PD Insurance is a trusted provider of affordable car and pet insurance solutions tailored for Australians. The company offers straightforward insurance plans that prioritize value and customer service, allowing individuals to protect their vehicles and beloved pets without incurring hefty fees. With options for multiple pets and additional coverage add-ons, PD Insurance aims to meet the diverse needs of its clientele. Targeting pet owners and vehicle owners across Australia, PD Insurance is committed to delivering attentive service and a simplified insurance experience. The company prides itself on its accessible online quote system and efficient claims process, ensuring that customers can manage their insurance needs conveniently. By focusing on quality coverage at competitive prices, PD Insurance seeks to be a reliable choice for those looking to safeguard their assets while enjoying peace of mind.
PD Insurance receives a mix of feedback from customers, with a significant majority expressing dissatisfaction. While some reviewers highlight the helpful and professional service from staff members like Sabrina and Patricia, many others report serious issues with the company's policies and claims process.
Common complaints include vague policy language leading to claim denials and a slow, cumbersome claims process that frustrates consumers. Customers describe experiences of feeling ripped off, with claims being rejected or delayed, and express distrust towards the company. Despite a few positive experiences, the overwhelming sentiment is negative, with many advising potential customers to avoid PD Insurance altogether. Overall, the company struggles with customer trust and satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 2.0 | 1 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Sabrina at PD Insurance was very helpful in reviewing and renewing my car insurance”
“We strongly encourage any potential customer to scrutinise their policy wording, particularly the exclusions section,...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | 25 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 |
Bottom line: PD Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 2.1).
25 reviews of PD Insurance. Filter by what matters to you.
Don’t trust this company, all they do is to rip off the customers regardless of their duties and responsibilities, very bad experience to deal with this company, I will not renew my insurance policy next year, no reputation, no assistance and unprofessional!
Our experience with PD Insurance reflects a pattern of denial rooted in vague, discretionary policy language that obstructs responsible veterinary care. Despite advertising coverage for retained deciduous teeth, claims are routinely denied due to a 180-day dental waiting period — effectively nullifying access to this benefit during the medically necessary timeframe (typically 5–7 months). The policy wording omits this clinical reality, rendering the benefit functionally unusable. Premiums were increased without substantiated justification — in our case, a 50% rise attributed to general market forces, later walked back following dispute. This suggests the increase was neither necessary nor defensible. Essential ear drops prescribed by our veterinarian to conservatively treat a fungal infection were rejected on the grounds that they fell under the catch-all exclusion for “ointments and other applications.” The wording is overbroad, encompassing nearly any topical product irrespective of substance classification or medical purpose. The most concerning incident involved our senior dog’s eye consultation, neurological exam, and blood test. Despite being medically appropriate and undertaken to rule out treatable conditions, the claim was denied based on the insurer’s “inconclusive diagnosis” clause (Page 12). This clause appears designed to invalidate legitimate claims during the critical diagnostic phase of care — even in cases where no definitive treatment exists. These examples show a troubling reliance on strategically ambiguous exclusions that allow the insurer to override clinical judgment. We strongly encourage any potential customer to scrutinise their policy wording, particularly the exclusions section, which is extensive, subjective, and in our view, written in bad faith. We have terminated our policies and returned to a reputable provider. Based on our experience, PD Insurance functions more as a denial mechanism than a safety net.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
DO NOT TRUST THIS INSURER ALL THEY DO IS THEY TAKE YOUR MONEY ! WHEN YOU HAVE A PROBLEM THEY DO NOT ASSIST . ABSOLUTELY THE WORSE INSURER IN AUSTRALIA !!!!! Under third party insurance most other insurers *if you are not at fault like I was the other companies will assist you in launching a claim against the other driver ,,,,but Not P.D
AVOID !! AVOID this scam company, i can not believe this like gang company can operate in Australia. My claim denial, due to a 5 years old a very mall scratch on the other side of the car has been deal with pre-existing damage without state..... . the damage does not affect any operation and passed through pink slip never has problem. being a customer 10+years since Progressive then they changed name to PD. price looks cheap??? but it will be crap service, once you have claim you end up to pay huge more. if you do not claim. they are nice people and take your money , thankfully. but once claim, they firstly do not care you as a customer, they will treat you like criminal people. checking you and all your listed drivers history. if any one has a bad driving history, any one has claim if if you did not stated. they will deny your claim. and be careful when they asked you took photos around your car which involved in accident, if they found one tiny scratch if you did not stated when you bought your policy or renewal, they will deny your claim , saying you failed to disclose the "pre-existing damage". this company has no direct phone line but a 1300.. number, every time you called them it needs to wait for half an hour. and they have no office in Australia, only post box number. and the call centre people are overseas. anyone read this please avoid this company and share this with your friends. it will save your huge money and stress. go for other companies with good reputation even you pay a few hundred more.
What a mare, constant harassment from them if you choose to elsewhere. Threatening language in emails and texts trying to scare people. Stay clear peeps After a reply from the Chief Operating Officer, thought I’d share context of emails sent. For the record I’ve had: 7 text messages 2-3 voice messages 4 emails 2-3 phone calls Email correspondence from them reads like so. “This email is to inform you that your Insurance Policy is currently in debt with us due to non-payment” In bold: “YOUR POLICY HAS EXPIRED FINAL NOTICE OF POLICY CANCELLATION” “YOUR POLICY IS OVERDUE YOUR POLICY RENEWAL IS OVERDUE” I’m not in debt to you, complete lies. The tone of your emails is woeful bordering on harassment. Some older people would be scared about these and pay up. I suggest you change how you approach people for custom. I pay YOUI more because their customer service is better. Life advice - be kind.
You already submitted a review for PD Car Insurance. If this review is for the same purchase please edit your previous review instead. Pending Third Party Property Damage THE WORST INSURANCE COMPANY IN AUSTRALIAThese guys have the worst customer service I've ever experienced in my life. I have tried speaking to them in regards to an accident that occured, Yet they do not consider the third parties concerns in an appropriate manner, rather a very demeaning and incredibly poor tone of voice, the way they speak to you is appalling! Not to mention, it took them 2 months to get the damage assessed, and now there are things on the assessment report that weren't even in the incident! And this raises a major concern because to me it feels as though either their client did more damage to the vehicle in the two months or they just decided to add all of it on to try and wrought me for money! These guys have an incredibly bad reputation already, simply look at all the other reviews! I highly recommend everyone to get the ombudsman involved in this company and so this company is closed and no longer allowed to operate in Australia. They also discriminate against your financial situation! Which is incredibly disgusting and these people deserve to be sacked for the way they treat you! This company is full of manipulation and a team that doesn't care about the people they interact with, Do NOT go to this company! I also suggest everyone who reads this takes these guys to the ombudsman and request a very detailed look into their operation. Something isn't right and it doesn't sit right with me at all, yet alone other people!! I will make sure I never deal with this company after this problem they've caused is over. Pride comes before destruction, So be very expectant on a company crash & a lot of court dates!!! I sincerely state that the above statement is true and my experience with this company. Let God Almighty deal with you henceforth! I shake the dust off my feet against you as a Testimony!!
TERRIBLE COMPANY!!! AVOID!! I am a General Practitioner, usually driving with 2 kids and a baby in the car, and have had quite simply the WORST experience with PD insurance A tradesman's ute reversed/“T-boned” into the side of my car, and the driver of which politely apologised and gave me PD’s details. Firstly, they are almost IMPOSSIBLE to get in touch with. Everything about their business model seems to be designed to avoid the customer, so they just give up. The wait time on the phone is ridiculous (often >30mins), and when you do finally speak with an advisor they are either abrupt and discourteous (“Allanah” - settlements officer), or simply pass the buck (“Alix” - Senior sales and service consultant) or they just drop out the phone call and don’t call you back (“Terry” the mumbling call handler). For further confirmation of such behaviour, please see other customer google reviews which report similar instances. Their email correspondence also takes longer than traditional postal mail, so if you are thinking of taking out insurance with PD, make sure you have time on your hands. Honestly, in a time of expected digital efficiency I am absolutely BEWILDERED how this company is still going. The staff must be having an absolute laugh. During this saga, PD then audaciously tried to partially blame me for the crash, accusing me of “failing to keep a safe lookout and driving in a manner that prevented me from taking evasive action”. Furthermore, “it is reasonable to expect a responsible driver to be aware of vehicles moving in and out of spaces and to drive accordingly” and “had I been driving in a manner appropriate to the conditions, I would have been able to take evasive action or sound the horn”. Let me assure you that I am a very responsible family doctor, who is usually driving with 2 kids and a baby in the car. I am honestly about as responsible as a member of society gets, believe me. When a flat bed/trundle tray Ute piled with building materials rapidly reverses about a metre out of his space into the side of your car, there are several reasons why I could not take their proposed evasive action. 1. The time it took for him to reverse into me was probably less than a second. 2. He T-boned me from the side, so I would have been relying on peripheral vision. 3. There is no chance I had enough reaction time to have evaded or sound my horn. I was 100% not at fault, and I have felt that over the last 3-4hours of correspondence with PD that they have tried to repeatedly fob me off through various tactics. It has been a tremendous waste of my time, and of course, needlessly stressful. The company seems deliberately tuned up to be evasive, slow and obstructive - I can only assume in the hope that customers just give up. The staff are lackadaisical, don’t seem to care, and are unenthusiastic. The ridiculous thing is that this is only over about a thousand dollars, which is testament to this. If you need insurance, please look elsewhere. Just go with someone that you have at least heard of. And one that doesn’t just advertise cars AND pets. Random mix, which probably accounts for the randomness of my experience with them.
had small accident on 17th july, only had my side approved finally today. third party keeps getting mucked around told to ring PD and they tell her to send quote, however when she tries to get quote the repairers say they need a quote number from insurer and cant do quote. PD wont give her a claim/quote number she is going around in circles. Would have to be the worst service and the longest time i have ever taken to get cars fixed, considering the are literally both just scratched nothing big. they so uncontactable as hours are 9-5 mon-fri which most people work and they take forever to answer the phone. I cannot wait to get these cars fixed and move to a new insurer. Dont want to go through this again.
I have been with pd insurance for over 2 years… someone ran into the back of me completely not my fault and they refused my claim I am of course no longer with them Disgusting!!
Took out additional Roadside Assistance with my comprehensive car insurance. Today my car broke down at Yass, NSW. A tow truck was organised and it was towed to a mechanic who refused to look at it, cause they were too busy. My daughter then rang 6 other local mechanics, all refusing, stating too busy. PD left my hysterical daughter on the roadside 3hrs from home, wiping their hands stating that their obligation was complete. I contacted management of call centre when I was talking to deaf ears of a pleb. Management wiped their hands and told me that I should have read the fine print of their policy. Nothing else was offered. This insurance policy is obviously a get what you pay for policy. BUYER BEWARE. PD can stick my renewal insurance policy 'where the sun don't shine!'.
Firstly wish I read the reviews on here would never have gone with theses weasels. Update 14-3-2023 my accident was on the 11-11, 5 days later PD lost my car, they finally found my car 6-3-2023. How can you loose a customers car? I’ve had been with them for over 4 years and never a day late on paying. I had a not at fault accident, sandwiched between 2 cars, Was told the car was a write off as it’s an older car. PD decided to say I was not insured as I had a default on a debt, this debt had nothing to do with PD and also was all cleared before the accident. Was speaking with Matthew Lawrence who said he was speaking to CFO who would make the decision however as he was concerned they would not cover me. This is what “Whilst ALL credit default judgements relate to the non-payment of a ‘debt’, the source of the debt or the reason the monies were owed do not change just because a debt is sold or re-assigned to an external collection agent. As such, I am satisfied the decision to decline your claim is correct because you failed to notify, or make any attempt to notify, PD Insurance of the credit default judgement when you policy last renewed. Once again, I’m genuinely sorry that we are unable to accept your claim and assure you I have thoroughly considered my response.” I am genuinely sorry what a load of bs, they are saying that I did not notify them, when I was called at no time was. Saying that when I went to add my car online back in September 2021 there is no options to change it and when I was called in March 2022, Maxine was to busy trying to sell me something rather than update policy, she went through all questions and that question out of 40 other questions was not asked. PD can’t be bothered working for the money they were paid.
I sold a vehicle. Sent an email to cancel policy. And get a.call back. Nothing happens. I ring leave on hold . Very poor I feel they steal.your refunds. Ombudsman may help
I have car insurance with this awful company. It took 4 weeks for them to be ready to book my car in for repairs. Fortunately, it was drivable. Like others, I've spent hours on hold only to be asked to leave a message, which is never returned. If I do get through, they don't make notes about my call and subsequent calls are plagued with problems. They say they'll call back with an update but never do. I've asked them to follow up regarding an overcharge to my repairs but every time I call they say they're still waiting for a third party. I ask them to chase it up and they say they will but never do. I will never insure with them again and can't get out of my policy quickly enough. It's true that you get what you pay for. DO NOT INSURE WITH PD INSURANCE.
I made a claim online but no one contacted me after that. I tried to call them but no one answered the phone. After being on hold for 31 minutes, I was asked to leave a message and hung up. I logged in to my account and tried to chat with someone online. Again, no one answered. The robot asked me to leave contact details and said someone will contact me. Definitely avoid this insurance company!
Took out comprehensive car insurance + roadside assistance with this company. Reached out four roadside assistance and not one of my phone calls was answered, ended up having to leave my car and go and buy a new battery myself. When trying to cancel the roadside assistance policy and get a refund, I was met with hostility and no apology whatsoever. 100% would avoid - I would hate to thing how a claim would be handled.
Worst customer service ever experienced. No way of contacting company at all following my claim. Regularly spending up to 55munutes on hold, before being told to leave msg. No calls returned. No response to emails. Car has now been off the road for 3 weeks with no end in sight I cringe at every ad touting for new customers when they do not provide service to existing ones
PD Insurance is a trusted provider of affordable car and pet insurance solutions tailored for Australians. The company offers straightforward insurance plans that prioritize value and customer service, allowing individuals to protect their vehicles and beloved pets without incurring hefty fees. With options for multiple pets and additional coverage add-ons, PD Insurance aims to meet the diverse needs of its clientele. Targeting pet owners and vehicle owners across Australia, PD Insurance is committed to delivering attentive service and a simplified insurance experience. The company prides itself on its accessible online quote system and efficient claims process, ensuring that customers can manage their insurance needs conveniently. By focusing on quality coverage at competitive prices, PD Insurance seeks to be a reliable choice for those looking to safeguard their assets while enjoying peace of mind.
This profile hasn't been claimed by the business owner.
