Payoneer is a financial services company that provides cross-border payment solutions for businesses, freelancers, and online sellers. Its platform allows users to receive payments from international clients and marketplaces, hold funds in multiple currencies, and withdraw money to local bank accounts. The company also offers related services such as prepaid cards, working capital options, and tools for managing global business payments.
Payoneer receives overwhelmingly negative feedback from users, with a staggering 95% of reviews rating it poorly. Many consumers express frustration over inaccessible funds and unresponsive customer support, with complaints about accounts being closed without explanation and funds being frozen for extended periods.
Reviewers highlight exorbitant fees, particularly for freelancers, who find the costs unreasonable for small transactions. While a few users praise Payoneer as "best and easy to use," these positive remarks are vastly outnumbered by critical experiences. Issues with account management, such as difficulties in updating bank details and excessive KYC requirements, further exacerbate user dissatisfaction. Overall, the sentiment surrounding Payoneer is predominantly negative, reflecting a significant need for improvement in service and support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: CrowdTrust rates this company 3.0, Trustpilot 1.1. Trustpilot carries the most weight (98% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.1 | 60 | 98% |
Monthly average rating from reviews written by people · latest review Oct 2026.
| Month | Average | Reviews |
|---|---|---|
| Sep 26 | 1.0 | 29 |
| Oct 26 | 1.3 | 32 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 61 most recent reviews.
“When I tried to withdraw the remaining balance to my own bank account, I was hit with another €8 withdrawal fee”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Money & Insurance.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.4 out of 5 (poor) | 1.0 out of 5 (poor) | — | 61 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | — | 1,200 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Payoneer is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 1.0).
61 reviews of Payoneer. Filter by what matters to you.
A month ago
Payoneer has been an incredibly frustrating experience for me as a freelancer. The fees are unreasonable for people earning small amounts, the exchange rate is disappointing, and it feels like you're... See more
Quick answers to the questions people ask most.
Payoneer is a financial services company that provides cross-border payment solutions for businesses, freelancers, and online sellers. It allows users to receive payments from international clients and marketplaces, hold multiple currencies, and withdraw funds to local bank accounts.
Payoneer offers services such as receiving payments from clients and marketplaces, local receiving accounts in several currencies, payment requests and invoicing, and transfers to other Payoneer users. It also offers withdrawals to bank accounts and, in eligible regions, a Payoneer prepaid or commercial card.
You can apply for an account on the Payoneer website by providing your personal or business details and choosing how you plan to use the account. Payoneer reviews applications and may request identity or business verification documents before approving the account.
Payoneer's fees vary by service, currency, and region, and may include receiving fees, currency conversion fees, withdrawal fees, and annual card fees. Because pricing can change, it's best to check the official pricing page or your account dashboard for current rates.
Withdrawals to a local bank account typically take about 1–3 business days, though timing can vary depending on the currency, destination country, and the receiving bank. Weekends and bank holidays may cause additional delays.
Payoneer offers support through its Help Center, which includes self-service articles. Logged-in users can access additional options such as contact forms, chat, or phone support where available. Support availability and channels may vary by region and account type.
Payoneer's online Help Center is available 24/7. Live support hours and languages vary by region and contact method, so check the Help Center or your account for the hours that apply to you.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 3.0 | 1 | 2% | — | ● Not enough data |
they go overboard on KYC, I understand they have to comply but at this point your sending hostage videos, next they will be asking for bloodwork and DNA.
Payoneer has been an incredibly frustrating experience for me as a freelancer. The fees are unreasonable for people earning small amounts, the exchange rate is disappointing, and it feels like you're constantly losing money just trying to access your own hard-earned earnings. I received €205 for my work, but Payoneer left me with €197. When I tried to withdraw the remaining balance to my own bank account, I was hit with another €8 withdrawal fee. That's €16 gone from a €205 payment, before any additional bank charges! To make matters worse, their quoted exchange rate of ₦1,344 per euro was significantly below the ₦1,400+ benchmark I was comparing it with. That's another substantial loss if you choose to convert your earnings through them. And that's not all. I've also experienced or been charged annual maintenance fees of around $25–$30, deducted around the end of the year. What makes this particularly frustrating is the lack of prior notice I experienced. Freelancers should not have to discover unexpected charges by watching their hard-earned balances shrink. How is this supposed to be a freelancer-friendly payment service? You put in the hours, deliver your work, and finally receive your payment, only to lose a significant portion to receiving fees, withdrawal fees, unfavorable exchange rates, and annual charges. These costs hit small earners particularly hard. Losing €16 on a €205 payment alone is almost 8% of your earnings. Every euro matters when freelancing is how you pay your bills. Payoneer needs to seriously reconsider its fee structure and communicate its charges transparently. Customers deserve clear advance notice of fees and a fairer way to access their money. My advice to fellow freelancers: carefully check Payoneer's receiving fees, withdrawal charges, exchange rates, and annual fees before relying on the platform. Explore alternatives and calculate the actual amount you'll receive, not just the amount your client sends. Our hard-earned money deserves better transparency and more reasonable charges.
I used Payoneer about 4 years ago to receive payments for my freelance work. Out of nowhere, that account was closed for “activity not aligned with our Terms”, with no explanation of what that activity was. When I applied for a new business account for my startup, that got rejected too, before a single transaction. It also broke my Etsy setup. Etsy suspended my shop because Payoneer suspended me first, so now I can’t receive payments at all. Support gives copy-paste replies and no real answers. If you’re a freelancer or seller who depends on getting paid, I’d look at alternatives like Wise before trusting Payoneer with your income.
I added the wrong bank account number, I want to delete it: No, you can't, okay add my new correct number: No, I've reached the limit. Okay, delete the account: We can't delete the account, so let me fix it: No. I added all the required information, it started in 2022, and since then and we are now in 2026 the documents are pending under review without any progress! I didn't need the account then, but now I need it, and it's completely rejected. Very bad and I don't recommend it, if you don't have to, please stay awayI added the wrong bank account number, I want to delete it: No, you can't, okay add my new correct number: No, I've reached the limit. Okay, delete the account: We can't delete the account, so let me fix it: No. I added all the required information, it started in 2022, and since then and we are now in 2026 the documents are pending under review without any progress! I didn't need the account then, but now I need it, and it is completely rejected. Very bad and I don't recommend it, if you don't have to, please stay away.I added the wrong bank account number, I want to delete it: No, you can't, okay add my new correct number: No, I've reached the limit. Okay, delete the account: We can't delete the account, so let me fix it: No. I added all the required information, it started in 2022, and since then and we are now in 2026 the documents are pending under review without any progress! I didn't need the account then, but now I need it, and it's completely rejected. It's too bad and I don't recommend it, if you don't have to, please stay away. I thought that adults get hypertension and diabetes because of age. Looks like I was wrong.I added the wrong bank account number, I want to delete it: No, you can't, okay add my new correct number: No, I've reached the limit. Okay, delete the account: we can't delete the account, so let me fix it:no. I added all the required information, it started in 2022, and since then and we are now in 2026 the documents are pending under review without any progress! I didn't need the account then, but now I need it, and it is completely rejected. Very bad and I don't recommend it, if you don't have to, please stay away. I thought that adults get hypertension and diabetes because of age. It seems that I was wrong.
This is literally THE WORST payment provider! I was using it for 2 years. I logged in again this morning because I received a payment from a client. And then I realised that suddenly Payoneer has DISABLED my account for NO REASON and is asking me the EXACT SAME THINGS! - ID (that they ALREADY have). - UTILITY BILL (that they ALREADY have). - Selfie video. I've sent them everything and my account is STILL disabled! The customer support replied after 6 hours saying "Ah your ID did not pass, it was different than the previous". Yes OF COURSE it was different than the previous. Because the previous ID was the old Greek ID and now your BROKEN camera recognition system is NOT allowing me to re-sent my old Greek ID (I was trying for 10 minutes) so I've sent you my driving license. Can't you see that IT IS ME in the driving license ID ? 12 hours have passed and the platform has still my account DISABLED and they HOLD my money! The next thing is that they obviously need a lawsuit to wake up!
Payoneer has kept my funds inaccessible since September 4. I submitted all requested documents, but keep receiving generic replies and automated case-closure messages instead of a solution. Cases: 261005-010411, 260914-021188, 260904-006315, 260906-000870, 260906-001016. Stop closing tickets without resolving the problem. Release my funds or provide a clear way to withdraw them!
My account got hacked 3 times and now I am trying to send them an email through the customer support page and I am not able to send it. One more question why you are required to sign when going for a live chat. Clearly my account got hacked so HOW will I sign to my payoneer account? Can you please answer this question.
They took my 829 GBP payment and never sent to me and never returned to the sender. It's been 26 days since they last updated the ticket. They also took another payment of 340 euros. Not sure what's happening on this platform.
They are charging 85$ for sending 2800$ to my own USD account via ACH routing, no other bank charges money for ach routing transfer but they charge and not a small amount but a big part of the transaction amount. People keep using it and they keep eating people's hard earned money for nothing. Try finding new alternatives and throw these frauds like payoneer away.
Customer ID: 21625879, Case ID: 261005-021848. All portfolio & verification documents were submitted 10 days ago, yet my balance remains disabled. I cannot withdraw funds or receive marketplace payments during a critical medical emergency. Live chat keeps giving the same templated responses without resolution. Need urgent executive intervention!
Payoneer deducted money from my account without my consent. When I contacted customer support to dispute the deduction, I was told they could not help. I expect a financial services provider to explain a disputed deduction, identify the basis for the charge and provide a meaningful way to challenge it. Simply telling me they cannot help is unacceptable. The issue remains unresolved, and this experience has seriously damaged my trust in Payoneer. Based on how my complaint was handled, I would not recommend their service.
Even though it’s been 5 days, they still haven’t processed my transfer to the local bank. On top of that, they aren’t providing any explanation and are brushing off my requests for help with generic, automated responses. I couldn’t get my money when I needed it most. Mustafa Çelik
Best app and easy app
Pésima experiencia con el proceso de alta. Me denegaron la creación de la cuenta sin darme absolutamente ningún motivo ni explicación transparente de por qué fue rechazada. Para colmo, el sistema bloquea cualquier intento de volver a solicitar o abrir una cuenta nueva. Intenté contactar al equipo de soporte para entender la situación o resolver el problema, pero la respuesta fue nula: no fueron capaces de darme ninguna solución ni de aclarar qué ocurrió. Una gestión de atención al cliente muy deficiente y poco transparente.
impossible to create an account, horribly rigid KYC, a single mistake in the process (typo in adress for instance ) and you are stuck. no human support (or at least very difficult to find), useless support center for this very basic and probably common case
My funds have been blocked for more than 3 months, with silly responses “it’s our inner control”. I had only one payment and my funds are frozen without any explainable answer. If you can, avoid them at all cost.
Payoneer yesterday my account verification is completed but still my bank account is in pending. Please help me to approve my bank account also, so I can go for online business. My customer ID:- 107274564
I am extremely disappointed with how Payoneer handled my account after more than eight years of legitimate use. I opened my account in 2018 and used it for legitimate freelance payments from Fiverr, Upwork, and DesignCrowd. I requested a simple correction from “Mohammed” to “Mohamed” to match my legal documents. What followed was more than three months of verification, followed by the closure of my account. I submitted my current passport, expired passport, Sri Lankan driving licence, bank statement, Maldives work permit, and evidence of my legitimate freelance work. These are genuine government-issued documents that, together, establish my identity and history. I sent more than 20 emails and follow-ups and contacted more than 15 live agents in these three months. However, I kept receiving the same scripted responses instead of a proper review of my account and documents. I also spoke with a supervisor named Martin, who scheduled a phone call with me. I expected him to review my case and ask questions about my documents and account history. Instead, he did not ask me anything about my situation. He only repeated that the decision could not be overridden and that he did not have the authority to change it. I had already received the same response from several agents and through multiple emails. The call felt pointless because there was no meaningful review or explanation. Despite repeatedly requesting a senior compliance review, I was never told what specific compliance issue or activity caused the closure, or why my case could not be reconsidered after I submitted additional legitimate documents. What makes this even more frustrating is that Payoneer charged me the $29.95 annual fee, yet when I actually needed proper customer support, I received repeated scripted responses instead of meaningful assistance. I find it extremely difficult to understand how a company can charge customers for its service while providing this level of support when a serious account issue arises. Based on my experience, I would strongly advise anyone considering Payoneer to think carefully and consider alternative payment providers. Going through months of frustration, repeated scripted responses, and what felt like an inability to understand the human circumstances behind a genuine case has been extremely disappointing. I have never experienced customer service this poor from a financial service. After more than eight years of legitimate use, this is not the level of support I expected. Payoneer: My experience has left me with serious concerns about how customer issues and compliance cases are actually handled.
I am extremely disappointed with my recent experience with Payoneer Customer Service. My payment has been stuck in a pending/review status since September 30, and as of October 5, it is still unresolved. What has made this experience even more frustrating is the difficulty I have had getting meaningful assistance from customer support. I contacted Payoneer several times, but numerous calls were disconnected. On some occasions, the call would connect, but the representative would not speak or respond, leaving me with no choice but to wait until the call eventually disconnected. Ironically, after these disconnected calls, I would receive very responsive email replies, which makes me wonder why the same level of communication cannot happen during the actual support calls. I even provided my callback number and specifically requested a callback, but despite the numerous disconnected calls, no one has called me back. I understand that payment reviews may sometimes be necessary for security and compliance reasons. However, customers should not have to repeatedly call, experience disconnected or unresponsive calls, and then wait several days with no clear resolution or meaningful update. I hope Payoneer takes this feedback seriously. Customers deserve reliable access to support, clear communication, and timely resolution when their funds are being held. Five days may not seem like a long time in some situations, but when it is your money and you have bills and responsibilities depending on it, being left in a continuous pending status without proper assistance is extremely stressful. I am asking Payoneer to improve its customer support experience and, most importantly, to provide customers with clear and timely resolution when their payments are under review.
Payoneer is regulated in multiple jurisdictions and uses security measures such as two-step verification and encryption to protect accounts. Users are encouraged to enable all available security features and to watch for phishing attempts impersonating Payoneer.
Payoneer integrates with many global marketplaces and freelance platforms, including Amazon, Fiverr, Upwork, and Airbnb, among others. Availability can depend on your country and the platform's payout options.
Accounts may be placed under review for verification, compliance checks, or unusual activity, in line with financial regulations. Responding promptly to any document requests from Payoneer usually helps resolve the review more quickly.
Payoneer is a financial services company that provides cross-border payment solutions for businesses, freelancers, and online sellers. Its platform allows users to receive payments from international clients and marketplaces, hold funds in multiple currencies, and withdraw money to local bank accounts. The company also offers related services such as prepaid cards, working capital options, and tools for managing global business payments.
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