Parker & Sons is a reputable home services company based in Phoenix, Arizona, specializing in HVAC, plumbing, and electrical services. Established in 1974, the company offers a comprehensive range of services, including air conditioning and heating repairs, plumbing maintenance, electrical installations, and more. With a commitment to providing timely and reliable service, Parker & Sons caters to both residential and commercial customers seeking expert solutions for their home comfort needs. Recognized for its industry knowledge and customer satisfaction, Parker & Sons has earned an A+ rating with the Better Business Bureau. The company operates 24/7, ensuring that customers can access essential services without extra charges for nights, weekends, or holidays. By focusing on quality workmanship and customer care, Parker & Sons has become a trusted choice for homeowners in the Phoenix area looking for dependable HVAC, plumbing, and electrical services.
Parker & Sons receives mixed feedback from customers, with a significant number expressing dissatisfaction. While some reviewers commend the quality of service and professionalism of technicians like Scott Swenson and Chris Olsen, many others criticize the company's pricing and reliability.
Consumers frequently mention inflated fees, with quotes for simple repairs reaching exorbitant amounts, leading them to seek alternatives. Additionally, there are numerous complaints about poor communication and missed appointments, with some customers left waiting for hours without service. Despite a few positive experiences highlighting prompt service and knowledgeable staff, the overall sentiment leans negative due to the prevalence of complaints regarding costs and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 60 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2026.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 5.0 | 1 |
| Sep 25 | 3.7 | 3 |
| Oct 25 | — | 0 |
| Nov 25 | 1.0 | 1 |
| Dec 25 | — | 0 |
| Jan 26 | 5.0 | 1 |
| Feb 26 | 5.0 | 2 |
| Mar 26 | 1.0 | 2 |
| Apr 26 | — | 0 |
| May 26 | 1.8 | 5 |
| Jun 26 | 2.7 | 3 |
| Jul 26 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Have been super impressed with Parker and Sons service so far”
“Back in February 2026 I called Parker and Sons to look at my A/C”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 2.0 out of 5 (poor) | — | 60 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | — | 596 |
Bottom line: Parker & Sons is #5 of 5 on overall rating in this group. On value, Prime Property Management scores higher (4.1 vs 2.0).
60 reviews of Parker & Sons. Filter by what matters to you.
Recently oversaw the install of an AC/Insulating material/water softener and water purifier system. So far, so good. The sales people and technical staff were efficient and professional. Everybody was friendly and courteous. Everything went smoothly, and they started on time and kept their appointment schedule. I never give 5 stars, they did nothing wrong to get 4.
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Polarized pattern: few middle ratings. 37% of recent reviews are 4–5★ and 63% are 1–2★.
Parker & Sons is a reputable home services company based in Phoenix, Arizona, specializing in HVAC, plumbing, and electrical services. Established in 1974, the company offers a comprehensive range of services, including air conditioning and heating repairs, plumbing maintenance, electrical installations, and more. With a commitment to providing timely and reliable service, Parker & Sons caters to both residential and commercial customers seeking expert solutions for their home comfort needs. Recognized for its industry knowledge and customer satisfaction, Parker & Sons has earned an A+ rating with the Better Business Bureau. The company operates 24/7, ensuring that customers can access essential services without extra charges for nights, weekends, or holidays. By focusing on quality workmanship and customer care, Parker & Sons has become a trusted choice for homeowners in the Phoenix area looking for dependable HVAC, plumbing, and electrical services.
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