Professional Training Solutions reviews & trust report
Professional Training Solutions is an educational organization that specializes in providing a range of apprenticeship courses and training programs across London, Surrey, and the South East. The company offers tailored training solutions in various sectors, including Education and Childcare, Health and Social Care, Leadership and Management, and Project Management. Their offerings include standalone courses, free qualifications in English and Math, and apprenticeships aimed at both learners and employers.
The company's target customers include individuals seeking to enhance their skills through apprenticeships and traineeships, as well as employers looking to recruit and upskill their workforce. Professional Training Solutions focuses on delivering quality training while accommodating the diverse needs of its clients, ensuring flexibility in their learning and development processes. For more information, interested parties can visit their website at protrain-solutions.co.uk.
Professional Training Solutions has a positive customer experience.
Professional Training Solutions receives overwhelmingly positive feedback from its students, with many praising the quality of the courses and the support from tutors. Reviewers frequently highlight the well-organized structure of the courses, such as the Level 2 Certificate in Understanding Specific Learning Difficulties and the Level 3 in Mental Health, noting that the lessons are engaging and accessible.
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The supportive nature of the staff is a common theme, with many students feeling genuinely cared for and guided throughout their learning journey. However, some customers express concerns about outdated course materials and technical issues, such as broken links and malfunctioning software. A few reviews mention challenges with tutor changes, which impacted their overall experience.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
130
100%
-0.1
● Low
4.8 / 5 overall
=
130 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
4.7▼ 0.1
12-month avg
4.8
All-time
4.8
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
5.0
2
Jan 25
5.0
2
Feb 25
4.8
4
Mar 25
4.8
5
Apr 25
5.0
3
May 25
4.7
12
Jun 25
4.8
16
Jul 25
5.0
6
Aug 25
4.8
5
Sep 25
5.0
5
Oct 25
4.7
9
Nov 25
4.6
7
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 130 most recent reviews.
Top praiseof 125 positive reviews
Customer service27%
34 mentions
Helpful support23%
29 mentions
Professionalism14%
17 mentions
Easy to use10%
12 mentions
“My experience with PTS has been excellent from start to finish”
On “Customer service” · Nov 3, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Professional Training.
Overall rating and review count for this company and similar companies
Julie is supporting me with different methods of learning as English is not my first language. Very supportive and professional. Any time I need help she will answer me and guide me. I am very pleased to have Julie as a tutor.
I am Currently completing a level 3 diploma in Adult Care. My tutor Julie is extremely helpful with my diploma, always quick to respond to messages and very informative in our month review meetings. The work I am assigned is manageable and easy to understand. I look forward to continuing my diploma with the help of Julie.
Very professional training. I feel confident that I have access to help if I need it. Everything is explained very clearly and I know I am gaining the knowledge I need to succeed in my course.
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Julie helped my motivation got me to push myself to do that little extra. Good experience very friendly approach to the training, being able to do it at home in your own time.
Brilliantly set out and mostly easy to follow.
Understanding and Experiencing the knowledge of Health and Social Care.
My experience when doing my course was really good as it gave me a clear understanding of the course .Thanks to my assessor who went an extra mile in giving me the knowledge base of my level 3 course.I have a clear understanding of what I should expect within the work setting.She assisted and supported me through workshops and allowing me to express myself and explain my work the way I know how.An on hand way was for my assessor to see me engaging with residents, promoting dignity and respect and also by giving my residents a choice.I have learnt that each individual is different and taking necessary feedback from the residents themselves aswell as carers and family members that help me as a carer to understand them better and to assist them with their day to day care.My assessors also explained what can occur within care homes and communication is the key aspect to what is required of me and the individual. I have understood the meaning of safeguarding,How and when is the best possible way to approach my residents ,The different types of abuse and how polices and procedures are implemented in the work place .I am now on my way to a bigger and better project to further my qualifications in university and to be recognised for what I do.
My experience with the Health and social care Assessor was…
My Health and social care Assessor was very helpful, if I need her she will get back to me very quickly and she made it very easy to complete my work and if queries she will get back to as soon as she could.
I applied to do the L3 in Healthcare Practice course.
During the course I found it very difficult as I work full time. The tutor wanted all this work completed with unrealistic timings.
I mate suffered with a great deal of stress so withdraw from the course.
I later ended up with a £300 fine!!
This day course was brilliant! The course leader, Astrid, was so engaging providing real life stories where qualified first aiders have benefitted and sometimes saved others lives. I am hugely grateful to now have such invaluable knowledge that goes way beyond the basics. There were some practicals; bandaging, recovery positions, CPR, defibrillator training, abdominal thrusts, epiphen training and much more. Teamwork was encouraged and there were no faults with this course at all. Facilities were great, the leader was extremely informative and approachable, the atmosphere was encouraging and welcoming and with the qualification being given same day I couldn’t recommend it enough!
Professional Training Solutions is an educational organization that specializes in providing a range of apprenticeship courses and training programs across London, Surrey, and the South East. The company offers tailored training solutions in various sectors, including Education and Childcare, Health and Social Care, Leadership and Management, and Project Management. Their offerings include standalone courses, free qualifications in English and Math, and apprenticeships aimed at both learners and employers.
The company's target customers include individuals seeking to enhance their skills through apprenticeships and traineeships, as well as employers looking to recruit and upskill their workforce. Professional Training Solutions focuses on delivering quality training while accommodating the diverse needs of its clients, ensuring flexibility in their learning and development processes. For more information, interested parties can visit their website at protrain-solutions.co.uk.