Panasonic faces significant criticism from consumers, with many expressing frustration over poor customer service and product reliability. Reviewers frequently report long wait times when seeking assistance, with one customer stating they waited over an hour for a response.
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Complaints about faulty products are rampant, including malfunctioning microwaves, air conditioners, and TVs, often accompanied by inadequate support during the repair process. While a few customers praise specific products like the electric razor and microwave for their initial performance, these positive experiences are overshadowed by the overwhelming number of negative reviews. Issues with shipping and high fees for repairs further exacerbate dissatisfaction.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.9
60
100%
● Low
1.9 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review May 2025.
Last 3 months
1.0▼ 0.5
12-month avg
1.5
All-time
1.9
Category avg
1.9
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jun 24
3.0
2
Jul 24
1.0
2
Aug 24
—
0
Sep 24
1.0
1
Oct 24
—
0
Nov 24
1.0
1
Dec 24
1.0
1
Jan 25
—
0
Feb 25
2.0
1
Mar 25
—
0
Apr 25
1.0
1
May 25
1.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 13 positive reviews
Smooth experience15%
2 mentions
Prices & value15%
2 mentions
Quality15%
2 mentions
“My Wife felt my Face and she was Astonished she said it was as Smooth as a Babies Bottom and she told my Daughter to...”
On “Smooth experience” · Jan 9, 2022
Top complaintsof 47 negative reviews
Customer service51%
24 mentions
Warranty19%
9 mentions
Response time13%
6 mentions
Payment issues9%
4 mentions
“I sent my Lumix camera in for repair”
On “Customer service” · Feb 11, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics.
Overall rating and review count for this company and similar companies
Gemis aan klantvriendelijkheid na garantietermijn...
Gemis aan Klantvriendelijkheid na Garantietermijn
Ik voel me genoodzaakt mijn ervaring te delen met Panasonic, die helaas niet aan mijn verwachtingen heeft voldaan. Onlangs is een Panasonic tondeuse dat ik van hen heb gekocht, net na het verstrijken van de garantietermijn, defect geraakt. Wat me nog meer teleurstelt dan de kapotte aankoop zelf, is het gebrek aan coulance en empathie vanuit het klantenserviceteam van Panasonic.
Ondanks het feit dat het product slechts kort na de garantieperiode kapot ging, lijkt Panasonic niet bereid om enige verantwoordelijkheid te nemen. Hun reactie was teleurstellend zakelijk en miste totaal de menselijke touch. Ik begrijp dat garantieperiodes bestaan, maar ik had gehoopt op meer begrip voor mijn situatie, vooral gezien het feit dat ik een trouwe klant ben.
Het gebrek aan coulance en empathie van Panasoic heeft me teleurgesteld en doet me nadenken over mijn toekomstige aankopen bij dit merk. Het zou waardevol zijn als Panasonic zou overwegen om hun klantenservice te verbeteren, niet alleen omwille van de klanttevredenheid, maar ook om het vertrouwen van hun loyale klanten te behouden.
Bought a microwave little over a yr ago. Spent quite a bit for it. Now it is having problems just few months after warranty ran out. Would not recommend any Panasonic products. I had a different brand and it lasted almost 7 yrs.
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This brand used to be successful on market but now goes down hill for reasons. I bought a nose hair trimmer from Amazon for $14 in Feb,2023. It doesn't work properly since Sep, 2023. So I contacted their service center and was told there was no repair center near by. So they asked me to ship it to their repair department by my own spend which was as much as a new trimmer. I now understand why they're going down hill from their business. I can also now understand what other customers' thoughts if their purchase their large appliances from this brand. Not anymore. I won't spend even a penny on this brand ever again.
I purchased a Panasonic Microwave 10 months ago and it stopped working properly. I contacted Panasonic tech support and they had me reset the unit. It lasted one week and I contacted them a second time. They were so rude ad unprofessional demanding I send them photos and a list of what items I had cooked inside the unit. I sent them proof of purchase and they refused to honer the warranty. I wouldn't recommend purchasing any of their products. Customer service employees need re-training on how to treat customers.
Tv Panasonic, un disastro come il suo post vendita
Esperienza avuta con Panasonic Italia che non è recensibile da Trustpilo.
Sicuro di un marchio di un certo prestigio ho comprato da Unieuro, nel novembre 2022, un televisore 24 pollici modello TX-24JS350E.
Dopo qualche tempo la tv aveva grosse difficolta all'accensione , lampeggiava il led verde/rosso e non partiva, bisognava staccare e riattaccare per resettarlo. poi smise di farlo. Di tanto in tanto Alexa , a cui era collegato, mi diceva impossibile trovare l'apparecchio, con rispondeva nemmeno ai suoi comandi...Un mese fa ha iniziato ad avere grossi problemi di ricezione, molti canali andavano a scatti e l'audio discostante. Poi via via si è aggravato non riuscendo più a vedere nemmeno un canale avendo mezze schermate pixellate con immagini "freeze". Pensando ad un problema di antenna, nonostante tutti i vari tv Samsung che ho in casa non avessero alcun problema, ho prima cambiatole varie prese tv, poi addirittura appartamento andando a provarlo in casa di un vicino. Nulla. Non risolto. Quindi portato all'assistenza di Firenze (55 km da casa mia, una passeggiata) dove lo tengono 2 settimane; Alle fine della secondo gli scrivo chiedendo notizie.. vengo liquidato " con diagnosi " a noi funziona, è una settimana che è in prova, lo può venire a riprendere". All'atto del ritiro nessuna ricevuta di uscita e/o folfio di lavorazione. Consiglio: far controllare l'antenna (cosa che avevo già fatto fare e, poi, gli altri tv non hanno problemi...) e di continuare il collaudo a casa. Ritirato, rimontato, idem, nulla era cambiato. Faccio anche un nuovo reset di fabbrica, ma impossibile utilizzarlo. Faccio altre foto e video esplicativi che mando all'assistenza che ancora una volta mi liquida con un " per loro è un mio problema di antenna, chiamare antennista". Oramai esausto confido e chiamo il "fantastico" customer care di Panasonic Italia che dopo promesse, chiacchere e lusinghe ha smesso di rispondere trincerandosi dietro alla scusa che, se l'assistenza non trova nulla loro non possono fare nulla. Mi è stato detto che avrebbero scritto al centro assistenza con in copia Panasonic Milano per poi farmi sapere come risolvere il problema. Era il 13 luglio...nessuna nuova (titengo sia una cosa assai difiicile...) Da notare che ho il vicino di casa antennista che ha fatto varie prove con lo strumento "misuratore di campo", di cui ho foto e video, il quale conferma, anche se non sarebbe servito, che l'impianto è perfetto. Chiaro che il tv Panasonic ha seri problemi di ricezione, chiaro anche che con l'assistenza di Firenze non la spunto, chiaro, infine. e anche lampante che il costumer care che NON risponde dall'Italia, luccica tanto , ma non è oro. Sono dei muri (inutili) di gomma su cui perdere tempo e rimbalzare. Consiglio spassionato: evitate Panasonic che mi pare sia decaduta parecchio, evitare il suo costumer care che non ti lasciano parlare e ti fanno passare da scemo. Tv accantonata e comprata una nuova, Samsung ancora una volta, che, guarda il caso, funziona benissimo con quell'antenna. Grazie per l'attenzione.
My brand new Panasonic microwave stopped working, contacted Panasonic customer service a month ago and still have gotten no response after numerous phone calls and emails. They have the worst customer service I have ever incountered in my life. Will never buy another one of their products.
DO NOT BUY from Panasonic !! What used to be a reputable company many years ago has "gone by the wayside " That description came from an Auth. Service Center. At least they once were. There is absolutely no recourse when you buy Panasonic inferior products. They make sure you never get a live person or chat. Forget any service centers because they are closed or like the one, I thought I finally found said they do not honor their warranties so we dropped them. That was my last hope. A $225 Microwave stopped working in less than 5 months and NO RECOURSE. I spent a full hour calling EVERY single number associated with that Mickey Mouse Company. Actually, I would have much more faith in Mickey Mouse. Panasonic gets 0 stars all the way around, cheaply made products, No customer service and toilet paper is worth more that their warranty.
I am completely done attempting to claim a warranty on my microwave. It was purchased on 11-22-22 and broke over a week ago. I found the service number for local repairs on the web, called the number and was told the throw the unit away because gas is too expensive to bring it in.
ASSISTANCE| UNIT HAD MOIST🚫⚠️ Unacceptable Fabrication
emcor mandaue Cebu Philippines
Hi Sir Simeon,
Good day!
We want to inform you that this is about your refrigerator
that was checked by our Technician in your house.
We raise your concern to our supplier for these moist units, Sir.
As per supplier (Panasonic incharge) it is normal for the unit to create moisture.
Especially if the unit opens frequently, the heat will come in so the ice will melt
and create moisture.
Thank you so much.
Ann
my reply real issue
Greetings
thank you for your response
The Technician's discovery and conclusion regards my concern was not based on the normal functioning of the unit and moisture created. But based on a part inside that has not been insulated, causing corrosion, the technician continued and explained to me the standardized requirements for refrigerators would be properly insulated, and in such a case corrosion would not be evident.
Furthermore when I asked the Technician what the possible options are towards a solution, I was reassured by him that he will be taking the appropriate steps to inform you adequately about the situation, so that the problem at hand can be addressed and taken care of promptly and properly.
Failure to adequately manufacture a product in regards to insulation, is highly unethical practice.
I trust the matter will be resolved soon, as I do not plan on visiting your office, however if that's the case, and appropriate customer service is not provided, I will take the needed steps.
I do not appreciate ignorant belligerence.
As I have been waiting several weeks to resolve this matter.
I trust to hear from you soon
I'm writing about the longevity of a Panasonic product. Believe it or not, my microwave (model NN 3538) is currently 27 years old! I've used it daily, neglected it, and moved it to 3 different states. I don't see it ever dying but if it does, I'll definitely get another Panasonic. I'll probably end up leaving this one in my will.
These guys are the worst! You buy a product and then when you have an issue and call them they want to charge you before you even speak to them. What a con this is - maybe well help you or maybe not but please pay us just to talk. They should take the name "consumer" off their website - the most consumer unfriendly "consumer" company I've dealt with.
Panasonic heatpumps are crap. Very noisey. Atuators for fan blades are noisey. Cheap plastic parts expand and contract. Such a horrible nasty machine. You can even hear the outside unit making a racket.
Today I bought a Panasonic NN-SD65LS Microwave. I bought it for several reasons. First, I kept having the thin plastic covering of the controls of the other microwaves I bought scratch up with my nails. I didn't do it intentionally but it is ridiculous that manufacturers don't realize that this might happen. So, this is microwave number three in the last three months. This microwave has metal buttons and a metal dial. This will definitely not become scratched.
The second reason I bought it was because it is a Panasonic. I have sworn by Panasonic for over 40 years. I had a cassette recorder in the 70s that I dropped on the floor a few times. It didn't hurt it at all. Panasonics are so well made. I have, then, bought many Panasonic products through the years. They work well and really last.
Until a few days ago, I didn't know that Panasonic made microwaves. I'm really glad that I found this out.
I bought my microwave at Home Depot. If you search my model online, you will see that all of them are black and stainless. Mine is different. It has turquoise accents. For me, this is a pleasant surprise. My kitchen is an eclectic retro kitchen with blue walls to resemble the sky, some red retro small appliances to add color, and flowered curtains among other things. So, this matches perfectly. It gives it the retro look that I have been trying to achieve in my kitchen and this color is perfect to go along with the decor of my kitchen.
I don't usually like to write reviews right away because, when I do, things break and I can't take that back. In this case, I am very happy to make an exception because I want to tell people to buy a Panasonic microwave. These are the best microwaves that you can buy for under $500. Mine was $199. I did buy the service plan for $25 just in case but I will be thinking about whether I should cancel it because Panasonics don't break. I only bought the service plan because I have had so many problems with microwaves over the last several years. In total, I have probably bought six microwaves in two years. Some stopped working. Others became rusted. Some had that horrible plastic scratching on the controls. Microwaves have been bad luck for me before now.
This microwave does come with the standard owner's manual which I will have to read because I'm not sure how to use this type of microwave. It is a Genius microwave with very many features. I love that it has all of the features too. They will not let me post a link here. So, I have listed the features. There might be other ones that I don't know about yet.
Popcorn Button
Sensor Reheat Button
Sensor Cook Button
Power level Button
Auto Defrost Button
Keep Warm Button
Cooking Timer/Clock Button
More Button Increase the cooking time by 10% or 20%.
Less Button Decrease the cooking time by 10% or 20%.
Start, Weight/Time, and Sensor Menu Dial
You can set standing time, delayed start, or keep warm.
It even has a child safety lock. Moms and Dads, you really need to consider this one.
I'm thrilled to death that I found this microwave and I highly recommend buying a Panasonic microwave the next time you need to replace your microwave.
Have bought 3 Panasonic soup makers - in each case the motor has packed up after 15 sessions even though I followed dicing rinstructions - very disappointing dave
Panasonic. Mi far conoscere Al mondo di Elettronica..
Acquistato vari Prodotti di marchio Panasonic.. Dvd,,Telecamera dv,, ecc. Ultimo acquisto Macchina fotografie Lumix... fa foto da paura.. binari insieme obiettivo lumix Leica ,, e una spettacolare ,,, provare per credere.. ho scoperto mondo di foto grafia con lumix e Leica.. grazie voi e team di Panasonic.
Completamente insoddisfatta, ho comprato un estrattore panasonic presso un punto vendita lontano da casa mia, al rientro, nel montare l'elettrodomestico ho visto che mancavano ben 4 pezzi. Ho chiamato il negozio dove ho fatto l'acquisto, dicendo loro che non potevo andare fin lì per la sostituzione, allora mi hanno indirizzato verso il negozio più vicino a me per fare l'esposto. L'addetto al reparto ha prontamente inviato una mail, con i dovuti allegati. Dopo più di due mesi, dopo i dovuti solleciti e varie telefonate inutili e inefficaci Panasonic si degna di rispondere che la questione non è di loro competenza. Come se l'imballaggio l'avesse fatto qualcun'altra!? Intanto è passato troppo tempo e per il centro assistenza del negozio dove è avvenuto l'acquisto non ho diritto alla sostituzione, ma solo ad uno sconto. Ora sono costretta a comprare i pezzi mancanti, che non costano poco, per veder funzionare l'estrattore. Mi sento imbrogliata per non dire derubata.Mai più comprerò un prodotto Panasonic.
