Pet Drugs Online is a UK-based online retailer specializing in affordable pet care products, including prescription medications, pet food, and accessories. With over 20 years of experience in the industry, the company caters to pet owners seeking reliable and cost-effective solutions for their pets' health and wellbeing. Customers can easily navigate the website to find a wide range of products, from flea and tick treatments to various pet foods. The company places a strong emphasis on fast delivery and customer service, ensuring that pet owners receive their orders promptly. Pet Drugs Online is an accredited veterinary medicines internet retailer, allowing it to offer prescription medications with a straightforward ordering process that includes uploading prescriptions directly at checkout. This service appeals to pet owners looking for convenience and affordability in managing their pets' healthcare needs.
Pet Drugs Online receives a mixed response from customers, with many praising the quality of service and the helpfulness of staff, particularly in resolving issues. Reviewers frequently highlight the speed of delivery, with some noting orders arriving quickly and efficiently.
However, a significant number of complaints revolve around order fulfillment and customer service, particularly regarding delays in delivery and difficulties in communication when problems arise. Customers express frustration over undelivered items, damaged products, and inadequate responses from support staff. While many have had positive experiences and recommend the company for pet needs, the recurring issues with order processing and customer service detract from the overall satisfaction. The sentiment leans towards positive, but the negative experiences cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,052 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.8 | 59 |
| Oct 24 | 4.7 | 368 |
| Nov 24 | 4.8 | 364 |
| Dec 24 | 4.7 | 59 |
| Jan 25 | 3.3 | 23 |
| Feb 25 | 4.5 | 15 |
| Mar 25 | 2.5 | 21 |
| Apr 25 | 2.8 | 30 |
| May 25 | 2.8 | 25 |
| Jun 25 | 3.4 | 23 |
| Jul 25 | 2.2 | 37 |
| Aug 25 | 2.5 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I am not someone who usually writes reviews but after the excellent help I received from Ria and Lizzie this weekend...”
“First time customer,I was assured my dog food order would be delivered next day by DHL”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | −43% | 1,052 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 4.3 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.0 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | −33% | 407 |
Bottom line: Pet Drugs Online is #3 of 5 on overall rating in this group. On website & app, Lyka Pet Food scores higher (4.5 vs 3.4).
500 reviews of Pet Drugs Online. Filter by what matters to you.
Over a year ago
First time customer,I was assured my dog food order would be delivered next day by DHL. Needless to say it hasn’t arrived, customer service is closed for the weekend and I’m on holiday next week, so g... See more
Over a year ago
An Excellent Experience ~Quality Products & Lightening Speed Delivery ~A Very Highly Recommended Company ~ 5 Star *****
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First time customer,I was assured my dog food order would be delivered next day by DHL. Needless to say it hasn’t arrived, customer service is closed for the weekend and I’m on holiday next week, so goodness knows what will happen to the parcel. Long wait for customer service on telephone. Looking at other reviews, I’m not hopeful because their carrier is unreliable and can’t be contacted except by email or chat box so no real time update.
An Excellent Experience ~Quality Products & Lightening Speed Delivery ~A Very Highly Recommended Company ~ 5 Star *****
Product came damaged, unusable, refused to give a full refund.. Bit daylight robbery really. Great if you don't have a problem, used them for years, won't be using them again and recommend yourself avoiding too.
Put my order in 7 days ago and still hasn’t even been dispatched. I have paid the extra for priority delivery and it still isn’t here. Their customer service as a whole is disgusting, the customer chat is always closed and you can never get hold of someone on the phone. I wouldn’t waste my time putting my money in to such an unreliable pet pharmacy like this ever again. I advise everyone to do the same. Put your money in to a company for products and service you are actually going to receive.
I am not someone who usually writes reviews but after the excellent help I received from Ria and Lizzie this weekend I couldn’t not. Had a problem with missing items (first problem since I started ordering with them in 4 years), emailed C/S and had prompt responses and my query was followed up and missing items delivered today. Thank you so much for an excellent service, I honestly could not recommend this company highly enough.
I placed an order for prescription cat food, which I needed by the end of the week. I paid for express delivery (1-2 days) knowing that this would arrive in plenty of time. I specifically chose this company as they offered that quick delivery service and I had not experienced any problems with them previously. 4 days passed and I have received no update, tracking or delivery. They don’t answer the phone when you call and live chat was always closed when I have tried to use it. I sent an email and finally received a response 4 days later (8 days after I placed the original order), from someone called Loren who completely ignored my query and said the email address I emailed them from does not match the account holders email address. I am the only account holder and have one email address. I also emailed them originally in response to my confirmation email - I really don’t know how there could have been any confusion unless she had her eyes closed whilst responding. Appalling customer service - happy to take your money without sending you what you have paid for and make no efforts to resolve the problem. Absolutely shameful behaviour from a company that should be used to providing urgent goods for unwell pets! The only future contact I will be having with them is to get my money back and I would not recommend this company to anyone.
Good service just ordered on Wednesday night and received on Friday morning!
Up until this point I have always had a positive experience with this company, however since Monday, things have taken a turn for the worse. I have an elderly dog who requires her meds for her cushings disease. For whatever reason I have been locked out of my account and cannot order online. I have repeatedly emailed and been in a queue for over 100 mins to then be cut off!!! This has happened today twice, i’ve press 9 to receive a call back, yet nobody calls. I am seriously concerned my pets medication is going to be late. Whatever is going wrong with Pet Drugs Online lack of customer service it needs sorting out.
Been ordering medication for weeks with no problems,been waiting 6 days now still no medication after paying £11 for priority and there customer service is a joke.
All great! we constantly order from the our french bulldog medication
Amazing service, very pleased. Placed an order, great prices. 1/2 my order arrived, so I informed pet drugs online, the looked into the issue immediately, called me to let me know what happened and have rectified the situation. Amazing service and very pleased. Will defiantly recommend.
Great company for all your pet needs from worming to prescriptions. Would highly recommend 👌
I have my order placed on 14 Aug(Thursday), bank card being debited and confirmed dispatched by email on Friday. It supposed to be arrived within 1-2 working days, I hear nothing from pet drug online or any delivery agent so far 18 Aug. I sent email and make calls to pet drugs online to enquire the order but of coz no feedback via email or phone(line is busy). My dog needs the low fat diet small size kibble after thoracic ligation n partial pericardectomy, this experience of online order is really a joke! Am going to seek help from my vet😔be careful before you order online from them. Don’t put your pet on risk think twice about the reliability and accessibility of the supplier. Finally I got a call back from petdrugs online, the lady blamed there’s delay in Royal Mail delivery but I don’t even get any tracking ref or text from RM. She gave me a track number, n Royal Mail said they haven’t got their product yet. It’s not a free delivery, it’s separate cost for express delivery promising within 1-2days n no mention of out of stock either. Never their fault😔
Haven’t delivered part of the order and recipient mailbox is full so can’t even contact them.
Pet drugs online as a company are great I’ve never had any issues they have always been very helpful. The old courier company they used was also really good at delivering the controlled drugs that I gave to order for my epileptic dog, however since they have changed to DHL I have so many issues actually receiving the drugs, they are meant to be signed for and they never are signed for they are either in a hedge or with someone two streets away. Last time they found my house ‘YAY however it was at 10.30pm, 2&half hours after the latest delivery time they gave me. I wouldn’t mind but I have a newborn baby and my bedtime is about 9pm currently! I get an order every month and it’s always a hassle once it comes to receiving my delivery unfortunately.
If I could give this zero, I would. Ordered my food a week ago on next day delivery service. It’s not arrived. I emailed the company (because the phone-line was a 50 minute wait) to ask where my order was, and it took them TWO DAYS to respond with ‘sorry, we need to ask someone else in the team where your order is.’ I asked them to email/call me within the next few hours to let me know about my order, so that I could purchase dog food for the next day as we were out. They never responded. I’ve tried to cancel the order & asked for a refund - no response. GO ANYWHERE ELSE THAN HERE.
Very poor service - ordered drugs for our pet cat; sent prescription from vets. Problem as I apparently had ordered wrong volume of meds. They let me know there was a problem 2 days after order... Email said to phone them - waiting on phoneline for over 38 minutes to speak to someone. Gave up and cancelled order as we need the meds for cat ASAP now. Have gone now with Animed and hopefully they can provide a better service.
I ordered wet dog food, dry dog food and Probiotic Food Supplement for Dogs. The box the order arrived in was visibly damaged and there was a trail of dry dog food on my driveway. 24 cans of wet food were missing, the Probiotic Food Supplement for Dogs was also missing and the dried dog food bag had split. I have emailed Pets Drugs Online but have not had a reply. I can't get through to anyone via the phone either. I can only assume that the company is a scam or at the very least has no customer support. Be warned - I have had an appalling and expensive experience. **UPDATE** As my emails were not returned and I could not get through to anyone via the phone (in total spent 7 hours on hold), I contacted my bank and raised a dispute. The bank agreed I had a case due to not being able to contact the company and refunded my purchase. If anyone else is having similar issues, suggest that this could be something that you could also look into. When I emailed the company to update them about contacting my bank and getting a refund, I got an undeliverable email back stating that Pet Drugs Onlines inbox is full.... They must have lots of customers trying to get hold of a non existent customer services team.
Ordered pain meds for my dog opted for 4-6 days delivery as had enough meds. Ordered 5th aug it's now 13th still no delivery poor service
Often used this company and had no previous issues ... however this time my dogs special medicated food didn't arrive... have sent an email ( no response) and just wasted 30 minutes of my life trying to get an answer on the phone helpline ... I have no dog food and I am £40 down ... seems this company will happily take your money but offer NO after-care service ... very very disappointing 😞
Pet Drugs Online is a UK-based online retailer specializing in affordable pet care products, including prescription medications, pet food, and accessories. With over 20 years of experience in the industry, the company caters to pet owners seeking reliable and cost-effective solutions for their pets' health and wellbeing. Customers can easily navigate the website to find a wide range of products, from flea and tick treatments to various pet foods. The company places a strong emphasis on fast delivery and customer service, ensuring that pet owners receive their orders promptly. Pet Drugs Online is an accredited veterinary medicines internet retailer, allowing it to offer prescription medications with a straightforward ordering process that includes uploading prescriptions directly at checkout. This service appeals to pet owners looking for convenience and affordability in managing their pets' healthcare needs.
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