PD Insurance is a trusted provider of affordable car and pet insurance solutions tailored for Australians. The company offers straightforward insurance plans that prioritize value and customer service, allowing individuals to protect their vehicles and beloved pets without incurring hefty fees. With options for multiple pets and additional coverage add-ons, PD Insurance aims to meet the diverse needs of its clientele. Targeting pet owners and vehicle owners across Australia, PD Insurance is committed to delivering attentive service and a simplified insurance experience. The company prides itself on its accessible online quote system and efficient claims process, ensuring that customers can manage their insurance needs conveniently. By focusing on quality coverage at competitive prices, PD Insurance seeks to be a reliable choice for those looking to safeguard their assets while enjoying peace of mind.
PD Insurance receives a mix of feedback from customers, with a significant majority expressing dissatisfaction. While some reviewers highlight the helpful and professional service from staff members like Sabrina and Patricia, many others report serious issues with the company's policies and claims process.
Common complaints include vague policy language leading to claim denials and a slow, cumbersome claims process that frustrates consumers. Customers describe experiences of feeling ripped off, with claims being rejected or delayed, and express distrust towards the company. Despite a few positive experiences, the overwhelming sentiment is negative, with many advising potential customers to avoid PD Insurance altogether. Overall, the company struggles with customer trust and satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 2.0 | 1 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Sabrina at PD Insurance was very helpful in reviewing and renewing my car insurance”
“We strongly encourage any potential customer to scrutinise their policy wording, particularly the exclusions section,...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | 25 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 |
Bottom line: PD Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 2.1).
25 reviews of PD Insurance. Filter by what matters to you.
Claims process slow, cash payment through me to repairer is strange double handling despite the repairer being one of their “preferred repairers” Communication via email is difficult and generally goes unanswered. All policies are set to auto-renew so beware at renewal time
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PD Insurance is a trusted provider of affordable car and pet insurance solutions tailored for Australians. The company offers straightforward insurance plans that prioritize value and customer service, allowing individuals to protect their vehicles and beloved pets without incurring hefty fees. With options for multiple pets and additional coverage add-ons, PD Insurance aims to meet the diverse needs of its clientele. Targeting pet owners and vehicle owners across Australia, PD Insurance is committed to delivering attentive service and a simplified insurance experience. The company prides itself on its accessible online quote system and efficient claims process, ensuring that customers can manage their insurance needs conveniently. By focusing on quality coverage at competitive prices, PD Insurance seeks to be a reliable choice for those looking to safeguard their assets while enjoying peace of mind.
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