Kirsten from customer sales is kind
Kirsten from customer sales is kind, patient, and very helpful. Moreover, she responded quickly and offered us options.

Picup Media is a leading provider of innovative jewelry photography solutions, specializing in the GemLightbox, a user-friendly tool designed to enhance the visual presentation of jewelry. Catering primarily to jewelers, the company offers a range of products including the GemSparkle, a portable loupe with adjustable lighting, and the GemCam Pro, an advanced jewelry camera. These products aim to facilitate the capture of high-quality images and videos, allowing jewelers to showcase their creations effectively. With a commitment to transforming the way jewelers present their products, Picup Media focuses on providing solutions that are fast, efficient, and professional. The GemLightbox and its accompanying tools have gained popularity among over 20,000 jewelers globally, making it a trusted choice in the events and entertainment sector for those looking to elevate their jewelry marketing efforts.
Consumers consistently praise Picup Media for its exceptional service, highlighting the helpfulness of staff members like Kristine and Charles. Reviewers note that technical support is prompt and efficient, often resolving issues within an hour.
Many express gratitude for the clear instructions and patience shown by the team, particularly in troubleshooting and providing additional tips for product use. The GemSparkle and GemHub Pro products receive positive mentions for their effectiveness in jewelry photography. Overall, customers feel valued and supported throughout their experiences, leading to high satisfaction with both the products and the service provided. With an impressive average rating of 5.0, Picup Media is recognized for its outstanding customer care and commitment to resolving issues efficiently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 8 |
| Apr 25 | 5.0 | 10 |
| May 25 | 4.9 | 17 |
| Jun 25 | 5.0 | 8 |
| Jul 25 | 5.0 | 10 |
| Aug 25 | 5.0 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I know of no other Tech company with a better customer service group”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 60 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 999 |
Bottom line: Picup Media is #1 of 5 on overall rating in this group.
60 reviews of Picup Media. Filter by what matters to you.
Kirsten from customer sales is kind, patient, and very helpful. Moreover, she responded quickly and offered us options.
KRISTINE WAS VERY HELPFULL IN TEACHING ME HOW TO SET UP MY LIGHTBOX TURNTABLE. THANK YOU SO MUCH.
Wonderful service and product!
Excellent team and service!! Also now in Spanish Everything went amazing MUCHAS GRACIAS POR TODO
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Excelente servicio y atención, aún estoy a la espera de la entrega de mi producto espero todo llegue muy bien.
òtimos produtos e ótimo atendimento ao cliente, cuporte sempre disponível para tirar dúvidas, e preocupado como atender as nossas necessidades.
Incredible team and service throughout the whole process of ordering and receiving the item!! Thank you!!
Great company. Your not just buying a great product but your buy there great customer service. Thank you for everything. Kristine was an amazing help when i had an issue!
We recently bought the Elite Kit for our store, Kelly Mitchell Fine Jewelry, and I just want to say how amazing the whole experience has been. From the beginning, their team has been so helpful and easy to work with. Jacky, who’s been our main contact, has seriously gone above and beyond to make sure we were taken care of. One of the things we’ve appreciated most is how consistent their follow-up has been. They don’t just disappear after the sale—they check in regularly to see how things are going. Any time we even casually mention something, they have someone from the right department reach out within hours. It’s been so refreshing to work with a team that’s that responsive and on top of things. The unit itself has made our lives so much easier. It’s super simple to use, and it makes our jewelry look amazing in photos. It’s really elevated how we present our pieces and has helped streamline a part of our business that used to take up so much more time which subpar results. We’re super thankful to Jacky and everyone at Picup Media, and we’re really looking forward to seeing what they come out with next. We’re definitely in this for the long haul. — Kelly Mitchell of Kelly Mitchell Fine Jewelry
I just finished a training session with Kristine Villa and she was exceptional. Not only was she proficient in conveying the information I needed to begin using the Gemlight equipment, but she was very patient and answered my questions in great detail. Obviously her knowledge of the Gemlight Pro is extensive as she knew immediately how to guide me to the information I needed to answer my question. Simply put Kristine Villa is a ROCK STAR!
Charles was great. He was patient, encouraging and seemed dedicated to making sure I understood how to use the equipment and software. I appreciated that he made me feel like I was a priority and never made me feel like he was in a rush. After speaking with Charles I feel comfortable and confident moving forward.
Great great product. There software is absolutely amazing! Highly recommend! Customer service is above and beyond! The pictures that the software produces cannot be obtained any other way.
I just wanted to express my sincere gratitude to Charles for his incredible help during this tutorial. His knowledge and guidance made a huge difference in improving my use of GemHub. I truly appreciate his patience and expertise, and I will definitely be reaching out to him for any future assistance. Thanks again, Charles!
I've been using the GemLightbox for years, and it has always been an essential part of my jewelry photography setup. When the GemLightbox Pro came out, I upgraded, and it worked even better. Then the GemCam was released, and of course, I had to get that too! Every product they’ve launched has been impressive, making it so much easier to capture high-quality jewelry photos and videos. But what really makes a difference is their amazing team. I've been in touch with Jocelyn, and she has been incredibly helpful. Anytime I have a question or need assistance, she patiently walks me through everything step by step. Her support, along with the entire GemLightbox team, has been fantastic. I just want to say a big thank you to Jocelyn and the team for their great products and outstanding customer service. If you're in the jewelry business and need a reliable and easy-to-use photography solution, I highly recommend GemLightbox!
Super great customer service by Kristine .. was so patient and guided me through the entire process of using the Gem Hub and Gem Cam…
I love how responsive Picup Media is and how quickly they respond to my questions. I see how they have made the Gemlightbox so easy to use and I am just "in training" here and making mistakes that are so easy to overcome with their guidance. They put everything in writing after the call so that I can quickly and easily refer back to their instructions. So impressive.
I have used the GemLight Box for a couple of years now and whenever I have had questions I receive personalized and engaged service. Even when it is a difficult question and they need to do research to get an answer.
Charles was so helpful!! He really went above and beyond to meet my expectations and make sure my problem was solved!
Picup Media is a leading provider of innovative jewelry photography solutions, specializing in the GemLightbox, a user-friendly tool designed to enhance the visual presentation of jewelry. Catering primarily to jewelers, the company offers a range of products including the GemSparkle, a portable loupe with adjustable lighting, and the GemCam Pro, an advanced jewelry camera. These products aim to facilitate the capture of high-quality images and videos, allowing jewelers to showcase their creations effectively. With a commitment to transforming the way jewelers present their products, Picup Media focuses on providing solutions that are fast, efficient, and professional. The GemLightbox and its accompanying tools have gained popularity among over 20,000 jewelers globally, making it a trusted choice in the events and entertainment sector for those looking to elevate their jewelry marketing efforts.
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