Panasonic faces significant criticism from consumers, with many expressing frustration over poor customer service and product reliability. Reviewers frequently report long wait times when seeking assistance, with one customer stating they waited over an hour for a response.
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Complaints about faulty products are rampant, including malfunctioning microwaves, air conditioners, and TVs, often accompanied by inadequate support during the repair process. While a few customers praise specific products like the electric razor and microwave for their initial performance, these positive experiences are overshadowed by the overwhelming number of negative reviews. Issues with shipping and high fees for repairs further exacerbate dissatisfaction.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.9
60
100%
● Low
1.9 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review May 2025.
Last 3 months
1.0▼ 0.5
12-month avg
1.5
All-time
1.9
Category avg
1.9
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jun 24
3.0
2
Jul 24
1.0
2
Aug 24
—
0
Sep 24
1.0
1
Oct 24
—
0
Nov 24
1.0
1
Dec 24
1.0
1
Jan 25
—
0
Feb 25
2.0
1
Mar 25
—
0
Apr 25
1.0
1
May 25
1.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 13 positive reviews
Smooth experience15%
2 mentions
Prices & value15%
2 mentions
Quality15%
2 mentions
“My Wife felt my Face and she was Astonished she said it was as Smooth as a Babies Bottom and she told my Daughter to...”
On “Smooth experience” · Jan 9, 2022
Top complaintsof 47 negative reviews
Customer service51%
24 mentions
Warranty19%
9 mentions
Response time13%
6 mentions
Payment issues9%
4 mentions
“I sent my Lumix camera in for repair”
On “Customer service” · Feb 11, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics.
Overall rating and review count for this company and similar companies
Today I waited well over an hour for an answer from a Panasonic rep on my phone about a product! That is a record for me! They stink! I will NEVER buy another thing from Panasonic!
Louis Parisi
I'll just relate an effort to buy a am/fm battery/plug-in radio. Nothing fancy here...basic portable radio...sku rf2400. Radio arrived, new batteries installed to exact specs, and battery power didn't... See more
This company is terrible. They offer BD-RE DL optical media which is blue ray rewritable disks with a capacity of 50Gb and charge a rediculous amount for them! What are we in the dark ages? Rewriteabl... See more
I sent my Lumix camera in for repair. I received not one, but three estimates - each asking for more money.
The shipping was sub-par and left the camera open to damage. It had a sheet of bubble wra... See more
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Today I waited well over an hour for an answer from a Panasonic rep on my phone about a product! That is a record for me! They stink! I will NEVER buy another thing from Panasonic!
Louis Parisi
I'll just relate an effort to buy a am/fm battery/plug-in radio. Nothing fancy here...basic portable radio...sku rf2400. Radio arrived, new batteries installed to exact specs, and battery power didn't work. Plug in fine. Returned the radio and second one arrived. Wife and adult son re-checked my, by the directions, battery install...no battery power to radio. Plug in fine. Panasonic response essentially, Oh well, take it to a Panasonic dealer! Never intended this a "life quest"..just wanted a portable radio.
This company is terrible. They offer BD-RE DL optical media which is blue ray rewritable disks with a capacity of 50Gb and charge a rediculous amount for them! What are we in the dark ages? Rewriteable optical media is critical for computer data backups. The ability to wipe disks or rewrite them for this purpose is critical for backing up personal private data. The market for rewritable high capacity optical media is held back by companies like this. Rewritable CDs, DVDs, and BD (blue ray) have been around for ages and we still have to pay an arm and leg for it. I'd like to see the market improve with lower cost high capacity rewritable optical media. Today's only real option for backing up personal data to prevent computer disasters is hard drives and hard drives love to fail, the whole reason for backups!
I sent my Lumix camera in for repair. I received not one, but three estimates - each asking for more money.
The shipping was sub-par and left the camera open to damage. It had a sheet of bubble wrap rolled around it, but the bubble wrap wasn’t secured so the camera slipped out and might have bounced around in the package.
The camera seems to work but I hope it didn’t get any internal damage from the lack of appropriate packing.
I would not recommend the Panasonic repair service unless something was under warranty.
Bought 5 air-conditionioners/heaters and put them up in my hous in order to manage tempature inside and guess what? Non of them work for shit, eigter doesnt heat ir cool or heat or cools way WAY beyong the tempeture its meant to go, i regret my purchase of this trash with all my heart butpanasonic wont let me refund their broken/shit product. Very disappointing. Januari 2024-december 2024
I was very pleased with this microwave by Panasonic my last one by them lasted years. But sadly after a year of happy use the defrost program started to cook instead of slowly defrosting, same regular product from the supermarket are no longer defrosting perfectly but are now starting to cook within minutes, luckily I was still in the kitchen after turning on the usual Chaos Defrost to hear spitting and the scent of cooked mince in the air.
JL were helpful to forward me on to Panasonic customer care and have also been corresponding endlessly with the appalling customer service provided by Panasonic even to the point of having the call cut off!! and that's where the disappointment really heats up!!
I have been given every excuse under the sun, requested to do numerous test with my purchased meat products, I've sent images, videos of said sizzling frozen items but still the requests keep coming. They seem to be completely ignoring the fact that this microwave was working just fine until now! The latest excuse "the unit will not be able to defrost a deep-frozen whole chicken easily at all. Kindly note that it is very difficult to defrost a deep-frozen whole chicken in the microwave. We recommend cutting it into pieces and, to leave the chicken to defrost at room temperature for longer'. Odd because its been defrosting perfectly till now!
Now awaiting for a manager to call, dont see that happening. The palaver continues…..
I’ve been waiting a month now for my refund for a microwave that didn’t even work for 2 months with an error they swear is rare. I emailed them all requested information and they emailed me back asking for the same information that was STILL in the same email chain….. I sent it yet again and a month later and still no refund sent. Pathetic. Don’t waste money on this brand. This all started beginning of August and I got the run around then finally settled on a refund August 28 I re sent the email and still NOTHING. I’ve reached out since trying to find an update…. Nothing. The guy doing it his part of the job should be looking for something else. He is terrible.
Bought a new cordless phone system in April 24 and it went out in July 2024. Customer service wants me to send it in repairs which takes several weeks to complete. In the mean time my 86yr old MIL who lives alone in rural west Texas is supposed to get by without a phone. Terrible Customer Service. Never buying another Panasonic product.
Ik heb 2,5 jaar geleden gekocht de Panasonic NN-DS596M combimagnetron, hij was niet goedkoop , maar in deze 2,5 jaar is hij al 2 keer gerepareerd onder garantie, en wat blijkt, weer stuk , moet weer worden gerepareerd, dus nu is het gehele kosten plaatje voor mij, ondanks intensief mailcontact met Panasonic, sta ik dus gewoon met lege handen , hij doet het nog, maar stopt hij er helemaal mee gooi ik hem weg, ben het zat, slechte service en in mijn geval slecht apparaat, maar dat weet je pas achteraf
I’ve owned several of their products over the years, most notably an electric razor which I purchased in 2015- it’s still running: I’ve never replaced the blades, despite the fact that I have a heavy beard; I clean it after every use; and it doesn’t hold a charge as long as it used to. I have thought about replacing it with a newer Panasonic razor, but why? So long as mine keeps working, I probably won’t.
I bought a Panasonic 65" LED android smart TV (model: TX-65HX712E)
I bought the TV summer of 2021 So its roughtly 3 years old in total. The TV has been taken good care of. Its been in our livingroom in our rental appartment first, after a year we moved to our own appartment and have been in our bedroom since then.
The TV has never been dropped, nothing has hit the screen as we have no kids og animals. We are none smokers!
We had some small issues from the beginning with the TV being very slow at startup. Sometimes I had to do a hard reset (unpluging it from the electricity). And Ive had to completely reset factory settings once as it didnt responde to hard reset.
We have never had anything connected to the TV besides the Bluetooth remote that followed along with the TV.
Its only been connected to the internet in order to use Apps as Netflix, HBO etc.
An evening last week we wanted to continue watching a Netflix series we had started. On startup the screen picture was "smashed"? we had a white bar on the left side from top to bottom about 1/8 of the screen? we had been seeing TV the evening before nothing wrong?
So I contacted Panasonic and explained what had happen and that the TV had been running for 83 days 12 hours and 58min ( you can find the info in the settings of the TV).
Just got a standart response that they were very sad to hear this... but they couldent help us!?
So this is what to expect from a TV in the upper price range (cost more than 1000Eur).
Ive previously had a top of the line Panasonic Plasma TV that I couldent kill, I sold the TV for a box of beer to some student that needed a TV for his room.
So after this experience the next TV I buy is definitely NOT a Panasonic. And for the future buys I wont consider Panasonic with this very bad experience and poor service.
Faulty Brand New Panasonic Split AC & Unresponsive Customer Service
I'm extremely disappointed with Panasonic. I recently purchased a brand new split AC unit, only to discover it malfunctioning.
To make matters worse, I contacted Panasonic by email ten days ago regarding the issue, but haven't received any helpful response or resolution. This lack of communication and customer service is simply unacceptable.
Considering the faulty product and Panasonic's complete lack of response, I strongly advise against purchasing their products.
I received a wet/dry shaver for Christmas 2023, and in March a part broke so I went online to file a claim, never heard anything. I now have 3 ticket numbers and no repaired shaver. I have been told that this was escalated 2 times...nothing.
I will NEVER ask for or buy another panasonic product again
I used to trust Panasonic. I bought 2 of the worst DVD players I have ever had in all the years that they have been out. Delayed responses, frequent rejection stating discs are incompatible, functions like Zoom that is loaded on the CD but can't be touched unless you're connected to the internet and pull it off something else. Complete pieces of s***. I guarantee I will never buy another Panasonic anything again. They certainly weren't the cheapest and they certainly are the worst. It's really too bad because once I trusted the company and its products. I swore at these for the 2 years I've owned them. They went to recycling today.... that way they may have some value.
Bought a new Panasonic AC/D/C, AM, FM radio, model 2400 a few days ago. UNABLE to contact anyone at the email, nor phone numbers listed on the instructions.
All I wanted to know was:
1) can I keep the AA batteries in the radio when using the AC power cord?
And, 2) does the power cord into the radio, also, recharge AA batteries.
TOTAL FAILURE to reach anyone at Panta. Disgusted.
I contacted Panasonic as I was having trouble with their batteries. As I had trouble with two different types I decided to inform them. These were dated to be expired in 2030 and after their first installation, and using them in their second installation, the battery would die after a week? The other type used in my alarm system would also only last a month? Disappointed as after we made contact at Panasonic no one tried getting back to me! I am buying another good brand to replace my Panasonic batteries and doing better. Panasonic, from their reviews, are going downhill.
I am thoroughly irritated. I need help setting up a 2 line corded/cordless phone. I call. I wait a long time. I get someone on the phone I cannot understand. Customer support sucks.
The turn table quit working and the microwave is less than a year old, maybe 6-7 months. I had registered it when we first bought it. Contacted Panasonic, it took over a week for a reply. Their solution was to take it to a repair shop, our choices were one that was 100 miles away and another one that was over 2 hours away. We are seniors so neither of these places would work for us. I corresponded with them off and on for 3 weeks or more with no solution. Panasonic customer service is terrible. We will never buy a Panasonic item again. Why have you register you item if they are not willing to stand by the warranty! Margaret Orr customer ticket 85331
I haven't heard about any breakthrough innovations from this company recently, but I remember that this brand had almsot no competitors back in the day.
Their tape recorders were pretty popular in 90s. I had a couple of one that period, and I should say that it's still working. Yeah, cassettes turned into a rarity, and it's very difficult to find them even on the secondary market, but it's possible.
Ho acquistato un forno NN-CS88LBEPG MICROONDE COMBINATO top di gamma panasonic da oltre 700 euro. Il forno si è guastato subito dopo l'acquisto ed è stato cambiato dal venditore, Amazon. Dopo 2 anni e 4 mesi il nuovo forno si guasta ancora, con una riparazione da 100 euro durata 2 mesi. Il centro riparazioni faticava a capire quale fosse il guasto. Contattato il Customer Care panasonic mi hanno detto che per loro è tutto normale e che per l'attesa mi danno un buono da 15% di sconto da usare sul loro sito ( peccato che il loro sito sia generalmente più caro del 40% degli altri rivenditori ) e oltretutto dopo questa esperienza con il loro TOP di gamma pensano davvero che ricomprerò Panamerdasonic?
