Choice Hotels is a hospitality company that operates a global portfolio of hotels, including the Quality Inn and Suites brand. The company focuses on providing comfortable and affordable accommodations for both business and leisure travelers. With a commitment to quality service and convenience, Choice Hotels caters to a diverse range of customers, including families, corporate guests, and groups looking for reliable lodging options. Through its website, qualityinnandsuites.com, Choice Hotels offers users the ability to book rooms, explore amenities, and access loyalty programs. The platform serves as a resource for individuals seeking information on hotel locations, pricing, and special offers. Overall, Choice Hotels aims to deliver a satisfactory lodging experience while maintaining a strong presence in the competitive hotel industry.
Choice Hotels receives a mix of feedback, with a significant number of negative reviews overshadowing the positives. While some reviewers highlight the helpful and friendly staff at certain locations, such as the Quality Inn in Casper, WY, many others express dissatisfaction with the overall quality of the hotels.
Common complaints include dirty rooms, poor maintenance, and inadequate breakfast options, with guests reporting cold food and insufficient replenishment. Issues with customer service, such as unhelpful staff and problems with loyalty points, further contribute to the negative sentiment. Although a few customers appreciate the value for money, the overwhelming consensus points to a decline in quality across various locations. Overall, the sentiment leans heavily negative, reflecting widespread disappointment among guests.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 48 | 100% | +1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 48 most recent reviews.
“The Quality Inn Suites in Casper WY front desk was extremely helpful in trying to resolve a duplicate booking”
“During a 2 week travel vacation I stayed at 2 different Quality Inns, the worst experience in hotels”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 67 out of 100 | 2.2 out of 5 (poor) | 2.4 out of 5 (poor) | 1.9 out of 5 (poor) | — | 48 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | — | 3.1 out of 5 (fair) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Choice Hotels is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 1.9).
48 reviews of Choice Hotels. Filter by what matters to you.
Over a year ago
During a 2 week travel vacation I stayed at 2 different Quality Inns, the worst experience in hotels. The worst of the 2 was the one Caribou, Maine. The entrance and lobby was not terrible, nor was th... See more
Over a year ago
I usually love quality inn. But the one on airport rd in Asheville NC is terrible. Staff were unhelpful, no luggage carts to carry stuff to rooms, didn't honor the choice rewards elite program reward,... See more
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The Quality Inn Suites in Casper WY front desk was extremely helpful in trying to resolve a duplicate booking. Room was clean. Breakfast was well stocked. The staff were all friendly and helpful throughout the hotel.
During a 2 week travel vacation I stayed at 2 different Quality Inns, the worst experience in hotels. The worst of the 2 was the one Caribou, Maine. The entrance and lobby was not terrible, nor was the room, other than a little upkeep was needed. The hotel outside the lobby and the room was a complete mess. It was supposed to be under renovation, but it looked like it was being demolished. There was construction trash at the side and rear doors, which were never secured, they also had full trash bags that appeared to be quite at home and the rear entrance even had some that were not closed, fallen over and spilling the contents inside and outside the entrance. There was a construction pickup backed up but not blocking the rear entrance that had tools and trash piled in the bed and cab. Cobwebs covered the bed, tools boxes, and even the tires and hubcaps. The homeless camp behind the facility help with the spreading trash completely around the rear of the building.
I usually love quality inn. But the one on airport rd in Asheville NC is terrible. Staff were unhelpful, no luggage carts to carry stuff to rooms, didn't honor the choice rewards elite program reward, just not a great spot.
The Quality Inn in Rothesay, I was very unimpressed. Although the continental breakfast was included all week, the food was very poor quality, always cold and they didn’t replenish supplies all week. The scrambled eggs appeared to be artificial. The eggs were of very poor quality all week. The hash browns were always old and cold. The hard boiled eggs were old all week - the eggs displayed signs of greenish colour inside and tasted old and dry. The house keeping didn’t clean the rooms unless requested. I asked for a bottle of water at the front desk, and was told it was $2 even though we were at a week long conference. In my opinion, the owners are very cheap and operate this property with a limited budget. I would not recommend this property!
1 star is even too much. I went to check out and the lady checked my room to give me my deposit back. She came and told me she couldn't give me my 100 back because she said I smoked in the room. I lit incense while relaxing in the jacuzzi. Apparently she can't tell the difference in roses and nasty cigarette smoke. The rooms are half cleaned, breakfast is horrible. There are stains all over the curtains and sheets!!!!
so this hotel is highly unsafe for ur family , the crew name are u need to watch out will try walk over you her name is VIJAY BASANI and the dude name is DJ aka i wonder if right im sure these too are not any legally in are country , me myself as ex GM would never hire them , they are rude will find any way keep taken ur money also they want get mad that there was no sign up about 100 $ deposit anywhere where the customer has to obey , all other hotel apps are aware so is the local PD they are trying to SCAM BE SAFE !!!!
The hotel itself is fine. Comfort suites in Springfield OR. It’s the company scamming me out of their loyalty points that gets me. 5/7 of my visits in a month not comped for points. I called, they gave me some BS run around. Sent in reviews for said days on their app, they say they’ll reach out to me in 72 hours, now been two weeks. Don’t say you’ll give your customers with accounts loyalty points for their stays if you won’t. Comfort suites scams you hoping you won’t notice.
Very easy to understand!!
I’m beyond disappointed in choice hotels I was staying at the Econolodge mins you my room was disgusting the drain in the shower had a rancid smell the floors were disgusting and I had no Wi-Fi in my room my whole stay and I had a deposit on my card and they made me pay another deposit cash and refused to refund my cash deposit I call choice hotels what I waste of time so ridiculous it’s not like I was asking for a refund for how disgusting this hotel room was I just wanted my hundred dollar deposit that was rightfully mine and Joyce hotels and do anything Literally wasted 30 minutes of my time such a joke
Don’t stay here.They lied about breakfast. They had nothing for breakfast but coffee. I was charged twice. I paid booking.com and the hotel. I paid something like $76 cash after paying booking.com about the same. The room wasn’t even worth $40. The shower didn’t work. I could have gotten a room there for next week for $38 a night but I don’t trust them. The Quality Inn corporate office wants me to pay them for help after the person on the phone said the location doesn’t exist. The Travelodge is much better.
I must say this hotel in Lubbock on 5113 S Loop 289, Lubbock, TX 79424 was simply AMAZING. Usually cheaper hotels in Lubbock area are NOT GOOD, but this one I hit on the spot, very clean, staff very helpful, rooms very comfortable and the breakfast was absolutely enjoyable. We had a fantastic stay at this place. I will definitely come back as our kids are at Texas Tech University.
This hotel is filthy dirty and needs some serious cleaning attention. Priceline listed it as a 3 star but it is a 0 star. Location is Quality Inn on Brighton Rd. Stairs, elevator, rooms and front desk area need deep cleaning. Ice machine and hot water in breakfast area does not work. No internet. Hotel is being painted and room smelled like paint all night. Staff did not want to review concerns at check out.
Recently stayed at the “Quality” Inn in Raeford, NC and was expecting too much for the price I paid. The promotional photos make the venue look far better than it actually is, and breakfast is not exactly inspiring. Luckily, other fast food outlets are nearby if you want to start your day right. (But additional cost) Stay here if you just need a bed for the night and don’t expect to be impressed.
About Quality Inn & Suites Tropicana Field St Petersburg, FL. This is a Quality Inn brand and it is not good for the company to have this type of issue happening to guests in a Hotel that carries what is supposed to be a trustful Quality Inn banner. I stayed at the Hotel from July 8 to 10 and I had a horrible and absurd experience. They take $100 deposit and they make up things not to give your deposit back. This is fraudulent and absurd. When I checked out I asked for a receipt for my $100 release as promised upon check-in. A man at the front desk was clearly upset because I asked for the receipt (that is because I had forgotten I stayed there before an year ago and they actually charged me instead of just authorizing and in order to have my money back I had to file a claim with bank of america and it took over a month to resolve) The man, which I believe is the manager and told me rudely to wait as someone would check the room first. Then he gave me a receipt that shows they charged me $50 for "cleaning Fees"!!!!He said the little wash cloth was dirty with make up!!!!! Absurd!!!!! I left the room perfect and there was nothing to justify this $50. Cleaning is included on the hotel price!!! They invented something to take the money from me. I debated and asked proof of what they were charging me for from the room and they refused. The person at the front desk was ignoring me and said I'm not giving your money back and that's it. He kept repeating it. I have multiple witnesses. It was horrible. Treatment horrible This is absurd and fraudulent and unlawfully. I stay at many hotels both for work and leisure. I also worked for over 10 years in hotels. This is the worst ever. In guest service, accommodation, cleaning etc. But to randomly take $50 from me is beyond bad customer service and I am not accepting it. Also, Breakfast (horrible as well) is until 9. I got there at 8:45 and they had already taken almost everything away and the lady seemed upset because me and another family arrived for breakfast at that time. There was no toilet paper in the room when I arrived and no hand towels and they refused to give me more than 1 and said they had no hand towels at all. Staff all seem unhappy all the time.
This place is very unsanitary .It was supposed to be cleaned before we arrived, yet we were told housekeeping is running behind and it would be another 40 minutes. We waited an hour and it wasn’t clean. The front desk lady went to look for housekeeping and it took her about 15 minutes to find them, they still were behind and we were told to come back in an hour and when we got back which was over an hour the housekeeper was walking out our room. I would give them a zero, but it only allows a 1.
Didn't get the deposit back and when called to ask about it 7 days later the front desk lady was rude . Would not get ahold of manager so I could get the problem solved. Not only that they had a. Guy who said was security which was not following me around scared me the black man was racist I called the police
We stayed in Gulf breeze, Florida. They were a little worms in the bathtub and on the floor in the sink area. The employees were very nice but the worm situation was gross
Room dirty I had found rose petals, a sprite bottle under non working heat/air unit, rocks, dust everywhere, sugar on counter, toilet has black rings inside and outside, the tub has rust stain where it leaks all night long, heater didn't work...it was blowing straight cold air! ! The whole building smelled bad and the room was worse. Check in lady was very rude and very unprofessional. As she was checking me in she took a phone call from home (apparently her daughter). I didn't feel welcomed at all I felt more like a bother for her.
Customer service wasn’t all that! Not to mention the two roaches I killed!!
We had the unfortunate opportunity to stay at Quality Inn North 1-75 in Bradenton , Florida . Not did this shady Motel extort $ 350 + for 2 nights during this Memorial Day Weekend, The Indian Gujarati older couple was extremely rude when I asked for a safety pin for a missed button !! No English , Shady Operation & tax evasion by bringing Mom , Dad & Patel clans coming by the truck load from Gujarat , India 🇮🇳 to evade paying taxes to our US Government , atleast that is what I assume ... to spread Hindu Racism here in USA ! This kind of shady operations even if is by “ Hotels , Motels and Patels “ 🏨 should be looked at by IRS for tax fraud ! The Hispanic young lady working there was so afraid of that Nasty older Gujarati women . Should ship these Gujus back to Mother India 🇮🇳 on the next flight out ✈️ No room for rude anyone in the hospitality industry, Period!! We usually stay at Hyatt place or Holiday Inn Express in Sarasota with no issues when we visit our dear son in LECOM , Bradenton ! This was a fluke rude Patel , who came” Fresh Off The BoaT “ from Gujarat ... Maybe 🤔 I know a lot of fine hardworking Gujarati families like Viraj Parikh ,Dr& Mrs. Parikh ,Neil Parikh , Bhavana Patel ,Dr. Drew Patel etc etc from NE Ohio .. love all of them💕 Such kind, hardworking citizens of these United States🇺🇸 God Bless🙏🏻
Choice Hotels is a hospitality company that operates a global portfolio of hotels, including the Quality Inn and Suites brand. The company focuses on providing comfortable and affordable accommodations for both business and leisure travelers. With a commitment to quality service and convenience, Choice Hotels caters to a diverse range of customers, including families, corporate guests, and groups looking for reliable lodging options. Through its website, qualityinnandsuites.com, Choice Hotels offers users the ability to book rooms, explore amenities, and access loyalty programs. The platform serves as a resource for individuals seeking information on hotel locations, pricing, and special offers. Overall, Choice Hotels aims to deliver a satisfactory lodging experience while maintaining a strong presence in the competitive hotel industry.
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