PODS Moving & Storage is a transportation and logistics company specializing in portable moving and storage solutions. The company offers weather-resistant containers in various sizes—8', 12', and 16'—that are delivered directly to customers' locations. PODS caters to a diverse clientele, including individuals and families planning local or long-distance moves, as well as businesses requiring commercial storage solutions. Customers can pack their belongings at their own pace, with the first 30 days included in the initial price, followed by monthly rental options as needed. PODS also provides secure storage facilities for those needing to store their containers between moves. By allowing customers to manage their packing and moving process without the interference of traditional movers, PODS aims to enhance convenience and flexibility in the moving experience.
PODS Moving & Storage receives a mix of feedback from customers, with many praising the ease of use and excellent service. Reviewers highlight the convenience of loading and storing their belongings, often noting that the pods are the perfect size for their needs.
The communication from drivers is frequently commended, with many stating that they experienced timely deliveries and courteous staff. However, there are significant complaints regarding delivery issues, with some customers expressing frustration over unexpected fees and lack of support for local moves. Additionally, a few reviewers mention feeling overwhelmed by follow-up emails. Overall, while many find PODS to be a reliable and economical option for moving and storage, the delivery and fee structure can detract from the experience for some.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Absolutely great, easy to use, was able to move at my own pace the price was way better than I expected and better th...”
“Their delivery coverage has a glaring hole, and I’m the one left dealing with the consequences”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Transportation & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 3.6 out of 5 (good) | 2.5 out of 5 (poor) | — | 60 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: PODS Moving & Storage is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.5).
60 reviews of PODS Moving & Storage. Filter by what matters to you.
3 weeks ago
I needed an economical option while I transitioned from a house to a new apartment. Pod was easy to load and was able to store my goods during the transition. All my items arrived unscathed.
3 weeks ago
The pod was a perfect size for our needs
3 weeks ago
Good people all the way around no issues came up. Everything went smooth as butter.
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Polarized pattern: few middle ratings. 67% of recent reviews are 4–5★ and 30% are 1–2★.
Absolutely great, easy to use, was able to move at my own pace the price was way better than I expected and better than other options/ competitors. All of the drivers had great communication and my items arrived exactly how I packed it. I will definitely use PODS again and I would recommend them to everyone I know!
I needed an economical option while I transitioned from a house to a new apartment. Pod was easy to load and was able to store my goods during the transition. All my items arrived unscathed.
The pod was a perfect size for our needs
Good people all the way around no issues came up. Everything went smooth as butter.
The drivers were excellent, and I never had an issue gaining access to my POD.
It was your employees doing a great job to make our transition easier. The lady that booked us was amazing. The gentleman that dropped off was great. The person who picked up also great. Would definitely reuse.
They’re very courteous people to deal with March 2026-September 2026
Great communicators! Great Customer Service! Moved many times and used Pods for every move. They never disappoint!
★☆☆☆☆ — Across the country? Apparently. Another 123 miles? You’re on your own. PODS will transport my household belongings across the country, but won’t deliver them from Carlsbad to El Centro—a distance of roughly 123 miles. Their delivery coverage has a glaring hole, and I’m the one left dealing with the consequences. I’m a disabled veteran. Because PODS won’t complete this trip, I now have to rent a vehicle, unload everything from the container where it’s already packed, load it into the rental, drive through the steep mountain pass into El Centro, and unload everything again. That means additional expense, physical strain, and an entire moving operation I have to arrange myself. My belongings are already in a moving container, yet I have to take them out and move them another way. The absurdity speaks for itself. A company offering moving and storage services should understand how consequential a delivery limitation like this is. For someone with a disability, it creates far more than an inconvenience. Before you put your household belongings into a PODS container, verify that they will deliver to your exact destination. Don’t assume a company that can move your possessions across the country can also handle the last 123 miles. In my experience, PODS has turned the final leg of my move into an expensive, exhausting do-it-yourself job. I would not recommend them.
On time. Clean POD. On time pick-up
I was told they charged me for the delivery and pick up fees and then had to pay for pick up fees.
The driver's always called prior to arrival and they arrived within the time frame that they told me. (EG: I will be there in 45 mins, and they arrived in or earlier than 45mins). Driver's were all very friendly and skillful.
Pod was good. The emails I got bombarded with to rate my experience lowered the experience!
Ease of scheduling and convenient for moving
customer service was informative, price was competitive, and delivery and pickup on time.
Pods delivered a container with missing bolts causing rain to come through. The door was not aligned correctly causing the latch to not function properly. Call center is outsourced and the wait time to speak with anyone is longer than normal. I wouldn’t recommend.
PODS Moving & Storage is a transportation and logistics company specializing in portable moving and storage solutions. The company offers weather-resistant containers in various sizes—8', 12', and 16'—that are delivered directly to customers' locations. PODS caters to a diverse clientele, including individuals and families planning local or long-distance moves, as well as businesses requiring commercial storage solutions. Customers can pack their belongings at their own pace, with the first 30 days included in the initial price, followed by monthly rental options as needed. PODS also provides secure storage facilities for those needing to store their containers between moves. By allowing customers to manage their packing and moving process without the interference of traditional movers, PODS aims to enhance convenience and flexibility in the moving experience.
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