PODS Moving & Storage is a transportation and logistics company specializing in portable moving and storage solutions. The company offers weather-resistant containers in various sizes—8', 12', and 16'—that are delivered directly to customers' locations. PODS caters to a diverse clientele, including individuals and families planning local or long-distance moves, as well as businesses requiring commercial storage solutions. Customers can pack their belongings at their own pace, with the first 30 days included in the initial price, followed by monthly rental options as needed. PODS also provides secure storage facilities for those needing to store their containers between moves. By allowing customers to manage their packing and moving process without the interference of traditional movers, PODS aims to enhance convenience and flexibility in the moving experience.
PODS Moving & Storage receives a mix of feedback from customers, with many praising the ease of use and excellent service. Reviewers highlight the convenience of loading and storing their belongings, often noting that the pods are the perfect size for their needs.
The communication from drivers is frequently commended, with many stating that they experienced timely deliveries and courteous staff. However, there are significant complaints regarding delivery issues, with some customers expressing frustration over unexpected fees and lack of support for local moves. Additionally, a few reviewers mention feeling overwhelmed by follow-up emails. Overall, while many find PODS to be a reliable and economical option for moving and storage, the delivery and fee structure can detract from the experience for some.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Absolutely great, easy to use, was able to move at my own pace the price was way better than I expected and better th...”
“Their delivery coverage has a glaring hole, and I’m the one left dealing with the consequences”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Transportation & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 3.6 out of 5 (good) | 2.5 out of 5 (poor) | — | 60 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: PODS Moving & Storage is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.5).
60 reviews of PODS Moving & Storage. Filter by what matters to you.
Absolutely great, easy to use, was able to move at my own pace the price was way better than I expected and better than other options/ competitors. All of the drivers had great communication and my items arrived exactly how I packed it. I will definitely use PODS again and I would recommend them to everyone I know!
I needed an economical option while I transitioned from a house to a new apartment. Pod was easy to load and was able to store my goods during the transition. All my items arrived unscathed.
The pod was a perfect size for our needs
Good people all the way around no issues came up. Everything went smooth as butter.
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Polarized pattern: few middle ratings. 67% of recent reviews are 4–5★ and 30% are 1–2★.
On time. Clean POD. On time pick-up
Convenient, efficient and professional service.
PODS Moving & Storage is a transportation and logistics company specializing in portable moving and storage solutions. The company offers weather-resistant containers in various sizes—8', 12', and 16'—that are delivered directly to customers' locations. PODS caters to a diverse clientele, including individuals and families planning local or long-distance moves, as well as businesses requiring commercial storage solutions. Customers can pack their belongings at their own pace, with the first 30 days included in the initial price, followed by monthly rental options as needed. PODS also provides secure storage facilities for those needing to store their containers between moves. By allowing customers to manage their packing and moving process without the interference of traditional movers, PODS aims to enhance convenience and flexibility in the moving experience.
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