I was really happy with the ordering…
I was really happy with the ordering process. I received the water filters in good condition. Unfortunately the O-rings that were supposed to fit my unit were the wrong size.

Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
Express Water receives a generally positive reception from customers, with many praising the quality of their water filtration products and the efficiency of the ordering process. Reviewers frequently highlight the excellent water quality and the straightforward installation of systems, noting that products arrive in good condition and within a reasonable timeframe.
However, there are significant concerns regarding customer support, particularly related to order cancellations and delays in receiving items. Some customers report long wait times for responses to inquiries and issues with incorrect or missing parts. Despite these challenges, many consumers express satisfaction with the overall service and recommend the filters. Overall, the sentiment leans positive, but there are notable areas for improvement in customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 743 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 20 |
| Sep 24 | 4.2 | 12 |
| Oct 24 | 4.3 | 21 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 3.2 | 11 |
| Jan 25 | 2.0 | 49 |
| Feb 25 | 3.4 | 30 |
| Mar 25 | 3.5 | 22 |
| Apr 25 | 3.1 | 16 |
| May 25 | 3.9 | 17 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They took care of everything”
“The only way to cancel an order is by online request”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.8 out of 5 (good) | 3.7 out of 5 (good) | +5% | 743 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 |
Bottom line: Express Water is #5 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.8).
743 reviews of Express Water. Filter by what matters to you.
Over a year ago
I was really happy with the ordering process. I received the water filters in good condition. Unfortunately the O-rings that were supposed to fit my unit were the wrong size.
Over a year ago
The tankless RO system was exactly as described. Simple installation and wonderful water.
Over a year ago
I have a 5 stage RO system. Went together pretty well. Had to have company sent updated plumbing diagram as I had to use a booster pump to raise RO pressure. Connections can be a bit flaky as I had... See more
Over a year ago
Quality products! Always get products within a reasonable time period.
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I was really happy with the ordering process. I received the water filters in good condition. Unfortunately the O-rings that were supposed to fit my unit were the wrong size.
The tankless RO system was exactly as described. Simple installation and wonderful water.
I have a 5 stage RO system. Went together pretty well. Had to have company sent updated plumbing diagram as I had to use a booster pump to raise RO pressure. Connections can be a bit flaky as I had to remake some of the after I applied water pressure. All in all a pretty good experience.
Quality products! Always get products within a reasonable time period.
The only way to cancel an order is by online request. Support took 3 working days to reply to my request which made it too late to cancel. Now it's my problem.
Great product
I’m happy with my whole house scale filter. I’m signed up for the repeat filters and that makes it easy for me. Best of all the filters do a great job.
You sent me 2-3 years worth of filters. They just kept coming. We had to sell a grandkid to pay
Purchased a whole house filter system from Home Depot which had to be ordered and shipped. The first unit came in and the gauges were leaking oil, so I had to return that unit and order a replacement unit. Second unit came in and it was installed. So far we are please with the results. Wish a catch pan would be provided to collect any water that might spill while chenging the filters since we installed it inside the house.
They took care of everything. Free shipping and it arrived on time.
Ordered $600 worth of filters and two new system sets and after a month have yet to receive it. Keep getting messages you are extremely busy. Then hire more staff. Consumers are getting very upset with paying top dollar and not getting item or services it paid for from companies. Read the room. Paying top dollar and not getting items is a deplorable way to run the business.
no parts availability is a BIG RED FLAG! I had to return my order due to broken & missing pieces! I have never had to do this to anyone before. I tried to order another filter housing to use as a pre filter for my whole house system so I would have a matching set with same brand filters but, was informed I cannot get the clear housing. wish I had never ordered any of this mess! I hope you have a better 60 days than I did!
ExpressWater sent my heavy metals whole house filter quick and they responded promptly to my inquiries. It is much sturdier than i thought it would be. Needed a bit of a DIY install but the filter came quick and easy.
Seems to be a quality made product, easy to install, and excellent volume of good tasting water.
SERVICE IS TERRIBLE LATELY- MY EMAILS TAKE A WEEK TO GET A REPLY AND I HAVE TO SEND SEVERAL REQUESTS
I received the order in a timely manner.
Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
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