
Choice Hotels is a hospitality company that operates a global portfolio of hotels, including the Quality Inn and Suites brand. The company focuses on providing comfortable and affordable accommodations for both business and leisure travelers. With a commitment to quality service and convenience, Choice Hotels caters to a diverse range of customers, including families, corporate guests, and groups looking for reliable lodging options. Through its website, qualityinnandsuites.com, Choice Hotels offers users the ability to book rooms, explore amenities, and access loyalty programs. The platform serves as a resource for individuals seeking information on hotel locations, pricing, and special offers. Overall, Choice Hotels aims to deliver a satisfactory lodging experience while maintaining a strong presence in the competitive hotel industry.
Choice Hotels receives a mix of feedback, with a significant number of negative reviews overshadowing the positives. While some reviewers highlight the helpful and friendly staff at certain locations, such as the Quality Inn in Casper, WY, many others express dissatisfaction with the overall quality of the hotels.
Common complaints include dirty rooms, poor maintenance, and inadequate breakfast options, with guests reporting cold food and insufficient replenishment. Issues with customer service, such as unhelpful staff and problems with loyalty points, further contribute to the negative sentiment. Although a few customers appreciate the value for money, the overwhelming consensus points to a decline in quality across various locations. Overall, the sentiment leans heavily negative, reflecting widespread disappointment among guests.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 48 | 100% | +1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 48 most recent reviews.
“The Quality Inn Suites in Casper WY front desk was extremely helpful in trying to resolve a duplicate booking”
“During a 2 week travel vacation I stayed at 2 different Quality Inns, the worst experience in hotels”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.1 out of 5 (poor) | 67 out of 100 | 2.2 out of 5 (poor) | 2.4 out of 5 (poor) | 1.9 out of 5 (poor) | — | 48 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | — | 3.1 out of 5 (fair) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Choice Hotels is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 1.9).
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Choice Hotels is a hospitality company that operates a global portfolio of hotels, including the Quality Inn and Suites brand. The company focuses on providing comfortable and affordable accommodations for both business and leisure travelers. With a commitment to quality service and convenience, Choice Hotels caters to a diverse range of customers, including families, corporate guests, and groups looking for reliable lodging options. Through its website, qualityinnandsuites.com, Choice Hotels offers users the ability to book rooms, explore amenities, and access loyalty programs. The platform serves as a resource for individuals seeking information on hotel locations, pricing, and special offers. Overall, Choice Hotels aims to deliver a satisfactory lodging experience while maintaining a strong presence in the competitive hotel industry.
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