Premium Products Ltd. operates the Premium Store, a UK-based online platform specializing in high-quality home appliances and accessories. The company offers a diverse range of products, including coffee machines, ironing systems, and premium kitchenware. Customers can explore various options, such as ex-display and demo models, which provide cost-effective alternatives without compromising on quality. Targeting consumers who seek reliable and innovative home solutions, Premium Products Ltd. emphasizes the importance of premium brands and features products like the Laurastar ironing systems and JURA coffee machines. With a focus on customer satisfaction, the company provides detailed product descriptions to help buyers make informed decisions. Through its user-friendly online store, Premium Products Ltd. aims to meet the needs of individuals looking for top-tier home appliances and accessories.
Premium Products and Services receives a significant amount of negative feedback, with many customers expressing frustration over undelivered items ordered through Amazon. A common complaint is the lack of communication regarding refunds and the status of orders, with several reviewers labeling the company as "shoddy" and even a "scam." Despite these issues, a few customers do highlight the quality of specific products, such as steam irons, noting them as "really good quality." However, the overwhelming sentiment reflects dissatisfaction, particularly regarding the reliability of service and fulfillment.
Many people report waiting long periods for items that never arrive, leading to a sense of distrust in the company's operations. Overall, the sentiment is predominantly negative, with a significant majority of consumers feeling let down by their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 46 | 100% | +0.5 | ● Medium |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.5 | 30 |
| Nov 24 | 1.0 | 4 |
| Dec 24 | — | 0 |
| Jan 25 | 4.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 46 most recent reviews.
“After dealing with Laurastar direct for many years and now being told by them my iron is obsolete and need to buy a n...”
“I can’t apply for a refund as they say they might still arrive”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Refunds | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | 3.0 out of 5 (fair) | — | 46 |
| 4.5 out of 5 (good) | 67 out of 100 | 1.3 out of 5 (poor) | 4.4 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 1.5 out of 5 (poor) | 3.5 out of 5 (good) | 3.4 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: Premium products and Services is #5 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 1.0).
46 reviews of Premium products and Services. Filter by what matters to you.
Over a year ago
Ordered a bag of bulb compost through Amazon with this company and as others have said product does not arrive, I have requested a refund but surprisingly no response from them. I hope Amazon will be... See more
Over a year ago
Did not receive items ordered and payed for. Firm said items posted and were probably lost in post. This firm is shoddy and sailing close to scamming customers. I query how they're allowed to advertis... See more
Over a year ago
My mistake I do apologise, I got the wrong company, very sorry
Over a year ago
Ordered paint through Amazon but wasn't delivered. Kept being told by business to wait to see if items turned up. Despite several emails to business I got no reply. Thank goodness I got money back thr... See more
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Ordered a bag of bulb compost through Amazon with this company and as others have said product does not arrive, I have requested a refund but surprisingly no response from them. I hope Amazon will be able to assist me with this, what an absolutely sham company. Shame you can’t give a no star rating.
Did not receive items ordered and payed for. Firm said items posted and were probably lost in post. This firm is shoddy and sailing close to scamming customers. I query how they're allowed to advertise on Amazon!!! Have no dealings with them
My mistake I do apologise, I got the wrong company, very sorry
Ordered paint through Amazon but wasn't delivered. Kept being told by business to wait to see if items turned up. Despite several emails to business I got no reply. Thank goodness I got money back through Amazon. Do not order anything from this business
This company is nothing to do with a similarly named company who are experiencing difficulties. I apologize for my error.
Item never arrived no explanation from the morons selling it complete waste of time
I ordered logs through Amazon from this company on 17 Oct. Apparently they left the facility and were picked up by courier or some other delivery service. I can’t apply for a refund as they say they might still arrive. Amazon are no help at all so I will have to wait indefinitely.
Jatinder Singh GHUMAN Is fraudulent. He owns many companies and resigned pro most. Probably for tax evasion. This guy needs to be reported.
Ordered paint has not arrived. Seller marked as dispatched 11 days ago. Don't be fooled
I used this company for servicing my Laura Star iron for many years. I decided to sell, and they offered to buy. but the price offered was a lot less than I wanted. So asked them to return my Iron and board. Have now requested its return for several months. Been fobbed of with excuses 6
Received an excellent service from Premium Products and Services. Were very transparent on which parts required replacement will full explanation of costs. Would definitely recommend if you need to service your Laurastar or if you having issues which need rectifying.
This is a scam company. Like many other people purchased a product from this Company through Amazon. It never arrived. The Company never called me back. Amazon need to accept responsibility and refund monies - but it refuses to do so.
Do not use this company ordered 2x 360 dehumidifiers on 6th October still not here amazon contacted them still no reply. Worst company I have used . Probably a scam . Would give a 0 if icould. AVOID. Was supposed to come by royal mail. They never received the parcel. Also so many negative reviews. Amazon should not use them on there site . Amazon refunded me. Still no contact from company.
The order never arrived when I emailed them they never had the courtesy to reply, contacted Amazon to get refund but still waiting for refund, Terrible customer service definitely wouldn’t recommend anyone to purchase from them
Two orders lost in post and no refund in sight. I will not use the supplier again.
Reali good quality
absoloute con artists every 3 months my iron is having to go to them and it always needs the same parts but apparently the warranty is void as they don’t cover commercial use but it’s not used commercially every service should be £69.99 but my bill everytime is over £300 in response to your reply i have never said i don’t run a ironing buisness 2) i own 2 irons one which is my own use 1 for buisness 3 if anyone wants to see my bank statements to show payments of over £300 please email me darceysummernoyeathotmail.comalso if you would like to see a email from laurastar direct saying what crooks these people are then again email me but i will now post what laurastar direct said Dear , Thank you for your message. Strongly advised against going for premium products. Unfortunately, this company pretends to be affiliated to Laurastar, as they are absolutely not. This company is notorious for scamming you into sending you back a machine that is worse than before you sent it in. Or asking for more money afterwards to get it fixed. The only way to get a quality repair is directly through us. Best regards Team Laurastar Sébastien Original message: --------------- Original Message --------------- From: Laurie Sent: 09.10.2024 11:20 To: Subject: Re: Case : 00789733 anyone wants any info please email me and yea my name does say liz what’s the problem ? company payments taken also with the name euro steam irons ltd !! oh please stop digging yourself a bigger hole your boring now !!!! as stated i have a iron that is not used for domestic use are all these other people underneath my review lying aswell your liars and think its ok to rip people of just proved your a liar as u said i hasnr paid over £150 now it’s gone up to £258 u may wanna look again as i have plenty of reciepts ready to send anyone who wants them laura star have stated you con people charging for things that’s neither here nor there that the iron is used for they still state your wrongens get over yourself are all these other reviews cherry picking too even keeping someone’s unit even though they have continued to ask for it back there review is below too
Ordered Kirkland water thru Amazon. No sign of it and no updated tracking. Waste of time.
Still waiting for my order after seeing these reviews think i will ask for a refund so disappointed
Please do not buy a Laurastar iron from these people. They gave me a 2 year guarantee and when it stopped working they couldn’t sort it then ignored me. Went direct to Laurastar and they said these people are not authorised to conduct repairs in laurastar products and you should t buy our products from them.
Premium Products Ltd. operates the Premium Store, a UK-based online platform specializing in high-quality home appliances and accessories. The company offers a diverse range of products, including coffee machines, ironing systems, and premium kitchenware. Customers can explore various options, such as ex-display and demo models, which provide cost-effective alternatives without compromising on quality. Targeting consumers who seek reliable and innovative home solutions, Premium Products Ltd. emphasizes the importance of premium brands and features products like the Laurastar ironing systems and JURA coffee machines. With a focus on customer satisfaction, the company provides detailed product descriptions to help buyers make informed decisions. Through its user-friendly online store, Premium Products Ltd. aims to meet the needs of individuals looking for top-tier home appliances and accessories.
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