A good outfit
Callis Grant resolved my issue with professionalism and pragmatism.

Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
Prime Property Management receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Paige, Emily, and Bow. Reviewers frequently commend the team's responsiveness and professionalism, noting that inquiries are handled promptly and with empathy.
Many appreciate the clear communication and support throughout various property management processes, which contributes to a smooth experience. However, some customers express concerns about the management fees being on the higher side, particularly in relation to the services rendered. Despite this, the overall sentiment remains highly favorable, with consumers consistently praising the helpfulness and efficiency of the staff. Overall, Prime Property Management is viewed positively, with a strong emphasis on quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,024 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 25 |
| Feb 25 | 4.8 | 26 |
| Mar 25 | 4.9 | 34 |
| Apr 25 | 4.9 | 34 |
| May 25 | 4.4 | 28 |
| Jun 25 | 4.7 | 35 |
| Jul 25 | 4.4 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We are currently going through a difficult legal issue with a resident and had to seek help from Prime legal team”
“There are not stars low enough to rate this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | +1% | 1,024 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | +3% | 423 |
Bottom line: Prime Property Management is #2 of 5 on overall rating in this group. On value, Hornsby Electric scores higher (4.4 vs 3.8).
1,000 reviews of Prime Property Management. Filter by what matters to you.
Callis Grant resolved my issue with professionalism and pragmatism.
Recently improved experience that I think deserves mention, particularly from Amy-Rose.
After having been disappointed initially with the service we received, since Fiona Minnett has taken over our account, the service levels have improved a lot and we are starting to see issues being resolved. there is still plenty to do!! Thanks Fiona.
Quick answers to the questions people ask most.
Prime Property Management typically provides comprehensive property management services including tenant screening, rent collection, property maintenance, and lease administration. They may also offer marketing services to help fill vacancies and handle tenant relations on behalf of property owners.
Business hours vary by location and should be confirmed by contacting Prime Property Management directly. Most property management companies operate during standard business hours with emergency maintenance available 24/7.
You can typically reach Prime Property Management through their website, phone, or email. Contact information is usually available on their official website or business listings.
Many property management companies handle both residential and commercial properties, though services may vary by property type. Contact Prime Property Management directly to confirm what types of properties they manage in your area.
Property management companies typically require a management agreement, property details, and relevant documentation about the property. The specific requirements and onboarding process should be discussed during an initial consultation.
Property management companies usually have systems in place for tenants to submit maintenance requests online or by phone. They typically coordinate with trusted contractors and vendors to address issues promptly.
Most property management companies provide regular financial statements and reports to property owners. These typically include income and expense summaries, though specific reporting details vary by company.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I ordered a garage fob key which took 3 weeks to arrive. Tia chased the third party producing the item which then luckily turned up within days so I was very pleased with her assistance :-)
Jorja McDonald helped me appeal a parking ticket for my residence by writing an email to the company and therefore preventing an unjusitified fine. Thank you Jorja!
Bonnie Davis is my property manager at Prime. I have always found her very efficient and helpful. Also, very pleasant to communicate with and she show's good understanding of the issues and problems that can arise in a property.
Hannah Gray, Senior Property Manager at PPM, is a welcome addition to the PPM team. She has always responded promptly to any issue I've raised and does her utmost to find solutions. I only wish I could say the same for their Legal/Conveyancing team - can take up to a month for a reply to basic application. Their primary modus operandi - to generate income!
I found the responses to my emails from Amber Carpenter were prompt and helpful and she attended to the matter that was needed (an LPE1 report) quickly and courteously.
Mina Fouladi recently took over the management of our block and has been extremely helpful in dealing with issues, responding promptly to requests and actioning them accordingly. I'm giving this review four stars instead of five because Prime Property and their Major Works Department is also managing a large project for our block and this has proved frustrating and less satisfactory with a number of long delays and an absence of clear and prompt communication characterising the process.
Very credible and reliable property management company. We took over the freehold at Ashton Court a few years back. Started working with Prime and our dedicated manager, Bonnie Davis, has been a star. From holding our hands through the initial phase, to responding swiftly to our queries, taking the time to check in quarterly we are extremely grateful. Thank you Bonnie. On behalf of the directors, owners, and myself 👌🏾
Prompt service when ordering a new fob. We dealt with Anita who was very helpful and kept us informed of the progress. I wish I could say that the rest of the property services offered by Prime were just as good but unfortunately we have had other issues.
This is a review in favour of Anita Sloane and her team at Prime Property Management, Utilities department . We are a small RTM Company having taken over the management 13 ago ! Recently we have been experiencing some shockingly bad customer service from the Electricity Supplier EDF ! That was until Anita from Prime took our complaints on board to challenge EDF in regards to incorrect meter readings , resulting in overcharges due to their incompetence . Anita was successful in obtains the refunds due to us and also getting the readings on track . We look forward to working with Anita to move our accounts to an alternative supplier . James on behalf of SHRTM Co Ltd.
Emily dealt with my response swiftly as I needed a remote asap due to no access to my garage. I received the fob the next morning. However I am not pleased with the company policy to email info@primepm my request even though I was already on the phone to them a day earlier. After sending this request via email a whole day past with no response. I was then told that the email went to their junk email which was frustrating so i did not understand why the first person could not have dealt with it over the phone in the first place.
Service areas vary by property management company and location. Contact Prime Property Management directly to confirm whether they provide services in your specific area.
Property management companies typically conduct background checks, credit checks, and verify employment and rental history. The specific screening criteria and process should be discussed when setting up management services.
Many property management companies offer online portals for property owners to view financial information, maintenance requests, and property updates. Check with Prime Property Management about their available online services.
Property management companies typically have emergency procedures in place for urgent situations like water leaks or security issues. They usually maintain relationships with emergency contractors and have protocols for handling after-hours emergencies.
Property management contract terms vary by company and can range from month-to-month to annual agreements. Contract length and termination policies should be discussed before signing any management agreement.
Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
This profile hasn't been claimed by the business owner.