Payoneer is a financial services company that provides cross-border payment solutions for businesses, freelancers, and online sellers. Its platform allows users to receive payments from international clients and marketplaces, hold funds in multiple currencies, and withdraw money to local bank accounts. The company also offers related services such as prepaid cards, working capital options, and tools for managing global business payments.
Payoneer receives overwhelmingly negative feedback from users, with a staggering 95% of reviews rating it poorly. Many consumers express frustration over inaccessible funds and unresponsive customer support, with complaints about accounts being closed without explanation and funds being frozen for extended periods.
Reviewers highlight exorbitant fees, particularly for freelancers, who find the costs unreasonable for small transactions. While a few users praise Payoneer as "best and easy to use," these positive remarks are vastly outnumbered by critical experiences. Issues with account management, such as difficulties in updating bank details and excessive KYC requirements, further exacerbate user dissatisfaction. Overall, the sentiment surrounding Payoneer is predominantly negative, reflecting a significant need for improvement in service and support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: CrowdTrust rates this company 3.0, Trustpilot 1.1. Trustpilot carries the most weight (98% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.1 | 60 | 98% |
Monthly average rating from reviews written by people · latest review Oct 2026.
| Month | Average | Reviews |
|---|---|---|
| Sep 26 | 1.0 | 29 |
| Oct 26 | 1.3 | 32 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 61 most recent reviews.
“When I tried to withdraw the remaining balance to my own bank account, I was hit with another €8 withdrawal fee”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Money & Insurance.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.4 out of 5 (poor) | 1.0 out of 5 (poor) | — | 61 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | — | 1,200 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Payoneer is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 1.0).
61 reviews of Payoneer. Filter by what matters to you.
No reviews found matching your filters.
Try adjusting your filter settings to see more reviews.
Quick answers to the questions people ask most.
Payoneer is a financial services company that provides cross-border payment solutions for businesses, freelancers, and online sellers. It allows users to receive payments from international clients and marketplaces, hold multiple currencies, and withdraw funds to local bank accounts.
Payoneer offers services such as receiving payments from clients and marketplaces, local receiving accounts in several currencies, payment requests and invoicing, and transfers to other Payoneer users. It also offers withdrawals to bank accounts and, in eligible regions, a Payoneer prepaid or commercial card.
You can apply for an account on the Payoneer website by providing your personal or business details and choosing how you plan to use the account. Payoneer reviews applications and may request identity or business verification documents before approving the account.
Payoneer's fees vary by service, currency, and region, and may include receiving fees, currency conversion fees, withdrawal fees, and annual card fees. Because pricing can change, it's best to check the official pricing page or your account dashboard for current rates.
Withdrawals to a local bank account typically take about 1–3 business days, though timing can vary depending on the currency, destination country, and the receiving bank. Weekends and bank holidays may cause additional delays.
Payoneer offers support through its Help Center, which includes self-service articles. Logged-in users can access additional options such as contact forms, chat, or phone support where available. Support availability and channels may vary by region and account type.
Payoneer's online Help Center is available 24/7. Live support hours and languages vary by region and contact method, so check the Help Center or your account for the hours that apply to you.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 3.0 | 1 | 2% | — | ● Not enough data |
Payoneer is regulated in multiple jurisdictions and uses security measures such as two-step verification and encryption to protect accounts. Users are encouraged to enable all available security features and to watch for phishing attempts impersonating Payoneer.
Payoneer integrates with many global marketplaces and freelance platforms, including Amazon, Fiverr, Upwork, and Airbnb, among others. Availability can depend on your country and the platform's payout options.
Accounts may be placed under review for verification, compliance checks, or unusual activity, in line with financial regulations. Responding promptly to any document requests from Payoneer usually helps resolve the review more quickly.
Payoneer is a financial services company that provides cross-border payment solutions for businesses, freelancers, and online sellers. Its platform allows users to receive payments from international clients and marketplaces, hold funds in multiple currencies, and withdraw money to local bank accounts. The company also offers related services such as prepaid cards, working capital options, and tools for managing global business payments.
This profile hasn't been claimed by the business owner.
