Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.1	48	100%	+1.3	● Low

2.1 / 5 overall

48 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 2.3▲ 1.3
12-month avg: 2.0
All-time: 2.1
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Quality	Service	Value	Trend	Reviews
Choice HotelsThis company	2.1 out of 5 (poor)	67 out of 100	2.2 out of 5 (poor)	2.4 out of 5 (poor)	1.9 out of 5 (poor)	—	48
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	3.1 out of 5 (fair)	4.2 out of 5 (good)	3.8 out of 5 (good)	—	1,083
Bastion Hotels	3.6 out of 5 (good)	100 out of 100	—	3.1 out of 5 (fair)	2.6 out of 5 (poor)	−14%	918
Evolution Travel	4.9 out of 5 (good)	100 out of 100	—	5.0 out of 5 (good)	—	—	1,109
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069

Bottom line: Choice Hotels is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 1.9).

Reviews

48 reviews of Choice Hotels. Filter by what matters to you.

2.1ⓘ

Customer reviews (48)

0 reviews in the last 12 months

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Stacey Holden

1 review

Oct 4, 2021

Customer service wasn’t all that

Customer service wasn’t all that! Not to mention the two roaches I killed!!

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Sara C.

1 review

Nov 27, 2020

Don’t waste your money

My room was wrong at first, and the whole place smelled like smoke. But the man at the desk was very helpful. He saved this place, honestly. Loud toilets that have minds of their own. Lousy air conditioners. Wobbly floors and dirty carpets.

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Annie Harmon

1 review

Jul 22, 2020

Quality Inn & Suites Orlando Airport

I don't know what they're normally like, but during this pandemic this business has seriously disappointed me. As for the room itself, it was somewhat standard: The non smoking Room smelled of cigarettes, and there were dead bugs on the floor. Although I am grateful that they were dead. Nice to know they pay for a service. The room's Decor was updated; it looked nice. But the part of my stay that really has me writing this review- that has me leaving them only two stars, which for me is pretty bad: I paid for a Room with breakfast and shuttle Service. When I arrive in Orlando I am told they are not doing shuttle service because of the virus. There are shuttles up and running all around me but none of them that I had already paid for. THEY LEFT ME STRANDED! Not a good start. Then in the morning I asked them about the breakfast.i have no car and was relying on this service. They said that because of coronavirus they are not serving breakfast. I said but I paid for that. They said "no, the breakfast was complimentary." I said, "no it's built into the price. And in fact I paid more so I could have these extra 'complemtary' services." She Shrugged. "Sorry (not sorry), Coronavirus." So although they handle my dirty towels, and hand me clean ones, they can't hand me a muffin? And I can go to any nearby place and buy food that people picked up and set back down but they can't hand me a muffin? I had to walk two blocks to the nearest gas station to buy some breakfast even though I already paid for it as part of the service of this hotel. At least at the gas station they were very kind and helpful.wish I could sleep there.One my second day there, the internet was being worked on, so I couldn't even get the news to come up on my tablet. That made for a dull day. No food, no shuttle, no internet...if I had just been looking for a quick place to pass out, this would have been fine, but this was to be my home for the week we were filming.

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Month	Average	Reviews
Nov 24	5.0	1
Dec 24	—	0
Jan 25	1.0	1
Feb 25	—	0
Mar 25	1.0	2
Apr 25	1.0	1
May 25	—	0
Jun 25	1.0	2
Jul 25	5.0	1

Choice Hotels reviews & trust report

Choice Hotels has a poor customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 11 positive reviews

Top complaintsof 34 negative reviews

How it compares

Reviews

Customer reviews (48)

Customer service wasn’t all that

Don’t waste your money

Quality Inn & Suites Orlando Airport

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XO HOTELS AMSTERDAM

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About Choice Hotels

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