Really helpful staff and had the…
Really helpful staff and had the problem sorted within half an hour! Excellent service

PAIR Mobile is a leading phone repair company based in Ireland, specializing in a wide array of repair services for mobile devices including iPhones, Samsung, Huawei, and iPads. Established in 2010, PAIR Mobile has grown to serve customers across multiple locations, including Dublin, Cork, and Limerick. The company offers an extensive range of services, such as screen repairs, battery replacements, water damage diagnostics, and power problem diagnostics. With a commitment to using 100% genuine parts for all repairs, PAIR Mobile ensures a premium repair service for its customers. Targeting individuals in need of quick and reliable mobile phone repairs, PAIR Mobile caters to a broad customer base looking to restore their devices to optimal functionality. The company facilitates an easy booking process online, allowing customers to book repairs and drop off their devices at their preferred PAIR Mobile location. By maintaining an excellent service rating and prioritizing customer satisfaction, PAIR Mobile positions itself as a trusted choice for mobile phone repairs in Ireland.
PAIR Mobile receives high praise for its efficient service and helpful staff, with many customers noting quick turnaround times for phone repairs. Reviewers frequently highlight the professionalism and friendliness of the technicians, who are described as knowledgeable and caring.
Positive experiences include successful screen replacements and prompt assistance, making it a go-to option for tech-related needs. However, some customers express frustration with long wait times and miscommunication regarding appointments, particularly when they were told to return for services after traveling significant distances. Despite these occasional complaints, the overwhelming sentiment remains positive, with many recommending PAIR Mobile for its reliable and speedy service. Overall, PAIR Mobile is well-regarded for its customer service and repair efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 594 | 100% | -1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 4 |
| Sep 24 | 4.7 | 12 |
| Oct 24 | 4.7 | 13 |
| Nov 24 | 5.0 | 13 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 5.0 | 4 |
| Mar 25 | 5.0 | 3 |
| Apr 25 | 4.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 3.7 | 3 |
| Jul 25 | 3.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I recently had the screen on my iPhone and iPad replaced in Pair Swords”
“Do yourself a favour and stay away from Pair, worst customer service ever”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tech Support.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.5 out of 5 (good) | 4.0 out of 5 (good) | −6% | 594 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: PAIR Mobile is #3 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 3.5).
500 reviews of PAIR Mobile. Filter by what matters to you.
Really helpful staff and had the problem sorted within half an hour! Excellent service
I had a water damaged phone. Brought it over to them, they told me that I would have it back in a couple hours, that became two days plus weekend, so four. After that, I was told that the phone had been water damaged but the damage was limited to the screen; they told me that they didn't have a screen for my brand and would check with their provider and let me know ASAP. Two days later, after *I* called, they told me that they wouldn't get the display, so I could collect my phone. I got the phone, bought the display, waited for it to arrive, brought it to a technician... Just to be told that also with the new display doesn't work. In all of this, a month passed, I spent a lot of money and I'm back to square one. I don't know for other people, but I feel completely scammed by these people. PS: "Shop fully managed by irish people" is total BS.
Waiting 4 days for a response for a refund that could not take place. No customer service present
Quick answers to the questions people ask most.
Repair times can vary depending on the issue and device. However, many customers have experienced quick turnarounds, often within the same day. For a specific estimate, please visit our website or contact us directly.
Yes, we strive to provide upfront pricing for common issues. For a detailed estimate based on your specific needs, please visit our website or contact one of our stores directly.
PAIR Mobile specializes in repairing a wide range of devices, including smartphones and tablets. For more information on the types of devices we service, please check our website or reach out to us.
We stand behind the quality of our repair services. For detailed warranty information, including terms and conditions, please visit our website or inquire in-store.
Customer satisfaction is paramount to us. If you're not satisfied with the service received, please contact us directly to discuss your concerns and how we can make it right.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I had pleasure to visit the store ( pair mobil unit 24A crescent shopping center, Dooradoyle, co. Limerick) few times. My first unpleasant experience was when I got selfie stick for Mother’s Day. My son and my husband where informed by tricky sales person that it fits over every iPhone case. Unfortunately it didn’t hold my iPhone 14 pro with standard original otter case with built in pop socket. We couldn’t exchange it simply because your store hadn’t any other brand and we couldn’t get the refund. Ok. No big deal we took unwanted charger instead. My second unpleasant experience happened just few days ago. I presented to your sale person exact screen protector OTTER brand I wanted and I was informed that you have it. I was buying second item with it. I paid and happily put it in my bag. 5 min later I realized that I was tricked to buy different brand. Went back and confronted the sales person. 5 min after the purchase and with unopened box I couldn’t get my money back and your store wouldn’t order the otter alpha glass I requested in first place.
Nihad was such a great help. He went above and beyond to help me. When I arrived at his stall in Dundrum I was frustrated and upset about my phone. He made me laugh with his jokes and taught me about backing up my data and took extra time out of his day to make sure I was leaving a happy customer. I will be recommending him to friends and family ❤️ I will be dropping by to say hi to my new friend whenever I drop into Dundrum. Thank you so much again Nihad and I hope you like my review. Remember you speak great English 👌
If all customer services were like this, Ireland would surely be Utopia. Trod on my I pad, not a good idea at all. Gave the machine to Pair in Dundrum with certain trepidation. However, great service, well informed through phone calls and fixed in a jiffy. 2 w.days. New screen is not quite apple standards but close enough and 200 Euro cheaper. Thanks guys.
I had great service from Nihad in Dundrum store will definitely return
I didn't feel a significant improvement in battery life after I replaced it, just a little.
The booking process was really easy. I brought the phone to Liffey Valley. They repaired for me in an hour and all good. Repairs are expensive. You are paying for the labour and expertise. I was replacing my charging port. I can buy the part for less than 8 Euro but the repair was 78 Euro. I any case you pay for the expertise.
Great job thank you
Worst customer care experience ever!!! All the promises on the website are pure false advertising! Gave my sons phone to replace the battery. I’ve left the phone in the morning, got it back in the end of the day, not in 30 minutes. The new battery was faulty. It was only working for a half of the day. I’ve returned the phone back to the store on the following day. They’ve kept it for 2 weeks, didn’t call me once. Now they are making me to pay €200 for broken mother board. The phone would have to be sent to Dublin for another 2 weeks. The manager said they are not responsible for damaging the phone. The phone was perfectly fine before I gave it to them. Didn’t even say sorry to me. The simple battery replacement turned into unreasonable costs and waste of time.
Good service job well done
Excellent services. Good quality products and outstanding customer service! Hats down to Thomas, who helped me out on an upgrade of my phone. He listened carefully to my needs and wants and coherently advised me on what device suited me the most. He wasn't wrong in any aspect at all. To top it all off they have very reasonable prices. Due an upgrade/repair? Call down to Thomas in Liffey Valley stall. You will not regret it. Thanks again.
Excellent service
I got a brand new screen, which was of better quality than the one from my previous replacement a few months ago. Kind of a lottery of what you're going to get. Came to the shop at the opening on the morning, hoping i would get that sweet repair in 30 min as advertised on the website, but no, was told to wait in the afternoon. Nothing you can say when your phone is broken. a bit disappointing.
I went to the shop at Limerick on 9 June. When I took my phone in for repair, there were a lot of phones that needed repair and that it would be Monday before my phone could be repaired. But, when I said that I came from a very very long away, they agreed to fix it today. I am very grateful to the lady shop assistant and the repair man. Thank you very very very much!!!
7/6/23. Friendly and helpful staff , fast and efficient service,
Super quick and great service
PAIR Mobile is a leading phone repair company based in Ireland, specializing in a wide array of repair services for mobile devices including iPhones, Samsung, Huawei, and iPads. Established in 2010, PAIR Mobile has grown to serve customers across multiple locations, including Dublin, Cork, and Limerick. The company offers an extensive range of services, such as screen repairs, battery replacements, water damage diagnostics, and power problem diagnostics. With a commitment to using 100% genuine parts for all repairs, PAIR Mobile ensures a premium repair service for its customers. Targeting individuals in need of quick and reliable mobile phone repairs, PAIR Mobile caters to a broad customer base looking to restore their devices to optimal functionality. The company facilitates an easy booking process online, allowing customers to book repairs and drop off their devices at their preferred PAIR Mobile location. By maintaining an excellent service rating and prioritizing customer satisfaction, PAIR Mobile positions itself as a trusted choice for mobile phone repairs in Ireland.
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