Public Storage is a self-storage company that provides rental storage units and facilities for personal and business use. The company operates storage facilities where customers can rent units of various sizes to store belongings, inventory, or other items on a short-term or long-term basis. They typically offer features such as security systems, climate-controlled units, and convenient access hours for their customers.
Public Storage receives a generally positive reception from customers, with many highlighting the cleanliness and security of the facility. Reviewers appreciate the good condition of the storage units and the helpfulness of the staff, noting that they often remember returning customers and provide excellent service.
The location is frequently mentioned as convenient, making it a solid choice for those in need of storage solutions. However, some consumers express concerns about the pricing, describing the facility as "decent but overpriced," and noting that rates have increased over time. While the overall experience is satisfactory for many, the perception of high costs compared to competitors remains a common complaint. Overall, Public Storage is viewed positively, but potential customers should be aware of the pricing concerns.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Storage Services.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.2 out of 5 (good) | 100 out of 100 | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 23 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 13 |
12 reviews of Publicstorage. Filter by what matters to you.
6 months ago
Simple rental process and never had any problems accessing my unit. Fair pricing and the facility stays clean.
6 months ago
Needed storage quickly during a cross-country move and they had availability right away. Easy online rental process and the facility is well-maintained. Prices are reasonable for the area.
6 months ago
Using this place for business inventory storage and it's been great. Professional staff, secure facility, and they even helped me find a larger unit when I needed to expand. Highly recommend for busin... See more
6 months ago
Location is perfect for me since it's close to home. However, the hallways can get pretty hot in summer and there's no climate control in the regular units. Staff is friendly enough.
Quick answers to the questions people ask most.
Public Storage offers a variety of unit sizes ranging from small 5x5 lockers to large 10x30 units and everything in between. They provide both climate-controlled and standard storage units to accommodate different storage needs. Vehicle storage options including parking spaces for cars, RVs, and boats are also available at select locations.
Most Public Storage facilities offer gate access from 6:00 AM to 10:00 PM, seven days a week. Office hours are typically 9:00 AM to 6:00 PM Monday through Saturday, and 10:00 AM to 5:00 PM on Sundays. Hours may vary by location, so it's best to check with your specific facility.
Storage unit prices vary based on size, location, and whether you choose climate-controlled options. Rates typically range from around $30-50 per month for small units to $200+ for large units. Public Storage often offers promotional rates for new customers, and prices may fluctuate based on local demand.
Public Storage accepts various payment methods including credit cards, debit cards, cash, and online payments through their website or mobile app. They also offer autopay options for convenient monthly billing. Money orders and cashier's checks are typically accepted as well.
No, Public Storage operates on a month-to-month rental basis with no long-term commitment required. You can move out with proper notice, typically 10 days in advance. This flexibility allows you to rent storage space for as long or as short as you need.
Public Storage facilities typically feature gated access with personalized entry codes, well-lit areas, and video surveillance systems. Many locations have on-site managers and some offer additional security features like individual door alarms. Each customer provides their own lock for their storage unit.
You can access your storage unit during the facility's gate hours, which are typically 6:00 AM to 10:00 PM daily. Access is available seven days a week during these hours using your personalized gate code. Some locations may have extended or different access hours.
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Simple rental process and never had any problems accessing my unit. Fair pricing and the facility stays clean.
Needed storage quickly during a cross-country move and they had availability right away. Easy online rental process and the facility is well-maintained. Prices are reasonable for the area.
Using this place for business inventory storage and it's been great. Professional staff, secure facility, and they even helped me find a larger unit when I needed to expand. Highly recommend for business use.
Location is perfect for me since it's close to home. However, the hallways can get pretty hot in summer and there's no climate control in the regular units. Staff is friendly enough.
The storage units are clean and the facility feels secure, but the monthly rates have gone up quite a bit since I started renting here two years ago. Still convenient location though.
Been using this facility for 6 months now and overall very satisfied. The units are clean, well-lit, and security seems good with cameras everywhere. Staff is helpful when I've had questions. Only minor complaint is the gate sometimes takes a while to open.
The facility itself is fine - clean, secure, well-maintained. But the prices seem high compared to other places in the area. You're paying for the brand name I guess.
Found this place when I desperately needed storage and they delivered. Clean units, good hours, and the location works well for my schedule. Pricing is fair for what you get.
Been here for over a year storing furniture during apartment renovation. Never had a single issue, staff remembers me and is always friendly. The online payment system works great too.
Had an issue with my access code and the manager went above and beyond to help me get into my unit on a Sunday. Really appreciate the personal attention and quick problem-solving.
The good: clean units, decent security, helpful staff. The not-so-good: prices keep increasing, and the facility can get crowded on weekends making it hard to maneuver larger items. It's okay but not amazing.
Lots of security cameras, good lighting, and electronic gate access make me feel confident storing my belongings here. The facility is always clean when I visit. Would recommend to others.
Public Storage prohibits hazardous materials, flammable liquids, explosives, illegal items, perishable goods, and living things. Firearms, ammunition, and certain chemicals are also not allowed. A complete list of prohibited items is provided in the rental agreement and facility rules.
Yes, most Public Storage locations sell moving and packing supplies including boxes, tape, bubble wrap, mattress covers, and locks. They also typically offer truck rental services through partnerships with moving truck companies. Supplies can be purchased at the facility office during business hours.
You can contact Public Storage through their national customer service line, visit your local facility office, or use their website's live chat feature. Each facility also has a direct phone number for location-specific questions. Their mobile app and website also provide account management and support options.
Public Storage is a self-storage company that provides rental storage units and facilities for personal and business use. The company operates storage facilities where customers can rent units of various sizes to store belongings, inventory, or other items on a short-term or long-term basis. They typically offer features such as security systems, climate-controlled units, and convenient access hours for their customers.
