Ortho Dog is a specialized company that provides mobility braces designed to support dogs suffering from various injuries or ailments. Their product range includes hip, leg, and knee braces tailored to fit a variety of dog breeds, including German Shepherds, Labradors, Golden Retrievers, and Boxers. By offering precision-fit support, Ortho Dog aims to enhance the quality of life for pets, enabling them to regain pain-free mobility. Targeting dog owners who seek effective solutions for their pets' mobility challenges, Ortho Dog emphasizes easy ordering and customer support. The company provides detailed guidance on selecting the appropriate brace, measuring the dog for the correct size, and offers free fit consultations to ensure optimal comfort and support. With a commitment to quality, all products are made in the USA and come with the convenience of free shipping on orders over $50, catering to pet owners' needs for reliable and accessible mobility solutions.
Ortho Dog receives a mix of praise and criticism from customers. Many reviewers commend the quality and effectiveness of their braces, highlighting the well-designed products that have helped dogs recover from injuries, such as torn ACLs.
The customer service is frequently noted as outstanding, with staff providing assistance in selecting the right brace and addressing concerns. However, a significant number of consumers express frustration over the fit and functionality of the braces, with complaints about difficulty in adjusting them and issues with them staying in place. Some customers feel they wasted substantial amounts of money on products that did not meet their expectations. Overall, while Ortho Dog has garnered positive feedback for its products and service, the recurring issues with fit and effectiveness leave many customers dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 37 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 3.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 3.0 | 1 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 37 most recent reviews.
“😊 A very happy customer, Karen Fint Georgetown, TX”
“My dog is tall and thin (I wish I had seen some reviews here before buying) and even after watching all the videos mu...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Food & Supplies.
| Company | Overall | Legit | Quality | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.1 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | 2.8 out of 5 (fair) | — | 37 |
| 4.3 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.1 out of 5 (good) | 4.0 out of 5 (good) | +2% | 458 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 100 | |
| 3.5 out of 5 (good) | 100 out of 100 | — | — | — | −28% | 100 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | — | — | −23% | 100 |
Bottom line: Ortho Dog is #5 of 5 on overall rating in this group. On website & app, Internet Reptile scores higher (4.0 vs 2.8).
37 reviews of Ortho Dog. Filter by what matters to you.
I wish I would have read the reviews before wasting $375 on this brace, however, the vet recommended. It was difficult to get just the right adjustment and still ended up being too tight for my dog. She hated it and I hated seeing her in more discomfort because of it. After months of this I took her to another vet who prescribed Librela. This monthly shot for 8 months was a godsend. I cannot recommend the brace, but I do recommend Librela.
Wasted $325. I had such high hopes for this brace, but unfortunately it does not work for my dog. It goes crooked on her and once she sits down, the brace doesnt resume its place. It has to be so tight to stay put that it puts major pressure on her lower back. I am really unhappy that returns are not accepted and I see why. What a complete waste of money.
I've had it for about 7 months and not once have I ever gotten it to stay on. It's stiff and uncomfortable for the dog and ALWAYS comes off. Total absolute and complete waste of money.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 49% of recent reviews are 4–5★ and 46% are 1–2★.
Absolutely horrible fit. I have a thin greyhound mix. I did measurements like the video said, they even called to verify measurements before shipping, I sent photos. Up till then I got great customer service. But when the product got her, I watched their videos and others on YouTube, no way will this brace stay on my dogs leg. The minute she lays down it slides below the knee. I have reached out to customer service with 4 emails including photos and video and the won’t respond back. Horrible waste of money!!!!!!!!!!!!!!!
My honest review is that they are such a scamers. I just order 400$ dls dog brace and they just took my money . No product no money back.
I bought this for my dog years ago for left rear and really didn't use it. My current dog is having issues with right rear so i bought the attachment for the right rear leg. Honest review, this is an overpriced piece of junk. It is almost impossible to attach as the say in the instructions, and it will keep falling off even when you do. If you want to try a brace buy a cheap one, the cheap ones are no different than this one.
We bought this for our dog. Unfortunately it does not work for him, he couldnt even get up wearing it. :( This doesnt help dogs with a weak back. Which is sad, but we can try something else. However, we are truly unhappy to realise that they do not let us return the item. We would not have been so brave to spend over 300 dollars to get this if we had realised it before purchasing. We absolutely feel stupid. I recommend not to buy it if you aren't certain it will work for your puppy. Absolutely Unhappy with ORTHODOG.
I wouldn't give this company a one-star if I had the choice. Orthodog has been the worst customer service company I have ever bought merchandise from. I very rarely write a review but seeing how my experience mimics all other reviews here I cannot resist. These reviews are here so we can protect ourselves as consumers. I have a dog with a torn ACL and looked into many options as others have on their reviews. This brace is advertised as a effective brace for a much lower cost. I can attest to the same treatment by this company as others have had. Their customer service is pathetic. They are.polite to sell but angry if you are not satisfied with the product. I had my vet prepare the measurements for this brace so my pup would have the best fitted outcome. After providing the measurements and giving this brace a shot I have had nothing but losses. I would have been much better off spending the 300.00 difference for a brace that was made for my dog. This merchandise is not what it is descibe as. It is a velcro slightly adjustable trap that locked my dogs hind legs to the floor because of the slippage in the knee fitting that cannot be resolved. I spoke with the company in a friendly manner to explain my issues with the product to then hear I needed to take pictures of my dog walking in this brace as well as videos so they could make a recommendation on how to adjust the brace or send me another size. Are you kidding? I said the dog cannot walk in this brace. He did not want to move after quickly learning the trap would fall to his ankles locking him to the ground. I felt horrible not for me but for my dog. I contacted my vet which help me with the initial measurements and again to help fitting the brace. Even with expert help they said NO WAY is this going to work. I PROCEEDED TO CONTACT THE COMPANY AGAIN! They did not return my call. Without resolution I then proceeded to contact my Visa company because they have a extra level of protection. I have now opened 3 consecutive disputes on this item because the merchant attests that they have not received the merchandise back. I have provided a tracking number. Wth? I will be contacting the Visa company again and the BBB. NOW I DO NOT HAVE THE MERCHANDISE AND I AM OUT $254.00 AS time goes on here I am sure we will hear them respond to my review with the same demeanor as they previously responded to others. I absolutely would have been extremely joyful had this been what it was advertised to be. I was anxiously waiting for the merchandise to arrive to help my dog and relieve his discomfort but it just became a horrible experience. They will sell but not return that seems to be their ongoing MO. I used this merchandise of course to try and get my dog fitted. The merchandise was used 4 times for fitting purposes for a total of 4 hours. My dog has hair so I am sure there are some residual hairs in the device but would you not expect they would know from experience how to refurbish or clean the returned merchandise from their customers. I am just sick of dealing with this now its out of principle. If you try this just know you have been warned!
This is one of the worst products I've ever bought. What a waste of money. Do not waste your money! Bad Company and people who work there also.
I ordered the OrthoDog Harness for my elderly Shepherd with hip problems. Within a few hours of wearing the harness, once we took it off of her, she was completely immobile. Please beware! This harness doesn't work. And on top of that, they don't let you return the items once purchased---they're using the COVID excuse (i.e. cleanliness and such), however, it's just a way for them not to refund your money for a faulty item. I wish I had never put this on my dog. Please BEWARE! Instead of these hoax fixes, go see a vet a seek an effective treatment option for your dog.
The Ortho hip brace does not fit properly. The correct sizes were submitted. I'm suggesting that dog owners take their pets to an expert you is able to customize the appropriate hip brace.
Ordered hip hound brace, didn't fit despite following website measurement directions. Company gave me a really hard time and sent nasty email and only have me a partial refund after I filed a pay pal claim. Harness was flimsy and braces not supportive and wouldn't have helped even if they had one that fit.
DO NOT BUY THIS PRODUCT! Dealing with ORTHODOG has been an ABSOLUTE NIGHTMARE! Does not stay in place. Have to continually readjust. It also tore into my dogs leg drawing BLOOD. Because of this I couldn’t even use it! Oh yea, and their customer service is the worse I’ve ever had to deal with! The ONLY reason I gave them a star is because I had to - to write this complaint There are MANY other companies out there to help your poor family member. Take it from me, this will only hurt you and your dog even more than you both already are AN ABSOLUTE NIGHTMARE!
DO NOT PURCHASE THIS PRODUCT. I’m writing this review, in an effort to save someone else the aggravation, esp when already stressed B/C you have an injured dog & are trying to help it get better non surgically. If you are considering this product (Cruciate Care Knee Brace), please read this review, and go to the BBB website & read all the negative claims before buying. After purchase, I received a shipping confirmation within AN HOUR of ordering it, but when I had issues with it once my dog started wearing it, it was a nightmare to get a hold of customer service. When I finally did, I spoke with Elizabeth, the owner and developer. They like to take payment but they do not like to help fix problems or offer refunds. They state that they will not refund a product with hair on it, so when you first get it you are to put a shirt over your dog and socks on its legs until you are sure the brace fits, or you may receive a reduced refund or none at all. I followed the rules and insured a proper fit. The brace “fit” appropriately so I put it directly on my dog, but after she wore it for about a day, it became clear, that whenever my dog would lay down, the brace would slip down and literally hang up on the ankle of her injured leg. (See Picture Attached) When she would try to get up, the brace took her leg out at the ankle putting strain on the knee area. The brace is dangerous, esp for a dog who already has a CCL or stifle area injury. (I'll mention too that they throw it in your face that you agreed to and signed the return terms, as if that is their magic words to not be liable for anything.) I tried twice to contact the company via their online contact form, with pictures of the fit as well as how it looked when it slipped off and never heard anything. Then I tried calling (a little upset by now) and was told they “NEVER have problems with the online form" and I now needed to send the pictures again to another email. When I did, Elizabeth emailed me back, said it seems as though a custom fit brace would be better and I was to mail their brace back. See emails attached. (Another thing I will point out is it states on their contact form: "Note: If you receive a message that your email has been rejected as spam, please try using an alternate email address. The best method for contacting us is by using our contact form below. If you continue to have your email blocked as spam, please contact us by phone." I have NEVER in my life seen this on a contact form, and it made me think that they must have had problems somewhere to put this in writing..... but “they NEVER have had a problem receiving contact forms”.... A few days after mailing it back, I had to contact them to see if they received it and I was told that I would receive NO REFUND at all because of the dog hair and that the elastic was frayed. Again, the issue wasn’t with the fit, I handled that procedure as stated in the instructions, it was a DESIGN FLAW in the product that would never have shown up until after the dog wore it for a time, and NO ONE would have left the brace on their dog over top socks and a shirt for days - completely unrealistic. Also, by them saying the "elastic was frayed" on a brace my dog wore no more than two days is only another testimony to the overall quality of the produce. Don’t buy this product, it is a nightmare and dangerous! They eventually refunded me $30 (of the total fee of $262). I deserved a full refund. I’ll also comment that shipping initially cost $27 and I paid $9.45 to return it, as per instructions, and then they did not listen to me when I said I did not want it mailed back to me, so I could “Donate it….” (Its dangerous, why would I?), and THEY PAID POSTAGE AGAIN to send it back to me (if you’re are counting, it was shipped 3 times.) The business is managed terribly and there is a lot of wasted money being spent, but no refunds made when the issue isn’t due to customer use/error. DO NOT PURCHASE!
Ortho Dog is a specialized company that provides mobility braces designed to support dogs suffering from various injuries or ailments. Their product range includes hip, leg, and knee braces tailored to fit a variety of dog breeds, including German Shepherds, Labradors, Golden Retrievers, and Boxers. By offering precision-fit support, Ortho Dog aims to enhance the quality of life for pets, enabling them to regain pain-free mobility. Targeting dog owners who seek effective solutions for their pets' mobility challenges, Ortho Dog emphasizes easy ordering and customer support. The company provides detailed guidance on selecting the appropriate brace, measuring the dog for the correct size, and offers free fit consultations to ensure optimal comfort and support. With a commitment to quality, all products are made in the USA and come with the convenience of free shipping on orders over $50, catering to pet owners' needs for reliable and accessible mobility solutions.
This profile hasn't been claimed by the business owner.
