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Thanks for your patience, explaining well and understanding my questions

Picup Media is a leading provider of innovative jewelry photography solutions, specializing in the GemLightbox, a user-friendly tool designed to enhance the visual presentation of jewelry. Catering primarily to jewelers, the company offers a range of products including the GemSparkle, a portable loupe with adjustable lighting, and the GemCam Pro, an advanced jewelry camera. These products aim to facilitate the capture of high-quality images and videos, allowing jewelers to showcase their creations effectively. With a commitment to transforming the way jewelers present their products, Picup Media focuses on providing solutions that are fast, efficient, and professional. The GemLightbox and its accompanying tools have gained popularity among over 20,000 jewelers globally, making it a trusted choice in the events and entertainment sector for those looking to elevate their jewelry marketing efforts.
Consumers consistently praise Picup Media for its exceptional service, highlighting the helpfulness of staff members like Kristine and Charles. Reviewers note that technical support is prompt and efficient, often resolving issues within an hour.
Many express gratitude for the clear instructions and patience shown by the team, particularly in troubleshooting and providing additional tips for product use. The GemSparkle and GemHub Pro products receive positive mentions for their effectiveness in jewelry photography. Overall, customers feel valued and supported throughout their experiences, leading to high satisfaction with both the products and the service provided. With an impressive average rating of 5.0, Picup Media is recognized for its outstanding customer care and commitment to resolving issues efficiently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 8 |
| Apr 25 | 5.0 | 10 |
| May 25 | 4.9 | 17 |
| Jun 25 | 5.0 | 8 |
| Jul 25 | 5.0 | 10 |
| Aug 25 | 5.0 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I know of no other Tech company with a better customer service group”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 60 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 999 |
Bottom line: Picup Media is #1 of 5 on overall rating in this group.
60 reviews of Picup Media. Filter by what matters to you.
Thanks for your patience, explaining well and understanding my questions
The support from the company is outstanding. I have not been using mine very much only because I have not been making jewellery in the first half of the year but they actively ring me - out of the blue - to make sure I am getting on with the product. The support person, Jocelyn, is incredibly patient and has shown me how to setup the package and how to take better photos and link to my shopify site. No other company I know rings to see 'how you are getting on with the product'.
Rosh was FANTASTIC to work with. We've been long time customers and have had some bumps along the road, but Rosh and the team got everything sorted out for us quickly this time!
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The tech support was amazing!
Thank you so much for your help. It was really great to have you with such a support. I really appreciate.
Thank you for all your help. All my questions were answered and the problem was solved! Great involvement of the consultant
Kristine is a great communicator and very patient. I hope she is available if I encounters any issues in the future
Charles was extremely informative and very patient. He is excellent in customer service. 5 stars for Charles
Margaret from tech support was patient and very understanding and spoke in a language we understood with our limited tech knowledge. We found out, through Margaret that we needed a dedicated graphics card which was most valuable. Also, Mia was good in customer service with showing us the gem cam pro which we went ahead and ordered.
I had a very productive tutorial session with Kristine from Picup Media. During our session she identified an issue with our equipment and took immediate steps to resolve it, which I really appreciated. Kristine also shared several useful tips that helped improve our process. Excellent support and customer service!
My meeting with Kristine Villa was very pleasant & satisfactory. As I had difficulty connecting with the hub, she was very thorough and extremely patient. Now I feel more confident in using the GemHub, hopefully to get good result.
Have used Pic Up media products for a number of years and have had no need to engage support. However on purchasing our new Camera we had intermittant problems during the first few months. Support was great through this period, keeping in contact, suggesting what to check, and responding promptly. As the problem was continuing though, without being asked, we were supplied with a new replacement camera at no charge. Now we can enjoy our Gem Cam, easy to use, lots of features and know it's backed up by the best customer service!
I have had my Gemlightbox Pro for 2-1/2 years and she took the time to show me things I had no idea it would do some of the stuff it’s capable of doing!! Very professional!!
The support helped me in the best possible way. The old camera was not working and I received the new new one in record time to finish the new collection shooting. Really happy about my choice.
Support from jocelyn wong, very excellent
Margaret Ore was very helpful in getting me set up on the computer so My pictures can be accessed there as well as several things with my phone. Excellent employee!! Very patient and knowledgeable. I enjoyed my time with her. Marilyn Janss
Picup Media is a leading provider of innovative jewelry photography solutions, specializing in the GemLightbox, a user-friendly tool designed to enhance the visual presentation of jewelry. Catering primarily to jewelers, the company offers a range of products including the GemSparkle, a portable loupe with adjustable lighting, and the GemCam Pro, an advanced jewelry camera. These products aim to facilitate the capture of high-quality images and videos, allowing jewelers to showcase their creations effectively. With a commitment to transforming the way jewelers present their products, Picup Media focuses on providing solutions that are fast, efficient, and professional. The GemLightbox and its accompanying tools have gained popularity among over 20,000 jewelers globally, making it a trusted choice in the events and entertainment sector for those looking to elevate their jewelry marketing efforts.
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