck verschätzt - man hat absolut unbürokratisch nach einer Lösung gesucht und uns über das Erwartbare geholfen. Rückgabe das Autos und finale Vertragsabwicklung war ebenfalls erstklassig und absolut serviceorientiert. Wir können Orlando Las Palmas aufgrund unserer Erfahrung nur empfehlen- sofort wieder gerne!
I dont normally write reviews but given car hire companies seemingly only get bad reviews, which make it very hard to know which one to go for, I thought I would. We hired a car last week in Gran Canaria and Orlando Cars were excellent. It was easy to book online, quick pick from the airport and they didnt try to sell me too many extras (just excess insurance which id already purchased for £13 before I arrived). I didn't damage the car one bit so was happy to fight my corner should they have tried to deduct any money from me but the handback was quick and easy. They checked the car over and checked to see if I'd replenished the fuel - which is fair enough and then I was on my merry way with my deposit money released by the next day. All in all excellent service and would definately use again.
Orlando Rent a Car is a car rental service that provides a variety of vehicle options for customers in Orlando, Florida. The company caters to both residents and visitors who require transportation for leisure, business, or special events. With a diverse fleet that includes economy cars, SUVs, and luxury vehicles, Orlando Rent a Car aims to meet the differing needs of its clientele. The company emphasizes convenience and accessibility, allowing customers to easily book and manage their rentals online through its website, orlandorc.com. By focusing on customer service and competitive pricing, Orlando Rent a Car targets travelers looking for reliable transportation solutions in the popular tourist destination of Orlando, while also serving local residents in need of temporary vehicle access.
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