Website inaccessible for months.
Website inaccessible for months.
Peter in the Pan specializes in providing DIY pizza kits, allowing customers to create their own pizzas at home with high-quality ingredients. The company offers a variety of kits that include pre-measured dough, sauces, and toppings, catering to both novice and experienced home cooks. With a focus on convenience and quality, Peter in the Pan aims to make the pizza-making experience accessible and enjoyable for families and individuals alike. Targeting pizza enthusiasts and those looking for fun cooking activities, Peter in the Pan promotes creativity and customization in meal preparation. Customers can explore different flavor combinations and enjoy a hands-on approach to dining. By delivering fresh, easy-to-use pizza kits, the company appeals to a diverse market seeking to enhance their culinary skills and have enjoyable family experiences at home.
Peter in the Pan receives mixed feedback from customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the pizza kits for their great taste and the enjoyable home baking experience, with some calling it the best pizza they’ve had at home.
The timely delivery and well-packaged products also receive commendations. However, a substantial number of complaints focus on the company's website, which has been inaccessible for months, leading to issues with redeeming vouchers and loyalty credits. Additionally, some customers report problems with the quality of the ingredients, such as leaking dough and spoiled cheese. Overall, while the pizza kits have their fans, the ongoing website issues and inconsistent product quality leave many consumers dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 19 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2024.
| Month | Average | Reviews |
|---|---|---|
| Nov 23 | 1.0 | 1 |
| Dec 23 | — | 0 |
| Jan 24 | 2.0 | 1 |
| Feb 24 | — | 0 |
| Mar 24 | 1.0 | 1 |
| Apr 24 | 5.0 | 1 |
| May 24 | — | 0 |
| Jun 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 19 most recent reviews.
“I have had this pizza twice now and have been extremely impressed”
“Sadly company ignored our e mails which is a shame as hate leaving bad reviews but it appears this is the only way cu...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.2 out of 5 (fair) | 1.7 out of 5 (poor) | 3.2 out of 5 (fair) | — | 19 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 1.9 out of 5 (poor) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.9 out of 5 (good) | — | 51 |
Bottom line: Peter in the Pan - Pizza Kits is #4 of 5 on overall rating in this group. On website & app, Pure Pet Food scores higher (4.4 vs 1.7).
19 reviews of Peter in the Pan - Pizza Kits. Filter by what matters to you.
I have a £50 voucher to use which is out of date at the end of March, I am unable to use this due to the site rebranding. I have had no replies to my email.
Bought a voucher for my boyfriend for his birthday in March only for the website to now be completely inaccessible due to ‘rebranding’ for at least 3 months. Very frustrating as he has only managed to use his voucher once and still has a fair amount of money on it.
I'm surprised that the reviews are all from this month, February 2021 - have previous ones been deleted? Like others, I too have experienced ingredients being insecurely packed - in my case the flour so there was flour everywhere when I opened the box. Also a refusal to reply to emails. I posted a very critical review on their website but it doesn't appear to have been published - all the ones there are very favourable. But my real complaint was the dough - unlike in their video, our dough was just four cartons of what I can only describe as gloop. It just stuck to the sides of the cartons and was impossible to work with, even with lots of additional flour. Result was we had dough sticking to work surfaces everywhere, on our hands, on the floor - everywhere. I can only assume something had gone wrong with the dough that time but their refusal to respond to my subsequent emails was unpardonable. Obviously NOT to be recommended. Update - coincidentally, the company contacted me the same day that I posted here, apologised and gave a full refund.
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Polarized pattern: few middle ratings. 47% of recent reviews are 4–5★ and 53% are 1–2★.
I would give this company zero stars if I could. Ordered a delivery for Friday the 29th and it never came, Peter in the pan blamed DPD. Asked for a refund, still waiting for a response. My main issue with this company is the absolute lack of communication. I have left numerous emails and messages on the Facebook wall and messenger service and they are ignoring them. Quick enough to comment on a good review though. Do not order anything from this company unless you want to just pay for fresh air!
I am now extremely disappointed and angry that I haven’t here one word from yourselves, especially when you guaranteed my delivery of my order on Friday 29th February when I emailed you with the query of the delivery date. I emailed you on Friday and also posted on Facebook on Saturday regarding this and I have heard nothing. As far as I am concern you have now committed fraud/theft as no order had be fulfilled and money paid for order had not been return, I find it despicable that as a company providing a service that you have behaved in this and I will be sharing this experience across all media to warn would be customers of this lack of service and care.
Peter in the Pan specializes in providing DIY pizza kits, allowing customers to create their own pizzas at home with high-quality ingredients. The company offers a variety of kits that include pre-measured dough, sauces, and toppings, catering to both novice and experienced home cooks. With a focus on convenience and quality, Peter in the Pan aims to make the pizza-making experience accessible and enjoyable for families and individuals alike. Targeting pizza enthusiasts and those looking for fun cooking activities, Peter in the Pan promotes creativity and customization in meal preparation. Customers can explore different flavor combinations and enjoy a hands-on approach to dining. By delivering fresh, easy-to-use pizza kits, the company appeals to a diverse market seeking to enhance their culinary skills and have enjoyable family experiences at home.
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