Passenger is a responsible outdoor clothing brand dedicated to creating sustainable apparel designed for adventure and exploration. The company offers a diverse range of clothing and gear for both men and women, including jackets, shirts, and accessories tailored for various outdoor activities such as hiking, biking, and water sports. All products are crafted with an emphasis on minimizing environmental impact, utilizing recycled or organic materials in their manufacturing processes. Targeting environmentally-conscious consumers, Passenger aims to provide high-quality outdoor clothing that not only supports active lifestyles but also promotes eco-friendly practices. For each order placed, the company commits to planting a tree, reinforcing its dedication to environmental stewardship. With a focus on both style and sustainability, Passenger caters to individuals looking to embrace their journeys while making responsible choices in their shopping habits.
Passenger receives overwhelmingly positive feedback for its high-quality clothing and efficient delivery service. Reviewers frequently highlight the excellent craftsmanship and comfort of the garments, with many expressing satisfaction over the fast shipping and accurate product descriptions.
Customers appreciate the brand's commitment to sustainability, noting the tree-planting initiative with each order. However, some consumers report issues with refunds and tracking for their orders, indicating that not all experiences are seamless. Despite these occasional complaints, the majority of feedback reflects a strong loyalty to the brand and its offerings. Overall, Passenger is celebrated for its quality products and reliable service, making it a favored choice among shoppers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 160 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.6 | 100 |
| Aug 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Great quality garments and products and now more affordable with your sale, have got another in a different colour”
“I ordered a jacket,and never came in, It was sending back without delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 160 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Passenger is #2 of 5 on overall rating in this group.
160 reviews of Passenger. Filter by what matters to you.
Over a year ago
My go to for outdoor clothes - I’m an ecologist who works outdoors all the time, and I take my passenger backpack with me everywhere. It fits absolutely everything I need for work, including my binocu... See more
Over a year ago
Beautiful fabric great quality and fit
Over a year ago
Great customer service and lovely clothes
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My go to for outdoor clothes - I’m an ecologist who works outdoors all the time, and I take my passenger backpack with me everywhere. It fits absolutely everything I need for work, including my binoculars and cameras, it is super durable and isn’t damaged after months of use and being chucked on the floor! Great value for money and would buy again!
Beautiful fabric great quality and fit
Great customer service and lovely clothes
Everything I've bought has turned up in a reasonable time and the quality is excellent. These are my new go-to items of clothing and I'll definitely be coming back for more colours of everything!
Great shopping experience. I bought 4 items in the sale. Delighted with quality, speed of delivery and good value in the sale. As a regular customer am as impressed as usual by Passenger’s commitment to sustainability.
I like the designs, the recycling quality & the tree planting. All great
Good quality. nice colours. well priced. quick delivery. Doing my bit for environmental well being
Prompt delivery however the returns process is taking a long time. It was easy to return but it is now over 14 days since the company received the return and I have not yet had a refund. I have e-mailed but had no response yet.
Great quality and good looking clothing really impressed with the service too. Love the brand will be buying more
Quick and easy process. Arrived in really good time. Fantastic quality!! Thank you.
Great response times and fantastic product. 5 panel cap is amazing. Thank you.
Lovely item once again. Packaged well and on time
Very quick delivery and excellent quality item, loved by the recipient
Great product (although a little overpriced) speedy delivery, recycled materials, would order again.
Quick delivery and very good quality cap.
Passenger is a responsible outdoor clothing brand dedicated to creating sustainable apparel designed for adventure and exploration. The company offers a diverse range of clothing and gear for both men and women, including jackets, shirts, and accessories tailored for various outdoor activities such as hiking, biking, and water sports. All products are crafted with an emphasis on minimizing environmental impact, utilizing recycled or organic materials in their manufacturing processes. Targeting environmentally-conscious consumers, Passenger aims to provide high-quality outdoor clothing that not only supports active lifestyles but also promotes eco-friendly practices. For each order placed, the company commits to planting a tree, reinforcing its dedication to environmental stewardship. With a focus on both style and sustainability, Passenger caters to individuals looking to embrace their journeys while making responsible choices in their shopping habits.
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